Self check-in

This could be due to either of the following reasons:

• The flight is not yet opened for check-in (i.e. more than 48 hrs to departure time)
• The booking was not linked to your PPS/KF membership number (e.g. your membership number was not provided when the booking was made).  If so, then log-out as PPS/KF member and check in using your booking reference / ticket number and last name.

Modified:09-April-2013

Baggage FAQ

Weight allowances for checked baggage are as follows:

• First Class: 40 kg (88 lb)
• Business Class: 30 kg (66 lb)
• Economy Class: 20 kg (44 lb)
  
  Solitaire PPS and PPS members are entitled to 100% extra baggage allowance for the respective class of travel.
  KrisFlyer Elite Gold members and Star Alliance Gold members are entitled to an additional 20 kg (44 lb) of free baggage for the respective class of travel.
  
  Infants are allowed 10kg of baggage. Additionally, a fully collapsible stroller or pushchair and carry-cot or car seat may be checked in without charge.
  
  Occupational health safety rules require that the checked baggage weight for passengers travelling to/from Australia, Brunei, Italy, New Zealand, South Africa, Sri Lanka, United Arab Emirates and the United Kingdom does not exceed 32 kg (70 lb) per piece. Any bags weighing more than 32 kg (70 lb) must be broken down such that each piece weighs less than 32 kg (70 lb).
  
  Passengers are required to re-pack their baggage if the baggage weight exceeds the above-stipulated limitation per piece. It should be noted that this 'physical' baggage weight limitation is an issue relating to Occupational Health Safety and is not related to baggage allowance and charges, which is a separate subject matter. Passengers with excess baggage beyond their checked baggage allowance will be charged excess baggage".
  
  US, Canada and Brazil Baggage Allowances
  Please note that the piece system is applicable on flights to/from the USA, Canada and Brazil (IATA Area One). The baggage allowances are listed below:
  
  First / Business Class
• Two pieces of baggage may be checked.
• The sum of the greatest outside linear dimensions of each bag cannot exceed 158 cm (62 in). 
• The weight of each piece is limited to 23 kg (50 lb).**
  
  Economy Class
• Two pieces of baggage may be checked.
• The sum of the greatest outside linear dimensions of the two pieces measured together does not exceed 273 cm (107 in), provided that the outside linear dimensions of each bag do not exceed 158 cm (62 in).
• The weight of each piece is limited to 23 kg (50 lb). **

Note: Customers travelling to/from Area One on the same ticket will have these baggage allowances applied at all points in the itinerary. **

Solitaire PPS and PPS members are entitled to 100% extra baggage allowance in any class of travel.

KrisFlyer Elite Gold members and Star Alliance Gold members are entitled to one extra piece of checked baggage in any class of travel.

Infants are entitled to one piece.  In addition, a fully collapsible stroller or pushchair and carry-cot or car seat and may be checked in without charge.

Modified:21-February-2013

Cancellations & Refunds

It is possible to receive a refund for an unused ticket if you purchased a refundable fare ticket. To cancel an Electronic Ticket, go to Plan and Book page, Retrieve Booking section and log in using your KrisFlyer number and password or booking reference/ticket number and last name. Click on 'Cancel Booking' from the booking page. After confirming your cancellation, the refund will be credited back to the mode of payment used to purchase the ticket. Note that tickets not purchased though online booking cannot be cancelled or refunded through singaporeair.com. If you are canceling your itinerary (part/whole), but do not wish to process the ticket for refund, please contact any Singapore Airlines office nearest to you. The office details can be found on the Contact Us page. Please note that administrative/cancellation fees may apply for cancellations and/or refunds, based on the fare conditions of your purchased ticket.

Modified:25-August-2011

Baggage FAQ

The allowances for in-cabin baggage are as shown:

First / Business Class (P/J)

• First / Business Class (P/J) - Two pieces of in-cabin bagagge (please click here, exception may apply*)
• Total weight not to exceed 7kg (15 lb) per piece
• Maximum size not to exceed 115 cm (45 in) - sum of the height, width, and depth of each bag
  
  

Economy Class (Y)

• One piece of in-cabin
• Total weight not to exceed 7 kg (15 lb) per piece
• Maximum size not to exceed 115 cm( 45 in) - sum of the height, width, and depth of each bag
  
  In addition to the free baggage allowance, the following items may be carried in the aircraft cabin, free of charge; please click here.

*When possible, infant carrying baskets should be carried in the aircraft's cargo compartment.

There is a weight restriction on the carriage of infant supplies, as follows:

• When a carry-cot is used, the total weight of napkins, feeding bottles, food and the carrycot should not exceed 12 kg (26 lb)
• When a carry-cot is not used, the total weight of napkins, feeding bottles, and food should not exceed 6 kg (13 lb)
  

Modified:21-February-2013

Cancellations & Refunds

Cancellation fees are imposed for certain tickets based on their fare conditions.

Modified:25-August-2011