Help and FAQs
No, only tickets purchased on singaporeair.com or from a local Singapore Airlines office can be changed online and as long as you’ve purchased a fare that allows changes to your flights. To change the itinerary for a ticket you’ve purchased from your travel agent, get in touch with them directly.
You can book a Singapore Stopover Holiday as you book a flight on singaporeair.com or with your local Singapore Airlines or SilkAir office, as long as it’s at least 72 hours before your stop in Singapore.
If you’ve already booked a flight on our website or through your local Singapore Airlines office, simply enter your Booking Reference in the ‘Manage Booking’ section of this website. You can add a Singapore Stopover Holiday to your booking there, as long as:
- your itinerary includes a stop of at least 24 hours in Singapore (or else, changes to your flight will be necessary); and
- your booking is made at least 72 hours prior to the hotel check-in date.
Singapore Stopover Holiday packages can’t be purchased from the SIA Stopover Holiday counter.
You can purchase a Preferred Seat if you’re at least 18 years old, for a passenger of any age in your booking, as long as your ticket is issued by Singapore Airlines and begins with ‘618’. Safety regulations apply to the allocation of Preferred Seats located next to the emergency exit doors.
Online/Mobile check-in is available to all passengers, except those who:
- are below 18 years old, and not accompanied by an adult passenger (above 18 years old)
- are travelling in a group of 10 passengers or more in the same booking
- have one or more preceding flights in the same booking for which the passengers have not checked in.
When you use your credit/debit card on our website, our fraud detection tool uses several types of information in your booking – such as the amount charged, your point of departure and destinations. A sophisticated algorithm determines the risk level of your payment transaction. If the risk level of your booking is high – for instance, if the charge exceeds a certain amount in your local currency – you’ll be required to verify your credit/debit card in person, as well as provide photo identification. This verification process protects you against credit/debit card fraud and ensures your security as you use your credit/debit card on our website.
When you book a ticket online, the total cost will be quoted in the country of departure’s currency. You can choose from a range of currencies when you pay with your credit card. The available currency options are presented on the payment page after you enter your card details. If the billing currency of your credit card is different from the currency charged for this booking, your bank will perform the relevant conversion at their prevailing exchange rate and may charge a conversion fee.
You can earn KrisFlyer miles on most booking classes on Singapore Airlines and Silkair flights. However, the earning rates vary and some booking classes, such as G on Singapore Airlines and SilkAir, won’t earn you miles.
|How to earn miles||Note|
Earn 100% of the actual miles flown in B, E, H, L, M, W or Y booking class
Earn 50% of the actual miles flown in N or Q booking class
Earn 10% of the actual miles flown in V or K booking class
Premium Economy Class:
Earn 110% of the actual miles flown in P, S or T booking class
Earn 125% of the actual miles flown in C, D, J, U or Z booking class
Earn 150% of the actual miles flown in A or F booking class
Singapore Airlines Suites:
Earn 300% of the actual miles flown in R booking class
Earn 150% of the actual miles flown in F booking class
Before you make a booking, please check with your travel agent, local Singapore Airlines office or the operating partner airline to find out the number of KrisFlyer miles you’ll earn on your flight.
Anyone at all. You can nominate up to five individuals (but not a corporation or legal entity) as your redemption nominees – which means that you can redeem your KrisFlyer miles for award tickets or flight upgrades for them, and/or pay for their tickets on Singapore Airlines and SilkAir with your KrisFlyer miles when you book online.
Once you add someone, you can’t change them for six months. And while adding someone is free, deleting them will cost you miles or money:
|Membership tier||Online||By fax|
|KrisFlyer||3,000 KrisFlyer miles / US$30||5,000 KrisFlyer miles / US$50|
|KrisFlyer Elite Silver||1,500 KrisFlyer miles / US$15||2,500 KrisFlyer miles / US$25|
|KrisFlyer Elite Gold, PPS Club and Solitaire PPS Club||Free||Free|
If your redemption nominee is a child or an infant, he/she will still require the same number of KrisFlyer miles for redemption.
When you book on singaporeair.com, you can use your KrisFlyer miles to pay for all or part of your fare (including the associated taxes and surcharges*) on flights operated by Singapore Airlines or SilkAir. You can also use your KrisFlyer miles to purchase your Preferred Seats on flights operated by Singapore Airlines. After using your miles, the remainder of your fare will have to be paid for using your credit/debit card. Unfortunately, no physical cash can be accepted.
If you book your ticket or Preferred Seat through travel agents or Singapore Airlines ticket offices or call centres, you will not have the option to mix your KrisFlyer miles and cash for payment.
*Please note that fuel and insurance surcharges will be removed as a separate component and folded into the base airfare of the ticket price for Singapore Airlines and SilkAir flights progressively from 28 March 2017. Find out more here.
No. When you choose to mix KrisFlyer miles and cash, you’re using your miles as you would a credit/debit card, MasterPass™ or PayPal. This means you have a choice of any available seat on any available flight operated by Singapore Airlines or SilkAir, when you book on singaporeair.com.
When you use a credit card to pay for your flights out of certain countries, Singapore Airlines incurs costs relating to the acceptance of credit cards. You won’t be charged a service fee if you choose to pay with debit cards or other non-credit card alternatives.
|For flights departing from||Credit card service fee (per ticket)|
|Australia||1.35% of the total amount, capped at AUD70|
|Belgium / Netherlands
(effective 3 Apr 2017)
|1.65% of the total amount, capped at EUR20|