Preparing to fly
- Travel advice
- Special assistance
- Medical information
- Medical equipment
- Seat and meal request
- Travelling with children
- Medical conditions
- US regulations
This section is only applicable to flights starting from or ending in the United States of America. These flights are covered under the US Department of Transport 14 CFR Part 382: Non-discrimination on the Basis of Disability in Air Travel: Final Rule.
You can obtain a copy of US DOT Part 382 final rule in an accessible format from the Department of Transport by any of the following means:
- By telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
- By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
- By mail to the Air Consumer Protection Division, C-75, US Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590
- From the website of Aviation Consumer Protection Division
Service dogs into and out of the United States of America
A service dog accompanying its owner can be accepted in the passenger cabin in any class.
If you intend to carry service animals on board our flight, please contact your local Singapore Airlines office in advance to make the necessary arrangements. If your itinerary involves other carriers, separate clearance must be obtained from those carriers prior to travel. You must ensure that all government regulations and documentation requirements for the uplift, transit, and disembarkation airports are complied with.
The service dog is regarded as unchecked baggage and will be carried without charge, in addition to your free baggage allowance. The dog will not be occupying any seat and must not be seated in a location that would block escape routes in the event of an emergency. You are required to provide moisture absorbent material that will be placed on the cabin floor, underneath the dog at all times. The dog need not be muzzled and harnessed during the flight but a muzzle must be made available when required.
We do not accept any other type of service animal other than dogs.
Information on travelling with pets can also be found in at our 'Travelling with pets' page.