Departing from London Heathrow Airport
Until 16 September 2014, you may check in via the self-service kiosks in Terminal 3, Zone E.
With effect from 17 September 2014, Singapore Airlines will depart from and arrive at the new Heathrow Terminal 2: The Queen's Terminal. For updates, click here.
Kiosk check-in is available from 18 hours to 1 hour before flight departure.
If you have bags to check in, please print your bag tags at the kiosk, tag your bags and proceed to the Bag Drop counter.
Please note that Bag Drop counters only open 4 hours prior to flight departure.
How to Use Kiosk Check-in
Step 1: Select Singapore Airlines from the home screen.
Step 2: Acknowledge that you have read and understood the restriction on Dangerous Goods.
Step 3: Choose any of the six options to retrieve your booking:
Scan your passport
Scan the barcode on your self-printed or mobile boarding pass
Enter your booking reference (e.g. AZ6E7G) – recommended if checking-in multiple passengers in the same booking
Enter your 13-digit e-ticket number starting with "618"
Swipe your credit card used to pay for the ticket
Swipe your KrisFlyer membership card
Step 4: Scan your passport by placing the photo page face down on the glass flatbed scanner.
Step 5: Your flight details and seat assignment will be shown. Touch "Confirm Check-in" to complete your check-in.
You may also add passengers to be checked-in at this time. Please note that you may only check-in up to 6 passengers (including yourself) at one time. You will need to have all passports ready for scanning.
You may view / change your seat, if desired.
Step 6: Once your check-in is confirmed, you will have the option to select the number of bag tags required. Touch the “+” or "-" sign to select the number of check-in bags. If you do not have any bags to check-in, press “Skip”.
Remember to collect your bag tags and boarding passes.
If you have bags to check in, please tag your bags and proceed to the Bag Drop counter.
If you have no bags bags to check in, you may proceed directly to security screening with your boarding pass.
The kiosk also offers the following convenience:
Ineligible for Kiosk Check-in
Please approach a check-in agent for assistance if you encounter any issues e.g.:
You were not issued with your boarding pass and/or bag tag
Your passport / visa is not machine-readable
You have an unconfirmed or wait-listed booking
You are travelling as an Unaccompanied Minor
You are part of a Group booking e.g. tour group or group of 9 or more passengers
You have an Extra Seat booking e.g. for Cabin Baggage such as musical instruments
You require any special requirements e.g. travelling with pets, meet-and-assist service, medical assistance etc.