Preparing to fly
- Travel advice
- Special assistance
- Medical information
- Medical equipment
- Seat and meal request
- Travelling with children
For flight safety reasons, you may need to obtain our approval if you need to use electrical/electronic medical equipment on board our flights. This is to ensure that the equipment does not interfere with the aircraft navigation and communication systems. Our cabin crew may require you to turn the medical equipment off if it is suspected to cause interference to the aircraft systems. You should be familiar with your own medical equipment and are required to know how to operate them as our cabin crew is not trained to operate them.
Please inform us at the time of booking if you are travelling with such medical equipment.
All self-powered medical devices are not accepted. The exceptions are:
- Portable hearing aids
- Heart pacemakers
- Continuous positive air pressure (CPAP) machines
- Bilevel Positive Airway Pressure (BiPAP) machines
- FAA-approved Portable oxygen concentrators (POC)
Approval to use the above devices on our flights is not required. And as we may not be able to provide inflight power supply on all your flights, you should ensure that the device is self-powered using a gel or dry battery and that the batteries can provide power for at least 150% of the flight time.