Preparing to fly

Equal Access Plan Australia


This section details special assistance service measures provided by us, in compliance with the relevant Australian legislative framework as advised by the Department of Infrastructure and Transport.

We welcome all customers and aim to provide a safe, secure and seamless travel experience with the highest quality of service.

We are aware of the difficulties that customers requiring special assistance may experience. This plan demonstrates our proactive committment to equal access and the various service measures available to customers, covering the total travel experience from making a reservation to arriving at the intended destination.

Download our equal access plan at the right of this page.