For passengers who have both severe vision and hearing impairments, please notify us at least 48 hours before flight departure.

We would require you to travel with a safety assistant if

• you cannot establish some means of communication with carrier personnel for us to transmit the safety briefing, or
• the means of communication explained to us does not adequately satisfy the objectives of permitting communication of the safety briefing.

Please note that we will not be able to offer you emergency exit row seat.

We would also like to request that you check-in early for your flight (approximately 2-3 hours before flight departure) to ensure a smooth flight experience.

If you require any assistance within the airport, please inform us of your needs at check-in. We will be able to extend our meet-and-assist service to you to help in boarding, disembarkation and also during flight connections.

We offer the following services:

• Preboarding
• Assistance to/from gates and flight connections
• For the visually handicapped, our cabin crew shall conduct a special safety briefing before take-off to highlight the procedures to be followed in the event of an evacuation, and to orientate the passenger to the surroundings. We can also provide assistance in preparation for meals consumption, such as opening of packages and identifying food.
• For the hearing-impaired, our onboard safety video has sign language.

We are unable to offer:

• Assistance with feeding of meals
• Assistance within the restroom or assistance at the seat with defecation and/or urination functions
• Provision of medical services.

Should you require the above-mentioned services, we would require you to have a personal care assistant as a travel companion.