Singapore Airlines

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Service Fees

A nominal fee will be charged for certain ticket and membership-related changes. These can be paid in US dollars (or local currency equivalent), or with KrisFlyer miles for selected functions.

 

Where multiple changes and services are used online or offline, fees applicable are cumulative.

 

Additional service fee of USD 25 or 2,500 KrisFlyer miles will apply for the selected services rendered offline by any Singapore Airlines office or reservations hotline:

  • Redemption ticket bookings
  • Redemption ticket changes
  • Redemption upgrades
  • KrisFlyer membership services, including updating of passport details, adding or changing Redemption Group Nominees

 

Offline service fees will be waived for transactions that cannot be performed online, and for all PPS Club members and supplementary cardholders.


Redemption ticket-related charges

The following fees will apply to tickets issued on/after 1 May 2018. For tickets issued before 1 May 2018, the following fees will apply for any subsequent changes made to your booking after your first change of route, cabin class or award type on Singapore Airlines / SilkAir or your first change on partner airlines.

Fees for awards/upgrades issued on/after 1 May 2018SAVER(US$)ADVANTAGE(US$)
Change of date/time on Singapore Airlines and SilkAir flights 25 0
Change of route, cabin class or award type on Singapore Airlines / SilkAir 25 25
Change of date, route, flight or carrier on partner airlines 50 Not Applicable
Redeposit of miles for award / upgrades* 75 50

 

Fees for awards/upgrades issued on/after 1 May 2018Economy ClassPremium Economy ClassBusiness ClassFirst Class
No show fees** 100 200 300 300

 

*Subject to the validity of miles and award tickets / upgrades. Award tickets / upgrades must also be completely unused.
**The no-show fee applies in addition to any other applicable fee(s). For example, if you fail to show up for your Economy Saver award flight and request a refund, you will be charged a total of: US$100 + US$75 = US$175.
No change of route, cabin class or award type is allowed for partially-used tickets issued on Singapore Airlines / SilkAir.
No changes are allowed for partially-used tickets issued on partner airlines

Payments made in local currency will be converted at the applicable exchange rate provided by Singapore Airlines.


The following fees will apply to tickets issued before 1 May 2018, for the first change you make to your booking.

ServicesKrisFlyerElite SilverElite Gold, PPS Club, Solitaire PPS Club
No show/late change fees* USD75 USD75 USD75
Change of date/time on Singapore
Airlines and SilkAir flights
No charge No charge No charge
Change of route, cabin class or
award type for tickets issued for
flights on Singapore Airlines and SilkAir
USD20 USD20 USD20
Change of flight, date, route or
carrier for tickets issued for
flights on partner airlines#
USD20 USD20 USD20
Redeposit miles of completely
unused tickets (subject to validity
of ticket and/or miles)
USD30 USD15 USD15


* This charge will be applicable if you change/cancel your award flight less than 24 hours before departure, or if you fail to use your confirmed reservation (as printed on your ticket) for any reason. Ticketing charges apply on a per ticket basis.
# Except on the Singapore-Kuala Lumpur route, on Singapore Airlines and SilkAir - the fee is waived for change of carrier.
No change of flight/date is allowed for partially-used tickets issued for flights on partner airlines.
No refund and re-issuance of partially-used tickets.
Payments made in local currency will be converted at the applicable exchange rate provided by Singapore Airlines.


Extend validity of expiring miles (fee per 10,000 miles or part thereof)

 

ServicesKrisFlyerElite Silver

Elite Gold

Extend for six months 1,200 miles or
USD 12
Not applicable Not applicable
Extend for 12 months Not applicable 1,200 miles or
USD 12
1,200 miles or
USD 12

Other services

ServicesKrisFlyerElite SilverElite Gold, PPS Club, Solitaire PPS Club
Change of redemption nominees 3,000 miles or USD 30  1,500 miles or USD 15  Waived

 

A fee applies for the printing and postage of past KrisFlyer account statements.

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