Singapore Airlines

Help and FAQs

Popular FAQs

No, only tickets purchased on singaporeair.com or from a local Singapore Airlines office can be changed online and as long as you’ve purchased a fare that allows changes to your flights. To change the itinerary for a ticket you’ve purchased from your travel agent, get in touch with them directly.

Online/Mobile check-in is available to all passengers, except those who:

  • are below 18 years old, and not accompanied by an adult passenger (above 18 years old)
  • are travelling in a group of 10 passengers or more in the same booking
  • have one or more preceding flights in the same booking for which the passengers have not checked in.

 

When you use a credit card to pay for your flights out of certain countries, Singapore Airlines incurs costs relating to the acceptance of credit cards. You won’t be charged a service fee if you choose to pay with debit cards or other non-credit card alternatives.

You can earn KrisFlyer miles on most booking classes on Singapore Airlines and Silkair flights. However, the earning rates vary and some booking classes, such as G on Singapore Airlines and SilkAir, won’t earn you miles.

On Singapore Airlines and SilkAir, for tickets issued before 20 January 2018, KrisFlyer miles are awarded for travel in the Singapore Airlines Suites, First, Business, Premium Economy and Economy Class and in their corresponding booking classes as follows:

Accrual levels for flights on Singapore Airlines and SilkAir
Cabin ClassBooking Class FareAccrual level (of actual miles travelled)
Cabin Class
Suites / First Class
Booking Class Fare
A, F
Accrual level (of actual miles travelled)
150%
Cabin Class
Business Class
Booking Class Fare
C, D, J, U, Z
Accrual level (of actual miles travelled)
125%
Cabin Class
Premium Economy Class
Booking Class Fare
P, S, T, R
Accrual level (of actual miles travelled)
110%
Cabin Class
Economy Class
Booking Class Fare
B, E, H, L, M, W, Y
N, Q
K, V
Accrual level (of actual miles travelled)
100%
50%
10%

For tickets issued on or after 20 January 2018, KrisFlyer miles are awarded for travel in the Singapore Airlines Suites, First, Business, Premium Economy and Economy Class and in their corresponding booking classes as follows:



Accrual levels for flights on Singapore Airlines and SilkAir
Cabin ClassBooking Class FareAccrual level (of actual miles travelled)
Cabin Class
Suites / First Class
Booking Class Fare
A, F
Accrual level (of actual miles travelled)
200%
Cabin Class
Business Class
Booking Class Fare
Z, C, J
D, U
Accrual level (of actual miles travelled)
150%
125%
Cabin Class
Premium Economy Class
Booking Class Fare
S, T
R, P
Accrual level (of actual miles travelled)
125%
100%
Cabin Class
Economy Class
Booking Class Fare
B, E, Y,
M, H, W
Q, N, V, K
Accrual level (of actual miles travelled)
100%
75%
50%

Before you make a booking, please check with your travel agent, local Singapore Airlines office or the operating partner airline to find out the number of KrisFlyer miles you’ll earn on your flight.

Yes, you can earn and redeem KrisFlyer miles on partner airlines. Please click on the respective links for more information:

Anyone at all. You can nominate up to five individuals (but not a corporation or legal entity) as your redemption nominees – which means that you can redeem your KrisFlyer miles for award tickets or flight upgrades for them, and/or pay for their tickets on Singapore Airlines and SilkAir with your KrisFlyer miles when you book online.

 

Once you add someone, you can’t change them for six months. And while adding someone is free, deleting them will cost you miles or money:

 

Membership tierOnlineOffline
KrisFlyer 3,000 KrisFlyer miles / US$30 5,500 KrisFlyer miles / US$55
KrisFlyer Elite Silver 1,500 KrisFlyer miles / US$15 4,000 KrisFlyer miles / US$40
KrisFlyer Elite Gold Free 2,500 KrisFlyer miles/ US$25
PPS Club and Solitaire PPS Club Free Free

 

If your redemption nominee is a child or an infant, he/she will still require the same number of KrisFlyer miles for redemption.

When you book on singaporeair.com, you can use your KrisFlyer miles to pay for all or part of your fare (including the associated taxes and surcharges*) on flights operated by Singapore Airlines or SilkAir. You can also use your KrisFlyer miles to purchase your advanced seat selections and pre-purchase additional baggage allowance on flights operated by Singapore Airlines. After using your miles, the remainder of your fare will have to be paid for using your credit/debit card. Unfortunately, no physical cash can be accepted.

 

If you book your ticket or advanced seat selections through travel agents or Singapore Airlines ticket offices or call centres, you will not have the option to mix your KrisFlyer miles and cash for payment.



*Please note that fuel and insurance surcharges will be removed as a separate component and folded into the base airfare of the ticket price for Singapore Airlines and SilkAir flights progressively from 28 March 2017. Find out more here.

No. When you choose to mix KrisFlyer miles and cash, you’re using your miles as you would a credit/debit card, Masterpass™ or PayPal. This means you have a choice of any available seat on any available flight operated by Singapore Airlines or SilkAir, when you book on singaporeair.com.

For a successful transaction with your credit / debit card:

  • Ensure that you have sufficient credit or balance
  • Ensure that your payment details have been correctly entered
  • Ensure that your credit / debit card has not been reported stolen or used for fraudulent activity
  • Ensure that the country of the issuing bank does not have currency or credit limitations
  • Ensure that e-commerce transactions have been enabled for your credit / debit card
  • For Alternative Payment Methods (APMs), ensure that your log-in credentials have been entered correctly
  • For Alternative Payment Methods (APMs), ensure that your account has sufficient balance

Passengers in Suites, First Class, and Business Class will enjoy complimentary seat selection at all times. Passengers in Premium Economy Class will enjoy complimentary seat selection, and may pay a fee to select Extra Legroom Seats.

The Economy Flexi fare allows passengers to have access to Standard and Forward Zone Seats for free in advance from time of booking. The Economy Standard fare allows passengers to select in advance Standard Seats for free and pay a small fee for Forward Zone Seats, while passengers who choose the Economy Lite fare can select Standard or Forward Zone Seats in advance for a small fee.

If you are a PPS Club, KrisFlyer Elite Gold or KrisFlyer Elite Silver member, you can select seats from certain categories in advance for free, in accordance with your membership tier, regardless of the fare type you choose. For more details, please click here.

You can book a Singapore Stopover Holiday as you book a flight on singaporeair.com or with your local Singapore Airlines or SilkAir office, as long as it’s at least 72 hours before your stopover in Singapore.

 

If you’ve already booked a flight on our website or through your local Singapore Airlines office, simply enter your Booking Reference in the ‘Manage Booking’ section of this website. You can add a Singapore Stopover Holiday to your booking there, as long as:

 

  • your itinerary includes a stop of at least 24 hours in Singapore (or else, changes to your flight will be necessary); and
  • your booking is made at least 72 hours prior to the hotel check-in date.

 

Singapore Stopover Holiday packages cannot be purchased from the SIA Stopover Holiday counter in Changi Airport.

Watch this video to learn more about accessing your KrisFlyer account on singaporeaircom .

Let us show you how easy it is to check in online. 

Get yourself a different seat in just a couple of clicks.

See how you can select your seats seamlessly.

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