Singapore Airlines

Conditions of carriage

For Spanish residents who are purchasing tickets for flights departing and/or arriving in Spain, please refer to the Conditions of carriage located here.

GENERAL CONDITIONS OF CARRIAGE FOR PASSENGERS AND BAGGAGE

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ARTICLE 1. DEFINITIONS.

Para. 1.

In these Conditions, except where the context otherwise requires or where it is otherwise expressly provided, the following expressions have the meanings respectively assigned to them, that is to say:

Agreed Stopping Places, for the purposes of the Convention and of these Conditions, (which may be altered by Carrier in accordance with Article 10) means those places, except the place of departure and the place of destination, set forth in the ticket or as shown in Carrier’s timetables as scheduled stopping places on the passenger’s route.

Authorised Agent means a passenger sales agent who has been appointed by Carrier to represent the Carrier in the sale of air passengers transportation over the services of the Carrier and, when authorised, over the services of other air carriers.

Baggage means such articles, effects and other personal property of a passenger as are necessary or appropriate for his wear, use, comfort or convenience in connection with the trip. Unless otherwise specified, it shall include both checked and unchecked baggage of the passenger.

Baggage Check means those portions of the ticket which relate to the carriage of passenger’s checked baggage.

Baggage Identification Tag means a document issued by Carrier solely for identification of checked baggage.

Banning Notice means a written notice given to a person by Carrier informing him that he is banned from travelling on all of Carrier’s flights.

Carrier includes the air carrier issuing the ticket and all air carriers that carry or undertake to carry the passenger and/or his baggage thereunder or perform or undertake to perform any other services related to such air carriage.

Carrier’s Regulations means rules, other than these Conditions, published by Carrier and in effect on date of commencement of carriage or issuance of ticket depending on the applicability, governing carriage of passengers and/or baggage and shall include applicable tariffs in force.

Checked Baggage means baggage of which Carrier takes sole custody and for which Carrier has issued a baggage check.

Conjunction Ticket means a ticket issued to a passenger in conjunction with another ticket which together constitute a single contract of carriage.

Contingency Plan for Lengthy Tarmac Delays means a plan developed by an air carrier that meets the requirements set out in U.S. Department of Transportation regulations at 14 C.F.R.  259.4 and contains assurances that govern how the carrier will respond to tarmac delays that occur at U.S. airports. 

Convention means whichever of the following instruments are applicable:

the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (Warsaw Convention); or the Warsaw Convention as amended at The Hague on 28 September 1955; or the Warsaw Convention as amended by Additional Protocol No.1 of Montreal (1975); or the Warsaw Convention as amended at The Hague and by Additional Protocol No.2 of Montreal (1975); or the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975); or the Guadalajara Supplementary Convention, signed at Guadalajara, 19 September 1961; or the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (Montreal Convention).

Damage includes death, injury, delay, loss, partial loss or other damage of whatsoever nature arising out of or in connection with carriage or other services performed by Carrier incidental thereto.

Days means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is despatched shall not be counted; and that for purposes of determining duration of validity the day upon which the ticket is issued, or flight commenced, shall not be counted.

Electronic Coupon means an electronic Flight Coupon or other value document held in Carrier’s database.

Electronic Ticket means the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons and, if applicable, a boarding document.

Flight Coupon means that portion of the ticket that bears the notation “good for passage”, or in the case of an electronic ticket, the electronic coupon, and indicates the particular places between which passenger is entitled to be carried.

French Gold Francs means francs consisting of 65½ milligrams of gold with a fineness of nine hundred thousandths.

Itinerary/Receipt means a document or documents forming part of the electronic ticket which includes the information and notices required under the Convention and as otherwise required.

Tarmac Delay means the holding of an aircraft on the ground either before taking off or after landing with no opportunity for its passengers to deplane.

Normal Fare means the highest fare established for a first, intermediate or economy/tourist class service during the period of applicability.

Passenger means any person, except members of the crew, carried or to be carried in an aircraft with the consent of Carrier.

Passenger Coupon or Passenger Receipt means that portion of the ticket issued by or on behalf of Carrier, which is so marked and which ultimately is to be retained by the passenger.

Special Fare means a fare other than the normal fare.

SDRs means Special Drawing Rights as defined by the International Monetary Fund.

Stopover means a deliberate interruption of the journey by the passenger, at a point between the place of departure and the place of destination, which has been agreed to in advance by Carrier.

Ticket means either the document entitled ”Passenger Ticket and Baggage Check”, or the Electronic Ticket, in each case issued by or on behalf of Carrier, and including Conditions of Contract, notices and the Coupons contained in it.

Unchecked Baggage means any baggage of the passenger other than checked baggage.

Para. 2.

References to the pronoun “he” and its derivatives shall be construed as references to any person, whether male or female.

ARTICLE 2. APPLICABILITY
ARTICLE 3. TICKETS.
ARTICLE 4. STOPOVERS.
ARTICLE 5. FARES AND CHARGES.
ARTICLE 6. RESERVATIONS.
ARTICLE 7. CHECK-IN.
ARTICLE 8. REFUSAL OF AND LIMITATION ON CARRIAGE.
ARTICLE 9. BAGGAGE.
ARTICLE 10. SCHEDULES, CANCELLATION OF FLIGHTS.
ARTICLE 11. REFUNDS.
ARTICLE 12. CONDUCT ABOARD AIRCRAFT.
ARTICLE 13. ARRANGEMENTS BY CARRIER.
ARTICLE 14. ADMINISTRATIVE FORMALITIES.
ARTICLE 15. SUCCESSIVE CARRIERS
ARTICLE 16. LIABILITY FOR DAMAGE.
ARTICLE 17. TIME LIMITATION ON CLAIMS AND ACTIONS.
ARTICLE 18. MODIFICATION AND WAIVER.