Conditions of online booking

 
 

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  • 1. Formation of agreement
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    1.1 The Singaporeair.com Online booking facility ("the booking facility") is owned and operated by Singapore Airlines Limited ("SIA"). When you use the booking facility to make a reservation, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite. If this is not your intention and you disagree with any part of these Conditions of Use or such other applicable terms and conditions, DO NOT USE the booking facility. You should obtain a print-out of these Conditions of Use for your records.

    1.2 The information contained in the booking facility may change without notice. SIA does not warrant nor represent the accuracy or completeness of the booking facility or any of the data or information contained in the booking facility.

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  • 2. Personal and non-commercial use limitation
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    The booking facility is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the booking facility.

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  • 3. Use of the Singaporeair.com online booking facility
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    3.1 The Singaporeair.com Online booking facility is solely to assist you in determining the availability of travel-related goods and services and to make legitimate reservations or purchases for yourself and those travelling with you. Abuse of the booking facility may result in, amongst other things, your being denied access to it.

    3.2 Other terms and conditions will apply to your reservation and purchase of travel-related goods and services. You will abide by the applicable terms or conditions of purchase, including payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You are solely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the booking facility.

    3.3 You will use the Singaporeair.com Online booking facility to make only legitimate reservations.

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  • 4. Booking rules
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    4.1 You may make reservations for up to 9 passengers in Economy and 4 passengers in Business and First Class for SQ/MI flights. For itineraries containing flights operated by other airlines, reservations can be made for up to 4 passengers in Economy and 2 passengers in Business and First class.

    4.2 Infants (under 2 years at the time of travel) and children (2 to below 12 years at the time of travel) must travel with an accompanying adult. Tickets booked through the Singaporeair.com Online booking facility must be made under the same reservation.

    4.3 Reservations are subject to the applicable fare conditions and the seat vacancies in that fare group.

    4.4 You will be issued Electronic Ticket for the booking made on singaporeair.com

    4.5 You must pay at the time of reservation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. Credit cards issued by Visa, MasterCard, Diners and American Express may be used for reservations. However, these credit card options are not available in every departure city.

    4.6 For Electronic Ticket, you must present the credit card that was used to purchase the Ticket and your passport at check-in. If you fail to produce the purchasing credit card for verification, SIA reserves the right to deny the ticket holder(s) from boarding.

    4.7 Carriage and other services performed by SIA are subject to the SIA Conditions of Contract and Notices and General Conditions of Carriage, as amended by these Conditions of Use, which form part of and are to be read together with the Conditions of Contract and Notices and General Conditions of Carriage. By making a reservation through the Singaporeair.com Online booking facility, you agree to be bound by the SIA Conditions of Contract and Notices and General Conditions of Carriage and these Conditions of Use. These documents are available in the SIA Web Site.

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  • 5. Travel requirements
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    5.1 You may require a visa for travel to some destinations. It is your responsibility to obtain this visa. You must have a valid passport for the duration of your trip and the expiry date must be acceptable in all the countries you enter. More information on passport and visa requirements is available at the embassy of the country or countries you will be travelling to, and the local SIA office.

    5.2 Fares may not include all airport and passenger taxes which must be paid by each passenger. Such information may be quoted with the fare, and included in the total due.

    5.3 Some airports have passenger service charges which will be paid by the passenger at the airport. Information on these charges is not given in this Web Site.

    5.4 Certain taxes, fees and passenger service charges, which are incorporated into your ticket and collected at the time of ticket issuance, are refundable in the event your ticket is not utilised. Please approach your local SIA office to obtain the refund.

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  • 6. No unlawful or prohibited use
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    6.1 You will not use this Web Site for any unlawful or prohibited purposes. You will not use the Singaporeair.com Online booking facility to make any unauthorized, speculative, false or fraudulent reservation.

    6.2 You must not:
    (a) resell the service of the Singaporeair.com Online booking facility; or
    (b) use the Singaporeair.com Online booking facility for any activity which breaches any law; or
    (c) use the Singaporeair.com Online booking facility in a way which interferes with its availability for other users; or
    (d) use other means to transact or obtain information if you are unable to use the Singaporeair.com Online booking facility.

    If SIA (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Conditions of Use, SIA reserves its right to cancel your booking without giving you a reason and/or without further reference to you.

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  • 7. Restrictions on use
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    SIA and its licensors retain all rights (including trademark, copyright and patent rights) with respect to all software and underlying information and material available through the Singaporeair.com Online booking facility. You must not download or otherwise export or re-export any software or underlying information or material available through the Singaporeair.com Online booking facility except with the written permission of SIA and in full compliance with all Singapore and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the Singaporeair.com Online booking facility unless such downloading occurs in the course of using the Singaporeair.com Online booking facility in accordance with the written instructions of SIA.

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  • 8. Age and responsibility
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    You represent that you are of legal age to use the booking facility in accordance with these Conditions of Use and to create binding legal obligations for any liability you may incur as a result of the use of the booking facility and this Web Site. You are financially responsible for all uses of this Web Site by yourself and those using your login information. You will supervise all usage of the booking facility under your name or account. You warrant that all information supplied by you and members of your household in using the booking facility are true and accurate.

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  • 9. Disclaimer
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    The Singaporeair.com Online booking facility is provided "as is" and you assume total risk and responsibility for your use of the booking facility and the global computer network including the submission of any personal or business information. To the maximum extent permitted by law, SIA specifically disclaims and you waive all warranties, express or implied, in respect of the booking facility including merchantability, fitness for a particular purpose, non-infringement of intellectual property or other proprietary rights or compatibility between the Singaporeair.com Online booking facility and any software or hardware, and Year 2000 compliance.

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  • 10. No representation
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    SIA does not warrant or represent that your access to and/or use of the Singaporeair.com Online booking facility will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the Singaporeair.com Online booking facility will be free of bugs, viruses, worms, Trojan horses or other harmful components.

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  • 11. Limitation of liability
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    To the maximum extent permitted by law, SIA is not liable for any injury, loss, claim, damage, including those based in negligence, whether actual, incidental, special, exemplary, punitive or consequential (including lost profits or other special damages) which arises out of or is in any way connected with any of the following items:

    (a) access or use of the Singaporeair.com Online booking facility;
    (b) data, information or material contained in the Singaporeair.com Online booking facility including the use of such data, information or material to check prices and availability or for reservations, ticketing or any other use;
    (c) submission of any personal or business information, including bank and credit card details;
    (d) unavailability of the Singaporeair.com Online booking facility to you in whole or in part or any failure or delay in any way connected with the use of the booking facility because of the global computer network, ancillary equipment, the systems of SIA systems or technology or any other circumstances, including the use of or inability to use the Singaporeair.com Online booking facility to check prices and availability or for reservations, ticketing or any other use;
    (e) the performance or non-performance by SIA or the failure of any function or service associated with the Singaporeair.com Online booking facility, in whole or in part;
    (f) any unauthorised access or breach of security into the Singaporeair.com Online booking facility through the global computer network; and
    (g) any booking or reservation made through the Singaporeair.com booking facility that has not registered or is incomplete or is delayed or is in error.

    If SIA is found liable for any loss or damage which arises out of or is in any way connected with any accessing or use of the Singaporeair.com Online booking facility then the liability of SIA will in no event exceed, in the aggregate, any subscription fee and/or service charge for accessing the Singaporeair.com Online booking facility.

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  • 12. Cancellation or suspension of service
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    SIA may cancel or suspend your use of the Singaporeair.com Online booking facility at any time without notice if SIA suspects that the booking facility or your User ID/KrisFlyer Number and Password/PIN is being used, or may be used:

    (a) by persons that have not been authorised by you; or
    (b) in breach of these Conditions of Use; or
    (c) in a manner that may cause loss to you or SIA. SIA may, at any time and at its sole discretion and without cause or notice, terminate or restrict your access to the Singaporeair.com Online booking facility or refuse to give effect to any reservation you request through the booking facility without giving any reason or notice to you.

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  • 13. Security
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    SIA will take all reasonable measures to ensure that information you transmit to SIA using the Singaporeair.com Online booking facility will remain confidential and protected from unauthorised access but SIA does not warrant against unauthorised access and will not be liable for any unauthorised access by any means to that information.

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  • 14. Jurisdiction
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    This Agreement is governed by the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.

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