Travel Agency Portal - USA & Canada

 

Welcome to Singapore Airlines' Travel Agency Portal, your one stop destination for all travel agent related information. We hope this section helps answer your questions to help you serve your clients better.

 

At a glance:

  • Current Promotions
  • General Information
  • SQ Contact Information
  • Helpful links
 
  • Business Class Promotion

    Claim up to 5% on Business Class

    When you ticket your customers in Singapore Airlines Business Class from Los Angeles, San Francisco or New York (JFK/EWR) to Tokyo, Seoul, Frankfurt, Southeast Asia, North Asia or South Asian Subcontinent,  you may claim up to 5%.

    Tickets must be issued using DMSQ5, DWSQ5, D23SQ7 fare basis code
    Outbound travel: start from 01APR12
    Ticketing period: 01APR12 - 30SEP12
    Click for details

 
 

General Information

 

  • Travel Advice -
    Passengers are solely responsible for ensuring that they hold all valid travel documents (passports, visas, etc.) and comply with the entry, exit, transit or other requirements of the countries they are travelling to. Passengers may be refused entry into a country if they do not have the required or valid travel documents. Singapore Airlines and our check-in agents will not be liable in any way for any consequences arising out of your not having the required or valid travel documents.
  • Singapore Airlines now offers travel agents specific seat selection for all cabins of service.  Click here for details.
  • Singapore Airlines' IATA carrier code is SQ and we have interline agreements with nearly all US and Canadian network airlines, allowing your customers to connect with our North American gateways (LAX, EWR, JFK, SFO, IAH).
  • SQ is pleased to offer group, MICE, and corporate discount programs.  Simply check out our website links to these programs or contact your local sales representative.
  • Our frequent flyer program, KrisFlyer, is valid for travel on 20 airlines worldwide.  Likewise, your clients can earn FFP miles when flying SQ on any Star Alliance carrier or Virgin Atlantic Airways.
  • Flights between the USA and Singapore which stop at an intermediate point (NRT, HKG, ICN, FRA, DME) require passengers to disembark during the short layover. 
  • SQ also offers your premium travelers the opportunity to "Double-Dip," earning FFP miles in the program of your client's choice while ALSO earning Priority Passenger Service (PPS) credits.  The PPS Program is tailored to our most prestigious customers and is a refreshingly different Elite program.  Learn more by clicking the Loyalty Programs tab above.
  • Click here for details about our codeshare agreements

 
 
 
 
 
 
 
 

SQ Contact Information for Travel Agents

 

Singapore Airlines is pleased to present the Travel Agency Web Page for travel agents in the United States.  Check here often for updates to Singapore Airlines' agency policies, news, and incentives. 

We are pleased to have a highly experienced sales team located throughout the US & Canada to further support our relationship with your agency and our customers.  Please contact your nearest SQ office if you are a travel agent or corporate travel manager and have any questions or business development opportunities involving Singapore Airlines. THE FOLLOWING CONTACT NUMBERS ARE DEDICATED TO TRAVEL AGENTS AND CORPORATE TRAVEL MANAGERS ONLY.  THESE OFFICES DO NOT HANDLE TICKETING, REFUNDS, OR EXCHANGES.  FOR CUSTOMER QUERIES OR RESERVATIONS, PLEASE CALL 1-800-742-3333.

  • Atlanta: 800-962-2221 (serving: GA, FL, MO, AL, TN, SC, Caribbean)
  • Boston: 800-962-2221 (serving: MA, NH, VT, RI, ME, South America)
  • Chicago: 800-962-2221 (serving: IL, IN, KY, IA, MI, MN, WI)
  • Dallas: 281-233-7397 (serving: North TX)
  • Houston: 281-233-7397 (serving: South TX, AR, OK, LA, MS, KS, NE, ND, SD, Mexico)
  • Los Angeles: 310-647-6153 (serving Southern CA, NV, UT, CO, Central America)
  • Newark: 800-962-2221 (serving NJ and PA)
  • New York: 800-962-2221 (serving NY and CT)
  • Phoenix: 310-647-6153 (serving AZ, NM)
  • San Francisco: 650-244-9362 (serving Northern CA, ID, HI, Canada)
  • Seattle: 425-898-7542 (serving AK, MT, OR, WA, WY)
  • Washington: 800-962-2221 (serving DC, DE, NC, NJ, OH, PA, VA, WV, MD)
  • CANADA: 888-956-8866
  • Local KrisFlyer support: 213-404-0301
 
 
 
 
 
 

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  • Waiver Guidelines for travel to BLR and MAA
    #160;

    Due to the following flights schedule change, please note that Singapore Airlines will waive the admin fees / penalty for refund, rebooking and re-routing.

    Original (affected) schedule
     SQ 5336 / MI436  1615 1815    .2...6.  02    SINMAA   
     SQ 5334 / MI424  1620 1810    ..3....  02     SINBLR   
     SQ 5334 / MI424  1620 1810    1..456.  02   SINBLR  

    Revised schedule
     SQ 5336 / MI436  1115 1300    .2...6. 02  SINMAA
     SQ 5334 / MI424 0705 0855    1..4.6.  02 SINBLR    
     SQ 5334 / MI424 0705 0855    ..3....  02  SINBLR  
     SQ 5334 / MI424 1310 1500    ....5..  02  SINBLR

     Please follow the guidelines below for refund, rebooking & re-routing

    13 April 2012 (ZO04/12)
    We waive admin fees/penalty for refund, rebooking or re-routing, for customers holding confirmed
     tickets for travel to Chennai or Banglore and originally issued on or before 31 March 2012

    The above also applies to KrisFlyer redemption tickets.

    #160;