News Releases

The Singapore Airlines Service Centre has moved to ION Orchard, the newest shopping centre located in the heart of Singapore’s busy premier shopping district.

Located at Orchard Turn, just above the Orchard MRT station, ION Orchard’s strategic location offers greater accessibility for customers. And with the Singapore Airlines Service Centre and PPS Club Service Centre integrated under one roof, customers will continue to enjoy the enhanced convenience that comes with a seamless service experience.

The integrated Singapore Airlines Service Centre is located at #04-05 at ION Orchard, and will operate from 8.30am to 6pm from Mondays to Saturdays, and from 9.30am to 5pm on Sundays. 

Prior to the move to ION Orchard, the Service Centre was temporarily housed at The Atrium@Orchard. To ease customers into the transition to a new location, operations at The Atrium@Orchard will continue until 6pm Monday, 27 July 2009.

Customers can enjoy all ticketing services currently available at The Atrium@Orchard. Downtown check-in will not be available, although customers can continue to check in online via singaporeair.com, or at the self-service kiosks located at the Service Centre 48 hours before their scheduled departure time.
 
The design of the Centre was conceptualised following surveys with customers and service staff. The result is 8,400 square feet of understated East-meets-West luxury. Cream and earth tones convey the warmth of Asian hospitality, as clean lines and natural lighting offer an inviting respite for customers.

The theme of travel and movement is brought across by linear details captured in the design of the walls, carpets and ceilings, while elements of stone and wood connote stability. Touches of greenery add tropical splendour to the waiting area, which seats 70. From the waiting area, customers are treated to the panoramic view of canopied boulevards below.

About Singapore Airlines

When Singapore Airlines was formed in 1972, it operated a modest fleet of 10 aircraft to just 22 cities in 18 countries.  With a commitment to fleet modernisation, product and service innovation and market leadership, the Airline quickly distinguished itself as a world-class carrier.

Today, Singapore Airlines operates a modern passenger fleet of more than 100 aircraft and its network, including Singapore Airlines Cargo and SilkAir destinations, currently covers a total of 98 destinations in 40 countries.

In October 2007, Singapore Airlines made aviation history again as the first to fly the world’s largest passenger aircraft, the Airbus A380.

About Star Alliance

The Star Alliance network was established in 1997 as the first truly global airline alliance to offer customers worldwide reach and a smooth travel experience. Star Alliance received the Air Transport World Market Leadership Award in 2008 and was voted Best Airline Alliance by Business Traveller Magazine in 2003, 2006, 2007 and 2008 and by Skytrax in 2003, 2005, 2007 and 2009. The members are Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, bmi, EGYPTAIR, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shanghai Airlines, Singapore Airlines, South African Airways, Spanair, SWISS, TAP Portugal, Turkish Airlines, THAI, United and US Airways. Regional member carriers Adria Airways (Slovenia), Blue1 (Finland) and Croatia Airlines enhance the global network. Aegean Airlines, Air India, Brussels Airlines, Continental Airlines and TAM have been announced as future members. Overall, the Star Alliance network offers 17,000 daily flights to 916 destinations in 160 countries.


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