**For upgrades :
Only Economy Class tickets purchased on Singapore Airlines in S, Y, B, M or E booking classes are eligible for redemption of upgrades from Economy to Business.
Redemption of upgrades must be confirmed at least 24 hours before flight departure.
The 15% discount for redeeming upgrades online is applicable only to commercial bookings on Singapore Airlines made online.

To redeem upgrades, retrieve the eligible commercial booking for which you wish to redeem an upgrade :
MY BOOKINGS

To redeem your KrisFlyer miles for flights on our partner airlines :
a.  call  KrisFlyer Membership Services
or
b.  fill in the Reservation and Miles Top-up Request form and fax to the number provided

KrisFlyer members 17 years of age and below are not eligible to redeem their miles online for third party award tickets, that is, redeem their miles for the travel of their nominees when they themselves are not travelling, as third party bookings are subjected to additional terms and conditions.

For parents or guardians of passengers between 12 and 17 years of age who are travelling alone, please download and complete the Unaccompanied Minors Assistance and Handling form. This form must be presented when collecting the ticket or during check-in.