Terms and Conditions for Preferred Seat Selection

 

Safety Criteria for Occupying a Preferred Seat
Preferred Seat Assignment
Preferred Seat Fees Refund Policy

Safety Criteria for Occupying a Preferred Seat
1. Preferred Seats are located near the emergency exit doors and are subject to the flight safety guidelines of the Civil Aviation Authority of Singapore. A person may be assigned a Preferred Seat if he or she meets the following safety criteria:
  • At least 21 years of age at the commencement of the journey.
  • Fully able-bodied and capable of opening the exit doors and moving quickly or reaching and passing through the adjacent emergency exit. Persons with reduced mobility or any disability, whether profound or partial, and persons using portable oxygen or any other medical equipment are ineligible because they may endanger themselves or others.
  • Able to follow the safety instructions in English.
  •  In good health at the time of check-in, boarding, and during the flight.
  • Not carrying infants or using an infant seat belt.  Not pregnant.
  • Not under the influence of any intoxicating substance at check-in, boarding, and during the flight.
  • Not requiring an extension seat belt because of large body size.

If he or she does not meet any one of the above safety criteria, Singapore Airlines may re-assign the seat before or during the journey without  refund of the Preferred Seat reservation fees.



Preferred Seat Assignment
2.  Preferred Seats are assigned to eligible persons on a first-come, first-served basis on flights operated by Singapore Airlines. The assigned Preferred Seats are non-transferable to other persons and/or other flights.

3.  Preferred Seat assignment is ‘seat and flight-specific’. The Preferred Seat assignment is separate for each flight.

4. No mileage points are awarded for the amount paid for a Preferred Seat. 

5.  A Preferred Seat is assigned only upon full payment of the Preferred Seat fees and fare. An e-payment receipt will be issued for the payment.

6.  Preferred Seats have certain characteristics, including the following aspects:
  • The arm-rests between the Preferred Seats cannot be retracted because meal-trays are stowed in the arm-rest section.
  • The Preferred Seats located adjacent to the door panel are not window seats.


Preferred Seat Fees Refund Policy
7. There will be no refund of the Preferred Seat fees if you change or cancel the reservation.

8. If the Preferred Seat is not utilized because
  • the flight is disrupted; or
  • the flight is cancelled; or
  • the connecting flight from an inbound or/and outbound Singapore Airlines operated flight is missed because of flight re-timing

Singapore Airlines will pay you USD50 or local currency equivalent as full and final compensation.



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