Mishandled Baggage

Members
Log In Log In
Delayed Baggage
In the event that you arrive at the destination without your checked baggage, please be assured that we will do everything possible to assist you. We apologise for the mishandling of your baggage and will do our best to trace your baggage and deliver to you as soon as possible.


Tracing
We will initiate the tracing of your baggage through our worldwide computerised tracing system and will keep you informed. If you need any assistance, please contact our local airport office or check the search status using the  Baggage Tracer system. To facilitate the search, please have the File Reference number ready.


Baggage Delivery
We will advise you as soon as your baggage is located and will deliver it to the address you specified, subject to local Customs regulations. Alternatively, you may collect your baggage at the airport and we shall be glad to reimburse you the cost of transportation.


Damaged Baggage
We have appointed agents to repair your damaged bag as quickly as possible. Details of arrangements will be provided by our local office.

If you have any further enquiries, please call us for assistance. Our staff will be glad to help you in any way possible.

Once again, please accept our apologies for any inconvenience caused.