Special Travel Needs

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Singapore Airlines offers a range of services for passengers who require special assistance. We recommend that you make your travel plans early to enable us to serve you better. Please read the information below and contact us if you need to book any of the services outlined here.

 
Unaccompanied Minors
For the times when your child has to travel alone, be rest assured that they are in safe hands with our Unaccompanied Minors Service. This service is accorded to our young customers between the ages of 5 and under 17 years when they travel without their parents or guardians aged 18 years and above.


unaccompanied minors
A Service Designed for the Young Passenger Travelling Alone
With our Unaccompanied Minors Service, your child is never quite alone. Throughout the journey with us - from checking in for the flight, right to arriving at the final destination - your child is always under someone's care. We understand that young passengers travelling alone may miss their loved ones and we do all we can to put them at ease.

How To Book Your Child As an "Unaccompanied Minor"
When you are ready to book a flight for your child, simply contact your local SIA office for a Special Assistance and Handling Form for Unaccompanied Minors. This will help us make necessary arrangements and look after your child in the best possible way.

To find out more about our Unaccompanied Minors Service and how your child will benefit, please refer to our Travel FAQ section

SIA takes every step to ensure that your child is safe and secure. So, when your child has to travel alone, book a flight with SIA. It's the next best thing to being there yourself.

Medical Conditions
Generally, medical conditions should not inhibit you from flying. However, travelling at a cabin pressure equivalent to an atmospheric pressure at 5,000 to 7,000 feet altitude, special precautions are sometimes required. We recommend that you consult your medical practitioner and bring sufficient medication for your trip.

Please read through the rest of the section for details on specific medical questions and concerns. When in doubt, please consult your medical practitioner on fitness to travel. SIA will require medical clearance from an SIA-appointed doctor when fitness to travel is in doubt.

 1. Asthma and Other Chest Conditions 

Allowed to fly if Well-controlled asthma should not prevent you from flying. 
Precautions

Make sure you are well-stocked with your usual inhalers and avoid anything that may trigger an attack. 

If you are wheezy before your flight, seek medical advice and treatment. 

Special Attention At home, if you experience breathlessness even at rest, cannot manage a 50-meter walk or one flight of stairs without breathing difficulty, or are in any doubt at all, get a formal medical evaluation from a physician who specialises in chest conditions.

2.  Heart Conditions

Allowed to fly if

As a general guide, people with heart disease who are able to walk up a dozen stairs without problems, should be fit to fly.

Well-controlled blood pressure (hypertension) should create no problems for the air traveller.

Precautions

If you recently had a heart attack (myocardial infarction), you are usually advised not to fly.

Special Attention Patients with frequent chest pains (angina attacks) should be very cautious - they are twice as likely to suffer an attack in the air as on the ground. They should seek a consultation with their physician regarding suitability of flying and ensure that they have their medications available to relief the angina.

 3. Diabetes

Precautions

Eat breakfast and take an insulin shot in the middle of the night, if necessary.

Special meals may be arranged when making a travel booking to ease this process.

Special Attention

People with diabetes are often confused by long-haul travel across time zones- when should they eat, when should they take their diabetic medication or insulin.

The standard advice is to stay on home time throughout the journey.

Readjust to local times upon landing.

You should make sure you keep your medication in your hand luggage (not locked in checked-in luggage) and have a letter on hand outlining your condition and medication(s), in case you encounter difficulties while overseas.

4.  DVT – Deep Vein Thrombosis

Definition  DVT is a blood clot that forms in the deep veins within the calf and leg muscles.

It is usually a spontaneous condition that occurs in people especially at risk, such as those with heart disease or the elderly.

However, periods of prolonged leg immobility can trigger it very occasionally.

Symptoms

Warning signs are pain and tenderness in the leg muscles, redness and swelling of the area.

Precautions

For your safety, if you are predisposed to DVT, we require that you either sign a Letter of Indemnity or have your medical practitioner provide a medical certificate of fitness for travel on the flights concerned.

Please inform our reservations personnel of your condition when making your reservations, too.

Special Attention

While flying with us, we advise that you keep exercising those leg muscles.

If practical, take regular walks around the cabin, except when the fasten seat belt sign is displayed.

While seated, perform a few simple exercises as shown in the Well-being section of this site and in the in-flight magazine.

Alcohol also increases the risk of developing such a condition.

We would advise you to drink more water, which not only keeps you hydrated, but also maintains your physical well-being.

 5. Miscellaneous Conditions

Allowed to fly if

Recent stroke: A minimum of a three week lapse is recommended for anyone intending to fly after a recent stroke. Medical clearance is needed for recent stroke. 

People with epilepsy are perfectly fit to fly, but not if last fit was within 24hrs. They should continue with their medications that control epilepsy.

Precuations for Epilepsy But if prone to regular fits, they should increase their medication on the advice of their doctor and tail it down upon landing at their destination. 
Special Attention People with severe anaemia (blood count or haemoglobin less than 8.5 mg/dl) are usually not advised to fly. 
Important Medical Information
Health regulations
Valid certificates of inoculation and/or vaccination may be required in certain countries. This information may be obtained from the local health authorities in your departure city.

Medication
If you are taking medications, please ensure that you carry them in your carry-on baggage into the aircraft cabin. For security clearance, medication should have a professionally printed label identifying the medication or a pharmaceutical label affixed. If possible, you should retain medication in original containers supplied by the pharmacy. It would be advisable to get a medical certificate from your medical practitioner if you need to carry needles or syringes onboard.

Medical Clearance
As a guide, SIA will require medical clearance from an SIA-appointed doctor when fitness to travel is in doubt, as evidenced by recent illness, hospitalization, injury, surgery, or instability. Medical clearance is also required in cases that require special attention or use of special medical equipment onboard, e.g., use of a stretcher, supplementary oxygen tank, or similar type of medical equipment. The objectives of medical clearance are to provide safe, healthy travel and high levels of customer satisfaction. When in doubt, please consult your medical practitioner on fitness to travel.

If medical clearance is required, please print a copy of the Singapore Airlines' Medical Information Form (MEDIF) and fax the completed form to the nearest SIA office. Alternatively, you can obtain the form from any of our appointed travel agents or from any Singapore Airlines office.

Please note that there may be a delay in obtaining medical clearance if information provided is incomplete. Hence, it is advisable that you inform us of your travel plans early.

Medical Equipment
For flight safety reasons, electrical/electronics medical equipment can only be accepted for carriage upon approval. We have to ensure that the equipment does not interfere with the aircraft’s navigation and communication systems. As such, approved medical equipment shall only be used during the cruise phase of the flight and not during take off and landing. Crew may direct that it be turned off if it is suspected to cause interference to the aircraft’s systems. Please inform us at the time of booking if you are travelling with medical equipment. For safety reasons, medical clearance is required unless indicated otherwise.

All self-powered medical devices are not accepted with exception of the following:
  • Portable Hearing aids
  • Heart pacemakers
  • Nebulizers
  • Continuous Positive Air Pressure (CPAP) machine (please see below for more details)
  • Portable Oxygen Concentrator (please see below for more details)


Continuous Positive Air Pressure (CPAP) machine or also known as Sleep Apnea Machine
  • Approved model: Puritan Bennett Model Goodknight 402G (provided device is self-powered using gel or dry battery)
  • No medical clearance is required provided you have an original letter or medical certification from your own physician stating that the CPAP is used for sleep disorder.



Puritan Bennett Model Goodknight 402G


Portable Oxygen Concentrator (POC)
The following are the approved models (provided device is self-powered using gel or dry battery).

For all aircraft types: 


a) AirSep Lifestyle Oxygen Concentrator



b) Airsep Freestyle Oxygen Concentrator


For specific aircraft types only:
Due to limited space beneath the seats, we can only allow the below approved models to be used on certain aircraft types.  Please contact our office to check if your device can be used on your flights. Please also note that you may not be able to use your device on the flight in the event of a last minute change in aircraft type.


a) Inogen One



 b) Sequal Eclipse Oxygen System



c) Respironics' EverGo Portable Oxygen Concentrator 


Stretcher
SIA provides stretcher service (charges apply) on selected aircraft for individuals who must remain in a reclined position during the flight. Stretcher service is available only in the Economy Class cabins on Boeing 747-400 and Boeing 777-200/300 aircraft.

As the stretcher will need to be set up and installed on the flight from Singapore, please make your request early so that we have sufficient time for the set up process. Seats would be folded to install the stretcher. We do not displace seats from the aircraft due to air safety issues. There must be a qualified personnel accompanying all stretcher passengers. If supplementary oxygen is required together with the stretcher, please read the provision outlining their aircraft use below.

Supplementary Oxygen
SIA is able to provide a Supplementary Oxygen Kit (SOK) onboard a flight, subject to regulations set by the respective countries. An extra seat is required to strap the oxygen bottle next to the passenger. However, more than one seat may be required depending on the oxygen flow rate/mode and the flight time, which in turn determines the number of bottles to be uplifted. Charges apply for each extra seat used to place the SOK. You should make the request for this service from your local SIA office in advance, as we require time to seek medical clearance and prepare the equipment necessary for your safe travel. For safety reasons, carriage of your own oxygen bottle is not allowed on our flights.

Expectant Mothers
It is important that you inform your doctor of your proposed flight plan and obtain medical guidance before making a reservation. For uncomplicated single pregnancies, SIA restricts expectant mothers from travelling beyond the 35th week of pregnancy. For uncomplicated multiple pregnancies, SIA restricts expectant mothers from travelling beyond the 32nd week of pregnancy.

Hence, you should obtain a medical certificate of fitness for travel issued by your attending gynaecologist, stating the number of weeks of pregnancy and Estimated Date of Delivery. The medical certificate must be forwarded to our office when making a reservation. If the booking & departure dates are more than one month apart, a new certificate should be issued (by your attending gynaecologist) not more than 3 days before departure. This certificate will have to be presented at check-in when requested. Please contact your local SIA office for more information.

Infants/Children
A little planning when travelling with infants and children can make your flight a more enjoyable experience for you and your family. Flying with infants is not recommended within the first seven days after birth and definitely not acceptable under 48 hours from birth. Please arrange directly with your local SIA office if you are travelling alone with 2 infants, as special arrangements are required.


travelling with children
Child Car Seat

The use of booster seats and vest or harness-type child restraint systems is prohibited.

Approved car-type child seats may be used for child under three years but not less than six months of age. Only forward-facing seats approved by a foreign airworthiness authority/government (for e.g. UK CAA, FAA, or ECE) or manufactured under the standards of the United Nations are allowed. The manufacturing standards and instructions must be provided by the customer and made available to ground staff and crew for reference.

The seat must be secured onto the aircraft passenger seat by means of the aircraft safety belt.

Bassinets
While a limited number of bassinets are available onboard on a first-come, first-served basis, we recommend that you request for a bassinet upon booking to assure easy travel with your infants.

The dimensions of the bassinets are 769 L x 299 W x 200 H (mm). Bassinets can support a maximum weight of 14kg.

Meals/Amenities
Children's meals are available on all flights except those between Singapore and Kuala Lumpur. Requests for these meals should be made at the time of booking. Diapers, disposable bibs, feeding bottles, and baby wipes are available on board on request basis.

Meet and Assist Services/Wheelchair Assistance

wheelchair assistance
The following customers may request assistance, including wheelchair transport where appropriate, during embarkation and disembarkation. Please contact your local SIA office for more details.
  • Customers with medical conditions
  • Customers who require the use of wheelchairs
  • Elderly customers
  • Customers travelling with newborns, infants, or very young children
  • Expectant mothers
  • Non-English speaking customers
  • Unaccompanied Minors (UMs)
  • Customers with disabilities


Passengers with Nut Allergy
SIA will use reasonable efforts to accommodate passengers’ requests for meals and snacks to be free from nuts. However, please understand that it is impossible for us to guarantee a nut-free environment. We have no control over passengers bringing their own products containing nut or nut derivatives on board our flights. It is not unusual for passengers on our flight(s) to be served meals and snacks containing nut or nut derivatives. We also cannot guarantee against accidental cross-contamination that may occur within flight kitchens in our network. It is also possible that residues of nut or other nut oils may be passed on to the upholstery and other surfaces, or circulated via the air conditioning systems.

If you have concerns about your fitness to fly, we recommend that you discuss your travel plans with your doctor and show him/her this information.

Please contact your travel agent or local SIA office to make arrangements for your nut-free meal at least 99 hours before flight departure. Kindly note that we are unable to cater nut-free meals for flights from Paris Charles De Gaulle Airport and you may need to arrange an alternative route through your travel agent or local SIA office.

We request that you take all necessary precautions bearing in mind the risk of exposure.