• You can now perform a recheck-in after cancelling check-in online for the same flight. You may cancel check-in and recheck-in online up to a maximum of 3 tries, provided that your boarding passes are not printed.
• Come 1 May 2009, you will be able to enjoy exclusive privileges for your self-printed boarding pass. Incorporated into Singapore Airlines new Self-Printed Boarding Pass is a voucher that would entitle you to discounts offered by merchants in Singapore Changi Airport T2/T3. A different merchant will be featured every month. This is on top of the Boarding Pass Privileges that you get to enjoy.

• Check-in
• View/Change seats
• Self-print your boarding passes *
• Check-in cancellation
  Please note:
  You will not be able to cancel check-in online if you have printed your boarding pass. Please proceed to the airport to cancel your check-in in this case.
  * Please refer to the list of eligible destinations

• Minors (aged 17 and below) travelling alone or accompanied by another minor
• Minors (aged 17 and below) accompanied by passengers above the age of 17 in a separate booking.         Child (aged from 2 to 12) or Infant (aged below 2) checking-in individually without an adult passenger.
• Passengers who have requested for special and/or medical assistance
• Passengers travelling in a group of 10 or more
• Passengers who have a preceding flight on the same booking that is not operated by Singapore Airlines

• The connecting flight is preceded by a Singapore Airlines flight
• The operating airlines of these connecting flights have through check-in agreements with Singapore Airlines. Please see below for list of airlines which Singapore Airlines have through check-in agreements with.

• The flight is preceded by a Singapore Airlines operated flight.
• The operating airlines of these codeshare flights have through check-in agreements with Singapore Airlines (including SilkAir).  Please see below for the list of airlines, which Singapore Airlines have through check-in agreements with.

Internet check-in cannot be performed for codeshare flights operated by other airlines with no other flight segments. 

• If you are a PPS Club or KrisFlyer member and you supplied your KrisFlyer Membership Number when you made your booking through a travel agent, any Singapore Airlines Reservations Office, or the Singapore Airlines' website, you will see your bookings that can be checked in. Your bookings that cannot be checked in will not be displayed.
• If you did not supply your PPS Club or KrisFlyer Membership Number, or if your PPS Club or KrisFlyer Membership Number was not appended to your bookings when your booking was made, you will not be able to see your bookings even if you can be checked in.
• If you are a PPS Club or KrisFlyer member and do not see your bookings that you wish to check-in, please check-in using the alternate route of providing your bookings details for our system to retrieve your booking.

• You are of age 17 and below travelling alone or accompanied by another minor
• You are under the age of 17 accompanied by passengers above the age of 17 in a separate booking.
• You have requested for special and/or medical assistance
• You are travelling in a group of 10 or more

• You may entered an incorrect KrisFlyer membership number and/or PIN. Kindly verify your login information, and try again.
• You may entered an incorrect User ID and/or PIN. Kindly verify your login information, and try again.
• Our systems may be unavailable due to scheduled maintenance. Please forgive us for any inconvenience caused, and kindly try again later. Alternatively, you can check-in by using the alternate route for other users.

• You may have entered an incorrect flight number. Kindly verify your flight number, departure city and departure date, and try again.
• You may have selected an incorrect departure city for the flight number. Kindly verify your flight number, departure city and departure date, and try again.
• You may have selected an incorrect departure date for the flight number. Kindly verify your flight number, departure city and departure date, and try again.
• Occasionally, our flights may not be open for check-in due to operational exigencies. Please forgive us for any inconvenience caused, and kindly try again later.

• You may have entered incorrect travel details. Kindly verify your given name, family name, booking identifier (ticket number, booking reference, passport number or frequent flyer membership number,) and try again.
• Occasionally, our systems may be unavailable due to scheduled maintenance. Please forgive us for any inconvenience caused, and kindly try again later.

• If you are a KrisFlyer member and you supplied your KrisFlyer Membership Number when you made your booking (through a travel agent or any Singapore Airlines Reservations Office or through singaporeair.com), please login with your KrisFlyer Membership Number and PIN. If you did not supply your KrisFlyer Membership Number when you made your booking, we will not be able to retrieve your booking for Internet check-in.
• If you are any other user please verify your booking details.

• You do not have a confirmed booking. Kindly verify that you have confirmed your booking.
• You do not have a ticketed booking. Kindly verify that you have ticketed your booking.
• In your reservation, you requested to travel as an unaccompanied minor or young person travelling alone, or you have indicated certain medical needs. Due to the special servicing you require, please proceed directly to the airport to complete your check-in procedures.
• Your travel party may be too large. Currently, Internet Check-in is limited to travelling parties with a maximum size of 9. Please proceed directly to the airport to complete your check-in procedures.
• You have entered the wrong flight details (flight number, departure city or departure date.) Please check your itinerary, and try again.
• If you have previously done an online check-in cancellation, you will not be able to check-in online again.  Please proceed to the airport to check-in in this case.

• The name that you used when making a booking to correspond with your passport name 
• You have a valid electronic visa from the Australian Government's Department of Immigration and Multicultural and Indigenous Affairs

• You do not have an appropriate visa to enter New Zealand
• Your visa has expired
• Your visa has not been transferred to your current/new passport or the passport being used to enter New Zealand

To minimise any disruption to your travel plans please ensure your travel documents are up to date and that you have the appropriate and current Visa.

For more information, please visit the New Zealand Immigration Service website.

For successful New Zealand Advance Passenger Processing clearance, please make sure:

• The name that you used when making a booking to correspond with your passport name
• You have a valid visa from the New Zealand Immigration Service

• For PPS Club members and KrisFlyer members, you can log in to your account and make seat changes by utilizing the "Change Seat" function found under the "Check In" tab.
• For non-Krisflyer members, you can click on the 'Check-in' tab on the home page, enter the respective fields required and click on the "Change Seats/Print Boarding Passes" icon.

Please note that this function is not available for passengers who have already printed their boarding passes online.

• Login to your account and click on the "Check-in" tab . Click on "View Flights" to find the flight that you have been checked-in for.
• Selecting "Cancel Check-in" on the checked-in flight will bring you to a page showing all passengers who have been checked-in.
• You can then proceed with your check-in cancellation.

For non-registered customers:

• At the internet check-in page, please insert your flight details and the seat number assigned for the flight you would like to cancel your check-in.
• Selecting the "Cancel Check-in" will bring you to a page showing all passengers who have been checked in.
• You can then proceed with your check-in cancellation.

• Self-printed boarding passes have been printed
• The maximum number of cancel check-in and recheck-in online attempts have been exceeded
• At least one of the passengers in the same booking has checked-in baggage

For such cases, please proceed to the airport if you would like to recheck-in for the same flight.

• Self-printed boarding passes have been printed
• The maximum number of cancel check-in and recheck-in online attempts have been exceeded
• At least one of the passengers in the same booking has checked-in baggage
  
  For such cases, please proceed to the airport if you would like to cancel your check-in.

• Row 4 (for First and Business Class passengers, PPS Club)
• Row 5 (for Business class passengers with Internet check-in, KrisFlyer Elite Gold and Star Alliance Gold members)
• Row 8 (for Economy Class passengers)
• Row 9 (for Economy Class passengers who have performed Internet Check-in or checked in via the Automated Check-in machines) 

For Terminal 3, please proceed to:

• Row 7 (for KrisFlyer Elite Gold and Star Alliance Gold members)
• Row 6 (for First and Business Class passengers, PPS Club members)
• Rows 3 (for Economy Class passengers)
• Row 4 (for Economy Class passengers who have performed Internet Check-in or checked in via the Automated Check-in machines)

For all other Stations, please proceed to the respective Singapore Airlines Counter at the Airport

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• Row 4 (for First and Business Class passengers, PPS Club)
• Row 5 (for Business class passengers with Internet check-in, KrisFlyer Elite Gold and Star Alliance Gold members
• Row 8 (for Economy Class passengers)
• Row 9 (for Economy Class passengers who have performed Internet Check-in or checked in via the Automated Check-in machines)

For Terminal 3, please proceed to:

• Row 7 (for KrisFlyer Elite Gold and Star Alliance Gold members)
• Row 6 (for First and Business Class passengers, PPS Club members)
• Rows 3 (for Economy Class passengers)
• Row 4 (for Economy Class passengers who have performed Internet Check-in or checked in via the Automated Check-in machines) ·

For all other Stations, please proceed to the respective Singapore Airlines Counter at the Airport.