Mobile Services

Members
Log In Log In
iMode
Personal Digital Assistants (PDAs)
WAP & GPRS

 With effect from 20th March 2007, SIA has discontinued the Departure and Arrival Alerts service and replaced the service with a new Flight Disruption SMS Alerts service.  This new service will inform you via SMS in the event of flight disruptions.

To Register for this service, simply provide your mobile number when making a booking with SIA.  For PPS and KrisFlyer members, please ensure that your membership profile is updated with your mobile number.  For more information on this new service, please Click Here.

We apologize for any inconvenience caused.



iMode
What is iMode?
iMode is a wireless technology developed by the Japanese company NTT DoCoMo that enables users to access Internet services via their cellular phones. iMode (the "I" stands for information) is based on packet data transmission technology. This means that iMode is always online and no dialing up is required. DoCoMo is also the biggest Internet Service Provider (ISP) in Japan.

Where can I use iMode?
Currently iMode services are only available in Japan and selected European countries. NTT Docomo is looking at launching iMode services in more European countries in the near future.

I have an iMode. How do I access SIA Mobile Services?
iMode users can access SIA iMode services directly through the Singapore Airlines' website at singaporeair.com.

What SIA Mobile Services are available on my iMode?
You would be able to access the following mobile services via the Singapore Airlines' iMode link:
  • View real-time flight information.
  • Look up our worldwide office addresses, telephone/fax numbers, and email addresses.
  • Register for flight alerts to be sent to your iMode address.
  • Use the KrisFlyer Redemption and Accrual Calculators.
  • Check KrisFlyer worldwide service numbers.
  • View KrisFlyer Promotions & Events.


Where can I obtain more information on iMode services?
For more information on iMode, you may wish to access the NTT DoCoMo website.

Why can't I access SIA Mobile Services on my iMode phone?
Some of the possible reasons include:
  • The set-up for your iMode phone is incorrect. Please refer to the set-up guide.
  • You are outside the coverage area of your service provider.
  • The SIA iMode site is under maintenance. Please try again later. If the problem persists, you should contact your service provider. In Japan, contact 0120-005-250 (toll-free.)


Back to top

Personal Digital Assistants (PDAs)
What is a PDA?
A PDA (Personal Digital Assistant) or handheld computer is a productivity and communications tool that is lightweight and compact. Typically, it can be held in one hand, leaving the other to input data with a pen-type stylus or a reduced-size keyboard. Basic applications that most PDAs contain include an Electronic Calendar, Address Book, Notepad, and Calculator.

What are the PDAs that can connect to the Internet?
Some models that can support a WAP browser include: Ericsson MC218
Palm IIIx (using Operating System version 3.3)
Palm V (using Operating System version 3.3)
Palm Vx
Compaq iPAQ
Sony Clie 710


To find out more about the various models of Internet-enabled PDAs, please contact your PDA manufacturer. In order for the above mentioned PDAs to connect to the Internet, they must be equipped with either one of the following:
  • Mobile phone with built-in infrared ports
  • Mobile phone with detachable infrared modems


To check if your mobile phone is equipped to connect to the Internet, please contact your service provider.

Can I receive graphics on my PDA? P>Yes, you can receive simple graphics such as the Singapore Airlines logo on your PDA. However, the size and clarity of the graphic is dependent on the model of your PDA.
I have a PDA and a mobile phone with a built-in infrared port. How can I access SIA Mobile Services on WAP?
First, you will need to check that your PDA has a WAP browser installed and is configured to access WAP services. Please consult your PDA manufacturer and telecommunications company for more details on setting up a WAP browser, configuring your PDA, and accessing WAP services. Once that is done, you can access SIA Mobile Services by keying in the address www.singaporeair.com/mobile in your browser. You may want to bookmark this site for future use.

What is Palm Query Application (PQA)? How does it work?
Palm Query Application (PQA) is the web clipping application by that runs on Palm Operating System (OS) devices. It gives you access to websites directly from your Internet-enabled PDA. To access SIA Mobile Services, download the free SIA PQA software here. The application will be added automatically to your PDA the next time you 'sync' your device. If your PDA does not have a built-in wireless connection, you will need either one of the following:
  1. Mobile phone with built-in infrared ports
  2. Mobile phone with detachable infrared modems

To check if your mobile phone is equipped to connect to the Internet, please contact your service provider.



What are the SIA Mobile Services available via the Palm Query Application?
You would be able to access the following mobile services:
  • View real-time flight information
  • Register for flight alerts to be sent to your mobile/pager/email address
  • Look up our worldwide office addresses, telephone/fax numbers and email addresses
  • Use the KrisFlyer Redemption and Accrual Calculators
  • Log into your KrisFlyer account and check your latest mileage summary*
  • Check PPS Club and KrisFlyer service numbers you can call around the world*
  • Look out for exclusive KrisFlyer Promotions & Events*

* Services marked with an asterisk are only available to PPS Club and KrisFlyer members who key in their KrisFlyer Number and PIN.



How secure is the information you are transmitting through PQA?
SIA's secure services use standard Palm security that cannot be turned off. Palm uses strong crytography and other security checks to ensure wireless transmissions are sufficiently secure. It uses a 163-bit key that is equivalent in strength to RSA 1024-bit keys.

Why can't I download the SIA PQA channel onto my PDA?
Some of the possible reasons include:
  1. Your PDA does not run on the Palm Operating System (OS) and thus does not support the Palm Query Application (PQA.) You may wish to verify with your PDA provider if your PDA supports PQA.
  2. You may not have 'synced' with your computer since you downloaded the SIA PQA software and thus it has yet to install on your PDA.
  3. Your SIA PQA channel was not setup correctly. Download the SIA PQA again from here and then 'sync' your PDA.


Back to top

WAP & GPRS
What is WAP?
WAP (Wireless Application Protocol) is a leading global open standard for wireless services over phone networks. It allows you to access Internet content via wireless devices such as your mobile phone or PDA. You can then access information even while on the go.

What are GPRS and 3G?
General Packet Radio Service (GPRS) is a packet-data technology that allows mobile users to connect to the Internet at up to 115kbps. GPRS is a vital step in the evolution to third-generation (3G) mobile services. With 3G mobile networks, broadband multimedia communication will soon be realised.

Is WAP secure?
WAP's security is defined in its protocol level called WTLS (Wireless Transport Layer Security.) However, the encryption provided will only cover transmissions between the WAP phone and the WAP gateway. Singapore Airlines is closely monitoring developments in the WAP arena in order to provide full-fledged, end-to-end security for wireless transactional services in the near future.

How can I tell if my mobile phone is WAP-enabled?
A WAP-enabled mobile phone is equipped with a micro-browser that allows users to access information and carry out transactions on the Internet. Some WAP-enabled phone models include Ericsson R320, Nokia 7110 and Siemens C35i. To find out more about the various models of WAP-enabled phones, please contact your service provider.

Can I receive graphics on my WAP phone?
Yes, you can receive simple graphics such as the Singapore Airlines logo on your WAP phone. However, the size and clarity of the graphics are dependent on the model of your mobile phone.

I have a WAP phone. How do I access SIA Mobile Services?
Key in the address www.singaporeair.com/mobile into your WAP phone to access the service. You might want to bookmark this address for future use. You can consult your phone's user manual on how to bookmark addresses on the phone's micro-browser.

What services are available on my WAP phone?
You can access the following mobile services:
  • Real-time flight information
  • Our worldwide office addresses, telephone/fax numbers and email addresses
  • Flight alerts to be sent to your mobile/pager/email address
  • KrisFlyer Redemption and Accrual Calculators
  • Exclusive KrisFlyer Promotions & Events Listings


Will WAP comply with third-generation wireless standards?
Yes. WAP delivery and display have been designed to be as independent as possible from the underlying network technology.

Will SIA WAP services change as networks progress to GPRS and 3G?
SIA is continuously striving to provide innovative services. With the advantages offered by GPRS and 3G, SIA will introduce faster, more exciting services to keep our customers in touch with SIA anywhere and at anytime.

Why can't I access SIA Mobile Services on my WAP/GPRS phone?
Some of the possible reasons include:
  • Your mobile phone or PDA is not WAP/GPRS compatible.
  • You have not subscribed to WAP/GPRS services. Please contact your service provider.
  • The set-up for your mobile phone or PDA is incorrect. Please refer to the set-up guide.
  • You are outside the coverage area of your service provider.
  • The SIA Mobile Services site is under maintenance. Please access it later. If the problem persists, you should contact your service provider. In Singapore: SingTel subscribers, dial 1800-4-eideas (1800-4343327.) MobileOne subscribers, dial 1627. StarHub subscribers, dial 1633.


Back to top