SMS Flight Disruption Alerts

 

This new service will allow you to be informed via SMS in the event of flight disruptions.

What are SMS Flight Disruption Alerts?
In the event of a Singapore Airlines flight disruption due to a flight delay or change in flight schedule, SMS flight disruption alerts will be sent out to passengers booked to travel on the affected flight.

Who can receive SMS Flight Disruption Alerts?
All passengers who have given their mobile number during the reservation and ticketing process with Singapore Airlines will be eligible for SMS Flight Disruption alerts.

How can I enrol for SMS Flight Disruption Alerts?
There are two ways to enrol for SMS Flight Disruption Alerts.

  1. If you are an online registered member, KrisFlyer or PPS Club member, you can log in using your User ID/KrisFlyer Number. Please update your personal data page with your mobile phone number, including the relevant country and area codes.  You will then be automatically enrolled for this service for all future flights with Singapore Airlines.

    KrisFlyer and PPS Club members can login here for personal data updates.

  2. If you are not a registered member, simply provide your mobile phone number (including the relevant country and area codes) at the point of booking with Singapore Airlines or your Travel Agent and you will be enrolled for all the flights in that particular booking.  You have to repeat this process every time you book a ticket with Singapore Airlines
 

What is the delivery time for text messages once they are sent?
Delivery time of text messages may vary greatly due to several factors. Messages sent through our Alert Services are delivered within 5 minutes. Any delay in delivery could probably be as a result of a slowdown in the network of the service provider due to large volumes of messages being transmitted.

Some of the messages that I receive are split and received as multiple messages. Why does this happen?
Messages are split into smaller portions depending on the maximum allowable message length for your mobile network. If the length of a message from our alert service exceeds the maximum length, these messages are split into multiple messages before they are delivered to your device.

The messages I receive appear garbled and unreadable. Why does this happen?
Messages may sometimes appear garbled due to the device not being able to resolve certain characters. Please email us your feedback via the Contact Us section on our website with the make and model of your device and describe the alert that you chose to receive. This will help us to assist and serve you better.

The time stamps on my message are not consistent with the time zone of my location. Why is that?
We use multiple servers located at different places across the world to relay messages to your mobile device. The timestamp that is displayed on the messages is dependent on the location of the server through which the messages are sent.
 
* This service is subject to the regulations of local telecommunications service providers and may not be available in all countries

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