Multicity Booking FAQ

 
 

Can I book multiple cities/destinations with stopovers on singaporeair.com?

Yes. You can make a Multi-city booking with stopover on singaporeair.com. A stopover is a break in the journey for more than 24 hours on one of the cities that you pass through on your itinerary. You can select a maximum of six Origin-Destination pairs for your itinerary with stopover options for any enroute destinations. You can also select cities operated by our partner airlines to make your stopover. Please click on the Multi-City Booking link on the homepage to start your booking.

Do I need to use the Multicity page when I'm booking a basic point-to-point itinerary?

No, you can use the simpler main booking page (available on the www.singaporeairlines.com home page and other subsequent pages) for most flights, including basic departure city-to-destination city trips.

Can I return to a different city from where I started?

Yes, you can return to a different city from where you started your journey. You can make this type of booking by accessing the Multicity page from the online booking facility.

Can I make a round-the-world or circle trip booking?

Sorry, we are unable to provide special fares for these bookings through the online booking facility. As such you may be quoted the full published fares if you constructed such an itinerary. Please contact your local Singapore Airlines office to book such an itinerary.

Can I construct a multicity itinerary that switches to another city?

Yes, we are pleased to offer multicity bookings that have a switch between the arrival and the departure city. For example, you can choose to travel from Singapore to San Francisco and return from Los Angeles to Singapore. This is known as “open-jaw booking.” Please make your own travel arrangements (either by land, sea, or another airline) for that particular sector.

How do I book an open-jaw itinerary?

You can book an open-jaw itinerary on the Multicity page accessed from the online booking facility. When you choose an arrival city from the Multicity page, this city is automatically entered as the departure city for the following sector. To book an open-jaw itinerary, simply choose an alternate departure city.

What are the Fixed date and Flexible date search types?

Fixed date search shows the lowest price on the selected travel dates while flexible date search shows the lowest prices for dates either side and that are closer to your travel dates. You can keep the travel date option fixed for certain sectors and flexible for others. The number of dates shown under the flexible option is dependent on the number of flexible sectors selected.

I cannot find any flights for my itinerary. Why is this so?

Instances where passengers will not be able to retrieve flight itinerary for multi-city booking:
  • If any one particular flight sector is not available on the flight date passenger indicates,
  • If any one particular flight sector/class of travel is fully booked.
  • If any one particular flight does not operate on the flight date that pax indicates.
  • If any one particular flight sector does not offer/have the particular class of travel.
  • If any itinerary that you have selected does not include at least one flight that is flown on Singapore Airlines.
  • If there are traffic restrictions prohibiting Singapore Airlines from operating in a particular area.
Solution: Passengers need to change itinerary date and time. They can also refer to our flight schedule and check whether flights are operating on those dates. For our further investigation, you can either send your query to customer@singaporeair.com.sg or contact your nearest Singapore Airlines Office during the office hours for assistance. To find your nearest Singapore Airlines office, please click here.

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