FAQ

Preferred Seats

1. What are Preferred Seats?

2. Will Preferred Seats be available on all flights?

3. Are Preferred Seats available on other non-Singapore Airlines flights?

4. How are Preferred Seats charged?

5. Who can occupy Preferred Seats?

6. Where can I make a Preferred Seat selection?

7. Will I get a receipt after purchasing a Preferred Seat?

8. Can I purchase a Preferred Seat during check-in?

9. I paid for a Preferred Seat, can I get a refund if I cancel or make changes to my booking?

10. I paid for a Preferred Seat, but was eventually not assigned to one. What recourse do I have?

11. Can I use my KrisFlyer miles to pay for Preferred Seats?

12. I am a KrisFlyer Elite or PPS member. Would I receive a Preferred Seat free of charge or at a reduced rate?

Preferred seats are located at the exit row in the Economy Class cabin. These seats have more legroom and they can be purchased for a fee of USD 50. This is available for bookings made through singaporeair.com, SIA Reservations & Ticket Offices or Travel Agents.

Preferred seats can be purchased anytime for any Singapore Airlines operated sector before check-in (which begins 48 hours before flight departure) by retrieving your booking on singaporeair.com. Bookings made through SIA Reservations & Ticket Offices or Travel Agents must be ticketed on Singapore Airlines. These are identified by the “618” prefix in the ticket number.

No. Preferred Seats are available only in Economy Class on all Singapore Airlines routes except the following:

Short-haul routes within Southeast Asia
Routes served by the Boeing 777-200ER aircraft (this aircraft does not have seats located in exit rows)
Routes where Preferred Seat selection is subject to regulatory approval. Currently, this applies to flights that operate to cities in Taiwan, Japan, and Korea.

The following shows the number of allocated Preferred Seats currently available on the different aircraft types:

Number of Preferred Seats Available

Aircraft Type	Number of Preferred Seats Available
A380	18
B777-300ER	8
B747-400	8
B777-300	4
B777-200 (3 Class)	2
B777-200 (2 Class)	2

You will be offered an option to purchase a Preferred Seat when you make a seat selection after your commercial or redemption booking. Alternatively, you can still purchase a Preferred Seat by retrieving your booking anytime before check-in commences 48 hours before flight departure.

No. Preferred Seats are only available in Economy Class on Singapore Airlines operated flights.

Preferred Seats can be purchased for a fee of USD 50 per segment. For example, if a passenger wishes to purchase a Preferred Seat in Economy Class for both the inbound and outbound segment of a Singapore to Sydney return flight, the passenger will be charged a total of USD 100.

Preferred Seats are located in Economy Class near the emergency exit doors, subjected to the flight safety guidelines of the Civil Aviation Authority of Singapore.

You may be assigned a Preferred Seat if you meet the following safety criteria:

At least 21 years of age at the commencement of the journey.
Fully able-bodied and capable of opening the exit doors and moving quickly or reaching and passing through the adjacent emergency exit. Persons with reduced mobility or any disability, whether profound or partial, and persons using portable oxygen or any other medical equipment are ineligible because they may endanger themselves or others.
Able to follow the safety instructions in English.
In good health at the time of check-in, boarding, and during the flight.
Not carrying infants or using an infant seat belt. Not pregnant.
Not under the influence of any intoxicating substance at check-in, boarding, and during the flight.
Not requiring an extension seat belt because of large body size.

If you do not meet any one of the above safety criteria, Singapore Airlines may re-assign the seat before or during the journey without refund of the Preferred Seat reservation fees.

Preferred Seats can only be purchased on singaporeair.com.

For commercial or redemption bookings made on singaporeair.com, you will be offered an option to purchase a Preferred Seat when you make a seat selection during your commercial or redemption booking. Alternatively, you can still purchase a Preferred Seat by retrieving your booking any time before check-in commences 48 hours before flight departure.

For bookings made through SIA Reservations & Ticket Offices or Travel Agents, simply retrieving your booking on singaporeair.com any time before check-in commences 48 hours before flight departure to purchase a Preferred Seat.

Yes. You can print out a copy of the receipt after you have purchased a Preferred Seat, for your reference.

No. Preferred Seats can only be purchased when you make a commercial or redemption booking in Economy Class on singaporeair.com.

No. Preferred Seats are non-refundable if you make voluntary flight changes or cancellations.

There will be no refund of the Preferred Seat fees if you make voluntary flight changes or cancellation. If the Preferred Seat is not utilized because

the flight is disrupted; or
the flight is cancelled; or
the connecting flight from an inbound and/or outbound Singapore Airlines operated flight is missed because of flight re-timing

Singapore Airlines will pay you USD 50 or the local currency equivalent as full and final compensation, at the airport.

No. Payment for Preferred Seats is purchased for a fee of USD 50 only when you make a commercial or redemption booking in Economy Class on singaporeair.com.

No. The fee of USD 50 applies to all passengers.