FAQ

Itinerary Changes

How do I view changes to my online booking that were made through a Singapore Airlines office?

To view changes to your online booking, you must be logged in to the account under which you made the booking. You may retrieve your booking records from the My Booking page under Flights & Fares. Click the booking reference number to see the new booking details.

I booked a ticket through singaporeair.com on a Singapore Airlines flight. Can I travel on another airline using the same ticket?

This depends on the fare conditions of the ticket. The conditions will advise whether the ticket is valid for Singapore Airlines flights only. Please contact any Singapore Airlines office. You can find contact details on the Contact Us page of this website.

Am I allowed to make changes to my itinerary on singaporeair.com after I have booked and paid for my tickets?

Your tickets may be changed provided it meets the following conditions:

If you are a KF member, you may want to log on as a KF member to retrieve your booking and make amendment. Guest bookers are also allowed to amend his/her booking online, however, for security reason, he/she is required to key in One Time PIN (OTP) which will be sent to either his/her mobile number or email address that they have provided at the point of booking.
Booking was made on www.singaporeair.com
Must be an e-ticket
Journey has not commenced/ fully unutilized ticket
Ticket was paid with either credit cards (eg Visa, American Express, MasterCard or Diners) or debit cards (Visa Electron, MasterCard).

Note that each ticket has its associated fare type and conditions attached to it and may come with restrictions. Generally, the lower the fare, the more restrictions there will be and your ticket may not be changeable. When you retrieve your tickets for changes, the website will assess its eligibility for changes. If changes are not permitted, you will be informed accordingly. Do note that additional charges may apply for changes, depending on the itinerary and the fare conditions.

Please also note that all changes (including the unchanged segment, if any) will be considered as a new itinerary, subject to the seat and fare's availability at the time you make the amendment. This new itinerary will supersede your previous booking.

How do I make a change to my online booking?

You will have to login via the www.singaporeair.com or www.krisflyer.com website. Locate your bookings under ‘My Bookings’ and select the booking that you wish to change. Click the “Change This Booking” at the bottom of the page. Kindly refer to the screenshot below.

Alternatively, you may also contact your local Singapore Airlines office to make changes to your online booking. You can find contact details for Singapore Airlines’ offices on the Contact Us page of this website. Do note that additional charges may apply for changes, depending on the itinerary and the fare conditions.

I am a KrisFlyer member and I made a booking for a few travelers under the same booking reference number. Am I allowed to amend my booking?

As long as the booking was made by you, you are allowed to make changes to the booking. It does not matter whether the travelers are KrisFlyer members or not. All the travelers’ booking under the same booking reference number will also be changed.

What changes may I make on my ticket?

Assuming the conditions in question 1 are met, you would be permitted to change the flight/destination (please note that first board point can’t be changed), cabin class (to a higher cabin class only) and travel dates. We do not permit changes to passenger name or number of passengers. Contact details, such as phone and email, are amendable, but will only apply to the specific booking. The KrisFlyer profile will not be automatically updated. If you wish to update your profile, please do so via krisflyer.com

Are there any fees imposed for each change to my ticket?

There are two possible fees that may be imposed:

Change Fee, we may impose a fee for any change of booking made online. Generally, fees are imposed for tickets purchased on a more restrictive fare.
No-Show Fee, we may impose a ‘No-Show’ fee when you do not turn up for a flight or when you initiate a change on your ticket very close to departure time, typically within 24 hours from departure.

What if changes to my travel destination results in a change in the fare?

If the change results in an increase/decrease in fare, the system will compute the difference and will request you to top-up or refund you the difference. A table showing the fare calculation will be presented to you before the change is effected.

May I make changes after the ticket has been partially used?

Our website only supports changes for fully unutilized ticket at present.

When I attempt to change to a new itinerary, I am unable to see fares that are lower than that of my original ticket. However, I do see lower fares available at your website for the same itinerary.

For any changes made online, you are not allowed to select lower fares within the same cabin class and routing. If you still prefer to buy a lower fare ticket for the same cabin class and routing, you are advised to purchase a new ticket and request for cancellation and refund for your original ticket. Do note that refund fees may apply.

You are also not allowed to change to a lower cabin class (e.g. Business to Economy Class) within the same routing.

Am I able to change the first board point in my itinerary?

No, if you would like to amend the first board point, you are advised to purchase a new ticket and request for cancellation and refund for your original ticket. Do note that refund fees may apply.

After I have made changes to the itinerary online, may I make another changes?

You are allowed to make multiple changes to the itinerary.

I purchased a ticket from someone else. May I make changes to the booking on behalf of the traveler?

Yes, you are allowed to make changes as long as you are the booker. However, the traveler will not be allowed to make changes on his/her own.

My booking was made by someone else. As the traveler, may I change my itinerary on singaporeair.com?

You will have to request the booker to make the necessary changes for you.

I wish to change my travel date only. Will I still be charged a fee?

You may still be charged a change fee depending on the policy of the sales office of the city you will be flying from.

Am I allowed to change my itinerary from round-trip/one-way to multi-city and vice versa?

Yes, you may do so. Simply select the option you wish to change to, i.e. round-trip, one-way or multi-city.

I accidentally closed my browser before I complete the change, will I be able to continue?

You will have to try again online after one hour. The system will restore the booking to its original state after one hour. However if you contact your local SIA ticket office within the hour, your local SIA ticketing office assist you with the changes, at a fee (if applicable)

While changing my booking, I see “amendment is not complete, please try again”, what should I do?

Please wait until your original booking is restored before trying again. Restoring your booking to its original state may take up to one hour.

May I still call my Singapore Airlines local ticketing office to make changes to my online booking, even with the implementation of Online Ticket Change (OTC)?

You may still call your local Singapore Airlines Ticketing Office to make changes to your booking. Administrative charges may apply.

I have already requested my local SIA office to service my internet booking, will I still be able to change my booking online?

You may not be able to amend the booking on singaporeair.com if the booking has been amended by your local SIA office.

The following changes still entitle the customer to make changes online. You may still make changes on singaporeair.com if your local SIA ticketing office assisted you with changes to flight and/or date only, with no change in route (i.e. revalidation)

However, you may not be able to make changes on singaporeair.com if your local SIA ticketing office assisted you with

Adding of additional segments to the booking, which could be waitlisted or confirmed segments.
Non-air bookings were added, e.g. Hotel, Tour etc.
Ticket re-issuance.
A redemption upgrade.
Splitting your booking such that the travelers are no longer sharing the same booking reference.

Am I allowed to make changes to an expired ticket?

No, you are not allowed to do so. Please kindly contact your local Singapore Airlines ticketing office for assistance.

Am I allowed to make changes to my online redemption booking (ORB)?

Yes you are allowed to do so. Please kindly proceed to online redemption booking page to make the necessary changes.

If my new fare is lower, will the difference be refunded to me ?

Yes, the difference will be refunded to your credit/debit cards.

On my credit/debit card statement, I see a tax refund (airport/government tax refund) credited and payment request charged to my account. Why are two separate entries being made for the change I made to my booking?

The payment is for the difference between your original and new fare. The refund is for your taxes paid for the original ticket and that are no longer applicable to your new ticket. These taxes have to be reclaimed from the respective airports and be refunded to you. Hence, we need to account for these taxes separately.

For example, customer originally booked Singapore-Amsterdam-Singapore. He made amendment to the booking to Singapore-Frankfurt-Singapore. Airport tax from Amsterdam will be refunded to the customer since he will then fly back from Frankfurt. This is called non-applicable tax, which will be refunded to the customer.

When will I be charged no-show fee?

You may be charged a no-show fee when you make changes very close to the departure time. Usually within 24 hours before departure. The amount charged is determined by the local Singapore Airlines sales office, and hence may vary across different cities/countries.

What are the modes of payment for refunds?

Refunds will only be made to the credit/debit cards used for the booking.

How do I get a refund for an unused ticket that I bought from singaporeair.com?

It is possible to receive a refund for an unused ticket if you purchased a refundable fare ticket and you have not commenced your journey. To cancel an Electronic Ticket, you must log in using your KrisFlyer number or User ID and your password. From the Flights & Fares page, click the ‘My Booking’ link and you will see your current bookings. Click the ‘Details’ icon and then the ‘Cancel this Booking’ button. After confirming your cancellation, the refund will be credited back to the credit card used to purchase the ticket. Note that tickets not purchased through online booking cannot be cancelled or refunded through singaporeair.com.

If you have already been issued a physical ticket, you will need to return it to a Singapore Airlines office to receive your refund. The refund usually takes slightly more than a month to process.

If you are cancelling part of an itinerary, but do not wish to credit the refund, please contact any Singapore Airlines office. The office details can be found on the Contact Us page. Please note that administrative fees may apply for cancellations and/or refunds.

If you are cancelling part of an itinerary, but wish to save the credit for another ticket, please contact any Singapore Airlines office. The office details can be found on the Contact Us page. Please note that administrative fees may apply for cancellations and/or refunds.

Why am I charged a cancellation fee?

Cancellation fees are imposed for certain itineraries due to the administrative processes that have to take place after cancellation. This is also to dissuade users from abusing the online booking system as they may deprive genuine customers from getting their desired seat and flight availability. We apologize for any inconvenience and misunderstanding that this may cause.

I have already flown part of my booked itinerary. Can I cancel my remaining itinerary?

Yes, you can do this through your local Singapore Airlines office. You can locate your local office from the Contact Us page of this website.

How do I change or cancel the part of my itinerary that is on a non-Singapore Airlines flight?

Please contact your local Singapore Airlines office. If the time is less than 24 hours before flight departure for the non-Singapore Airlines flight, please contact the local office of the other airline to expedite your change.