Contact Us

FOR PPS CLUB MEMBERS

FOR KRISFLYER MEMBERS

THE SERVICE CENTRE IN SINGAPORE AT ION ORCHARD

Wherever you are in the world, our PPS Club Co-ordinators are on hand to assist. To receive help or answers to any questions you may have, please call the most convenient number for the city you are in.

As a PPS Club member, you are invited to login at My Account and download the list of PPS Club service numbers around the world.

There are many ways in which you can contact us on KrisFlyer matters :

email (just click on "Feedback and Enquiry" here; it can also be found at the bottom of any of our webpages)
phone, fax, mail (please see information below)

BY PHONE

At KrisFlyer Membership Services, our customer service representatives are pleased to assist you with whatever you need, all day, everyday.

They are fluent in ten languages – English, Bahasa Melayu, Bahasa Indonesia, Mandarin, Cantonese, Japanese, Korean, Thai, French and German.


If you are in:	Call:
Singapore	6789 8188
USA and Canada	213 404 0301
Australia	02 9350 0203
Hong Kong	(65) 6789 8188
New Zealand	0800 750 760
Europe (including United Kingdom)	44 207 531 2041
Other countries	(65) 6789 8111

Automated Phone System
When you call KrisFlyer Membership Services, our Automated Phone System enables you to access the information you need. Simply have your KrisFlyer membership number and PIN ready, and follow the guidelines provided on the phone.

BY FAX

You may also contact us by fax at (65) 6789 8777

BY POST

Please mail all KrisFlyer correspondence to:

KrisFlyer Membership Services
PO Box 177
Singapore Post Centre Post Office
Singapore 914006

Enjoy a seamless service experience with the Singapore Airlines Service Centre and PPS Club Service Centre integrated under one roof at :

Singapore Airlines Service Centre
2 Orchard Turn #04-05 ION Orchard
(above Orchard MRT station Singapore 238801)

Monday - Saturday 8.30am - 6.00pm
Sunday 9.30am - 5.00pm

OTHER FEEDBACK

If you have feedback on the KrisFlyer programme and services, you may write to the Vice President of Loyalty Marketing at this fax number :
(65) 6241 2002