Frequently Asked Questions (FAQs)

JOINING KRISFLYER

(who can become a member, permanent membership card, account expiry)

EARNING KRISFLYER MILES

(booking class exclusions, award tickets, child fare, credit cards)

REDEEMING KRISFLYER MILES

(family travel, age limit, managing redemption bookings, changing online redemptions, credit cards, purchase of miles online for upgrades)

KRISFLYER REDEMPTION AWARDS FROM 29 SEP 2008

(New award types, reduction in miles for one-way trips, redemption enhancements)

KRISFLYER MEMBERSHIP AND SERVICES

(Redemption nominees, combining miles, crediting of KrisFlyer miles, redeposit of KrisFlyer miles, receiving Elite membership cards, lost cards, Elite membership card expiry)

ABOUT THE PPS CLUB

(Crediting of PPS Value, lounge usage, PPS Club membership renewal, Reserve Value, card expiry date)

MANAGING YOUR ACCOUNT ONLINE

(PIN, online security Q&A, your email address, logging in, subscribing for e-statements & e-newsletters)