About PPS Club Membership

Will the Value reflected in my account correspond to the amount I have paid for my ticket(s)?

Why are the various taxes, fees and surcharges not included in the PPS Value credited to me?

How do I handle retroactive mileage claims for missing PPS Value credits?

How will the PPS Value be credited for flights with interline sectors?

Will PPS Value be credited for codeshare flights?

I have indicated my seat preference in the Seat Preference Form; why is it that I do not get my seat preference on some of my flights?

Reserve Value - an exclusive privilege for Solitaire PPS Club members

What will happen if my Solitaire PPS Club membership is not renewed?

What will happen if my PPS Club membership is not renewed?

I have accumulated more than SGD 25,000 PPS Value before my Membership expiry date. Can I renew my membership early?

Why is the expiry date on my membership card different from my membership expiry date when I check my account online?

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The PPS Value will be derived from the revenue earned by Singapore Airlines and SilkAir from your ticket(s) for travel on First and Business Class on both airlines. The value that will be credited to your account does not include various taxes, fees and surcharges.

For the majority of tickets, the amount that will be credited is reflected in the fare box* on the ticket, as shown in the example below. If your tickets are purchased outside of Singapore, your value credit will based on the amount paid in the local currency, converted to Singapore dollars, using the International Air Transport Association’s monthly rate.

The rate used will be based on IATA’s exchange rate at the month of ticketing.

Due to regulatory requirements or local market practices in some countries, notably in Asia Pacific and Europe, the amount shown in the ticket fare box is not reflective of the actual amount paid or does not reflect any fare value at all.

For tickets purchased in these countries, the PPS Value credited to members will be a fair value approximating the actual amount paid for the tickets. Please click here to view the list of countries where the exceptions would apply.

The various fees and taxes are normally collected on behalf of government agencies and are not included in the revenue earned by Singapore Airlines. These fees and taxes are therefore not included in the PPS Value credited to members.

Fuel surcharge was also not taken into consideration in determining the PPS Value for membership qualification and renewal criteria. The main consideration in excluding fuel surcharge from the PPS Value credit is because fuel surcharge is dependent on market conditions and is expected to fluctuate. By excluding this variable component, the PPS Value criteria for qualification and renewal can then be set at a fixed value.

The process on claims for missing PPS Value credits remains the same as the retroactive mileage claim procedure today. Retro-claims can be submitted at www.krisflyer.com when you login to ‘My Account’ with your membership number and PIN and click on ‘Statements’ followed by ‘Retroactive Mileage Claim’.

The PPS Value will only be credited for flights on the Singapore Airlines/SilkAir segments. For instance, for a Singapore-Frankfurt-Munich flight, the PPS Value will only be credited for the Singapore-Frankfurt sector, as that is the flight segment operated by Singapore Airlines.

When you travel on a codeshare flight (in First or Business Class), you will accrue PPS Value only if the codeshare flight is operated by Singapore Airlines or SilkAir (that is, the flight is on a Singapore Airlines or SilkAir aircraft) and has a KrisFlyer partner airline’s flight number.

The seat preference submitted is stored in our members’ data records for convenience, so members do not need to repeat their preference for every booking. If a member’s preferred seat is available at the time of flight booking, the seat will be allocated to the member.

However, this information serves purely as an indication of seat preference only, and is not a guarantee that the seat will be allocated for all flights.

Please click here for more information and FAQs on Reserve Value.

If the Reserve Value you may have, together with the PPS Value you accrued at the end of your current membership year are less than S$25,000, your Solitaire PPS Club membership will not be renewed at the end of your current membership year. At that time, you will qualify for PPS Club membership instead for a year. You will re-qualify for Solitaire PPS Club membership once your PPS Value is S$25,000 is achieved anytime during the 12 months of your PPS Club membership.

If your PPS Club membership is not renewed at the end of your current membership year, you will qualify for either KrisFlyer Elite Gold or Elite Silver membership, depending on the KrisFlyer Eilite tier that you currently have.
Your cumulative PPS Value, which is only used to track towards Solitaire PPS Club membership, will have no application when you are not a PPS Club member.

A cumulative PPS Value of S$250,000 within five consecutive years of PPS Club membership will then be required to re-qualify for Solitaire PPS Club membership.

The mechanism for renewal has not changed.
The renewal criteria for PPS Club membership is a PPS Value of at least S$25,000 within the membership year. Membership will only be renewed at the end of the membership year. Also, the PPS Value that is in excess of S$25,000 does not count towards membership renewal in the next membership year*, except for Solitaire PPS Club members.

Please refer to Reserve Value for Solitaire PPS Club members above.

A PPS Club membership period is for 12 months and that is reflected in your account statement.
The expiry date on your membership card is 1 month after the end of your membership period so that you will not be inconvenienced by holding an expired card before a new one is received. You will continue to enjoy the privileges of PPS Club membership for 1 month after the end of your current membership period/year.