The changed business landscape has made it necessary for SIA and Delta Air Lines to re-align our respective frequent flyer programmes.

2)  Now that I cannot earn and redeem miles on Delta Air Lines, how will my membership benefits be affected?

Your benefits as a KrisFlyer member will not be affected. And as Singapore Airlines is a member of the Star Alliance, you will continue to enjoy many travel options in the Star Alliance network to the United States of America.

Currently, there are 26 airlines in the Star Alliance, as follows:
Adria Airways, Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Blue1, bmi, Brussels Airlines, Croatia Airlines, EgyptAir, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, South African Airways, Spanair, SWISS International Airlines, TAP Portugal, Thai Airways, Turkish Airlines, Shanghai Airlines, Continental Airlines, United Airlines, US Airways and Singapore Airlines.

For more information on the Star Alliance, please visit staralliance.com

Miles are earned based on date of flight.   And as long as your flight on Delta Air Lines departs no later than 15 May 2010 (local time), you will earn KrisFlyer miles for a mileage-accruable flight. .

2)      I have a return ticket on Delta Air Lines and the first leg of the journey is on 14 May 2010, with the return leg on 16 May 2010. Will I earn miles for both legs of the journey?

Only the flight on 14 May 2010 will earn miles. The flight on 16 May 2010 will not earn miles as it is after the expiration of the frequent flyer partnership on 15 May 2010.

3)    What can I do if the KrisFlyer miles for my flight before 15 May 2010 are still not credited after 15 May 2010?

If the miles still have not been credited 8 weeks after your flight, you can still submit a retroactive mileage claim after 15 May 2010.  The claim has to be submitted within 6 months from the Delta Air Lines flight taken.

To submit a retroactive mileage claim, please download the Retroactive Mileage Claim form and fax the completed form to the number provided on the form.

Yes, your award ticket is valid. Award tickets that are issued on/before 15 May 2010 (Singapore time, 23:59hrs) remain valid for one (1) year from issuance date. Please do note that award travel (i.e. all sectors of your itinerary) must be completed by 14 May 2011.

2)      I have redeemed my miles for an award flight on Delta Air Lines on 25 September 2010. Can I make changes to the booking after 15 May 2010?

Changes cannot be made to your award travel on Delta Air Lines after 15 May 2010 (Singapore time, 23:59hrs). You can however, re-book your award travel on another partner airline. The change will be subject to prevailing service fees.

3)      I have an award travel booked on Delta Air Lines for travel after 15 May 2010. What happens to the KrisFlyer miles I redeemed for that flight if I cancel it after 15 May 2010?

The current conditions for cancellation will apply. For more information on cancellation of award tickets, please click here.
Click here for information on fees that may be applicable.