• Enquiries and bookings of mileage tickets/upgrades have to be requested at the relevant Frequent Flyer Programme and NOT by the operating airline. (e.g. Miles & More Member wants to get a mileage ticket on Singapore Airlines => please contact Miles & More for information and booking. Do not contact Singapore Airlines, since we neither have access to the Miles & More conditions and database, nor to the availability for mileage tickets.)
  
• To avoid retroactively mileage claim and to allow a smooth crediting of miles, as well as providing the status related services (e.g. priority reservations waitlist), it is important to insert the frequent flyer number of the passenger into the PNR at time of reservations. The presentation of the frequent flyer card at time of check-in, is not sufficient.
  
• Enrol in KrisFlyer here

• Singapore Airlines (SQ): V, Q, G, N or T
• SilkAir (MI): V, Q, G, N, T, W or L

Click below for more details on earning miles on:

• Singapore Airlines (SQ) and SilkAir (MI)
• Other Airlines

• KrisFlyer Benefits and Status
• PPS Club Privileges and Status

For Benefits and Status on StarAlliance Carrier, click here.

Economy Class tickets purchased on Singapore Airlines must be booked in S, Y, B or E booking classes to be eligible for the KrisFlyer upgrade redemption award.

• It is important to indicate the correct prefix for the frequent flyer number, otherwise the entry will be rejected by the airline system.
  Scenario 1: Passenger is member of Miles & More and travelling on Singapore Airlines (SQ)
  Correct: LH999999999999999
  Wrong: SQ999999999999999
  Scenario 2: Passenger is member of KrisFlyer and travelling on Swiss (LX)
  Correct: SQ8888888888
  Wrong: LX88888888
  
• Segments, operated by SilkAir (MI), are not eligible for mileage accrual on StarAlliance Partner Programmes. Please indicate the Frequent Flyer Number segment related.

Example: Passenger 1 is a KrisFlyer Member

Galileo: M.P1/SQ8888888888
Amadeus: SRFQTVSQHK/-SQ8888888888/P1
Sabre: FFSQ8888888888-1.1
Worldspan: 3SSRFQTVSQHK/SQ88888888-1.1

Telefon: +44 207 531 2041
Telefax: +65 6789 87777
Email: please use the feedback form here

Opening hours: daily 24 hours.

Please note: basic language is english. german or french is provided only during Singapore local office hours.

KrisFlyer Membership Services
Locked Bag Service No. 7
Tampines Central Post Office
Singapore 915286
Republic of Singapore

Miles & More (for Switzerland)
Telefon: 0900 85 0000 (CHF0.86/Min.)
Web: www.miles-and-more.ch