• SSH - Singapore Stopover Holiday (Hotel + Transfers + Attractions)
• BSSH - Basic Singapore Stopover Holiday (Hotel + Transfers only)

SSH/BSSH programme is handled by "Tradewinds Tours & Travel" ("Tradewinds"), a subsidiary of Singapore Airlines

1b. Eligibility rules applicable to SSH only
- Other than the country of origin, travel has to be routed to another point beyond Singapore within a single PNR. SSH will not be processed for conjunction flight bookings.

The system checks for SSH & BSSH eligibility rules. If business rules fail and there are format errors, you will receive error response messages.

2. Cut-off for SSH/BSSH booking
Bookings can be made up to 72hours before passenger check-in at the hotel.

3. Hotel & Number Codes
Hotel names MUST be spelt in accordance with list shown below. The system will reject the booking in the event of a typo-error for hotel name. Even the space in between names is checked. For e.g. "Furama River Front" (there must be space between the words). To overcome the problem of mis-spelt names and the limitations of character space, we suggest hotel names be replaced by hotel number codes (refer table below). For e.g. "XS1402"

4. Booking entries
4.1 for Galileo/Apollo
0 TUR SQ NN1 SIN ddmmm-ddmmm/Tourcode-RoomType-HotelCode/opt Free format
Example:
0TUR SQ NN1 SIN 12APR-14APR/SSH-SGLB-Allson/SMKG RM
or
0TUR SQ NN1 SIN 12APR-14APR/BSSH-TWNB-XS1302/HIGH FLR

4.2 for Amadeus
SSTUR SQ NN1 SIN ddmmm-ddmmm/Tourcode-RoomType-HotelCode/opt Free format
Example:
SSTUR SQ NN1 SIN 12APR-14APR/SSH-SGLB-Allson/SMKG RM
or
SSTUR SQ NN1 SIN 12APR-14APR/BSSH-TWNB-XS1302/HIGH FLR

4.3 for Sabre/Abacus/Infini
0HTL SQ NN1 SIN IN ddmmm-OUT ddmmm/Tourcode-RoomType-HotelCode/opt Free format
Example:
0HTL SQ NN1 SIN IN 12APR-OUT 14APR/SSH-SGLB-Allson/SMKG RM
or
0HTL SQ NN1 SIN  IN 12APR-OUT 14APR/BSSH-TWNB-XS1302/HIGH FLR

4.4 for Worldspan
0HTL SQ NN1 SIN ddmmm-ddmmm/Tourcode-RoomType-HotelCode/opt Free format
Example:
0HTL SQ NN1 SIN 12APR-14APR/SSH-SGLB-Allson/SMKG RM
or
0HTL SQ NN1 SIN  12APR-14APR/BSSH-TWNB-XS1302/HIGH FLR

6. Prepaid items
Prepaid and requets items are to be entered in the free text field of the hotel segment. Please refer to the suggested short terms above.
6.1 Booking of Private Transfers
Please indicate PTE TRF in the opt free format field
Note: Combi (maximum seat capacity is 4 persons) is arranged for private vehicle transfers. Please do not commit private car.
6.2 Booking  of Wheechair Transfer and Handicap Room
Handicap rooms and wheelchair transfers are purely on request due to the limitation. Such request bookings CANNOT be processed through the respective GDS systems. Please contact our Operator "Tradewinds" directly via email, indicating SQ PNR reference, name of hotel and in/out date.
email: tradewinds_ssh (at) singaporeair.com.sg
For passengers with wheelchair (either motorised or non-motorised), it is strongly recommended to arrange private transfers with ramp or without ramp access as seat-in-coach transfer is not convenient.
6.3 Prepaid early checkin
Guaranteed early check-in requires a booking of one night prior to arrival. For eg book from 10Apr for early checin on 11Apr 0700hrs.
Please indicate PREPAID EARLY C/I in the free format field.
6.4 Prepaid late checkout
Additional charges are applicable for late checkout till 6pm or till departure.
Example of booking for pre-paid late checkout till 6pm, please indicate PREPAID LATE C/O TILL 6PM in the free format field.
6.5 Special room requests
Room related requests like non-smoking, high/low floor, interconnecting room are strictly on request basis subject to hotel's availability upon checkin. Example of smoking room request, please indicate RQ SMKG RM in the opt free format field.

7. Triple room bookings - hotel not available
Please take note that triple-share rooms are NOT available at Hotel Re! @ Pearl's Hill, Ibis, Gallery Hotel, Link Hotel, Grand Plaza Park City Hall, Park Hotel @ Clarke Quay, Rendezvous Hotel Singapore, Shangri-la Singapore.

8. Child bookings
Please do not book as triple-sharing for child as this will affect hotel billing. The correct entries for child bookings are as follows:
- For 2 Adults 1 Child (2A1C), please indicate PLUS 1CXB in the opt free format field
- For 2 Adults 2 Children (2A2C), please indicate PLUS 1CXB 1CNB in the opt free format field
8.1 Hotels not applicable for 2A1C and 2A2C
Please do not book TWNB PLUS 1CXB in hotels which do not offer triple-share-rooms. Refer to paragraph 7 above.

9. Expiry of Ticketing Time Limit (TTL) / Divide PNR
In a situation when ticketing time limit has expired, any previously confirmed reservation MUST be rebooked in the new PNR. When dividing PNR, please do indicate the "TCP with J12345 (PNR)" in the free text field of the hotel segment, else the information will not be captured in the hotel rooming list and the TCP passenger will encounter problem upon checkin.

10. Multiple hotel segments within the same PNR
If one of the hotel segment fails the SSH/BSSH eligibility rule, the system will process the hotel segment which satisfy the business rule and reject the one that fails.

12. vMPD issuance
12.1 vMPD (BSP-link) / vMCO (CRS)
Please note, that Agents based in Switzerland/Liechtenstein are required to issue a vMPD (BSP-link).  Most of the Touroperators/Ticketbrokers are eligible to issue vMPD. vMCO (CRS) will not be accepted.
12.2 Indication of vMPD number in OSI facts field
All passengers MUST be issued with the vMPD before arrival into Singapore. Additionally, the vMPD number MUST be indicated in the OSI facts field of the PNR. Please also do enter the amount.
Example:
- Amadeus: OS SQ VCHR SSH 618111122333 (space required between "SQ", "VCHR" and "SSH").
- Galileo: SI.SQ*VCHR SSH 618111122333
- Sabre: 3OSI SQ VCHR SSH 618111122333
- Worldspan: 3OSI SQ VCHR SSH 618111122333
Note: only keywords "MPD", "MCO" or "VCHR" are accepted.

13. Frequently encountered booking problems/format errors
Please make sure to enter the correct formats:
Date: wrong entry 6APR / 06APR07 - correct entry 06APR
Room type: wrong entry SGL / TWN / TRP - correct entry SGLB / TWNB / TRPB
Hotel name: see paragraph 3. above and table below

14. Synchronisation / Direct Access retrieval
There are instances where the status of the hotel segments in SQ system and CRS are not in synchronisation. You can use the direct access PNR retrieval function to check the booking status:
Galileo:
Entry Step 1: @@SQ/VIEWPNR (To toggle from Galileo system to SQ system)
Entry Step 2: *J12345 (To display SQ Vendor Locator in SQ system)
Entry Step 3: @@1G (To exit SQ system and auto toggle back to Galileo)

Amadeus:
Entry: 1SQRTJ12345

Sabre/Abacus:
Entry: @QSQ/*J12345

Worldspan:
Entry: @SQ@*J12345

15. SSH/BSSH Rooms availability status report provided by "Tradewinds"
You can subscribe to the daily SSH/BSSH availability report by sending an email with your name and email address to tradewinds_ssh (at) singaporeair.com.sg

16. "Tradewinds" contact & operating hours
Travel Agents can approach "Tradewinds" directly for any urgent assistance or enquiries. The contacts are as follows:
Reservation Hotline: +65 65067733
Emergency Hotline: +65 96378596 (after operating hours)
Fax: +65 64900533
Email: tradewinds_ssh (at) singaporeair.com.sg
Telex: SINTEMI / printer THDQ41
Operating hours: 08h00-19h30 (Mo-Fr) / 08h00-17h00 (Sat & Public Holidays)

All data subject to change without prior notice.