• Departure within one month - please send your PNR to zrh_waitlist@singaporeair.com.sg , but earliest 2 days after reservations has been made.
• Departure more than one month ahead - please send your PNR earliest 1 month before departure to zrh_waitlist@singaporeair.com.sg. please allow at least 5 working days for review.
  
• Once segments will confirm from waitlist, the PNR will appear on your queue.
• Please note, that individual comments on waitlisted segments can not be provided.
• Investigation in waitlisted segments for redemption/mileage tickets will not be entertained.
• Avoid excessive waitlists for the same passenger or for the same flight.
• Ticketing Time Limit applies at all time, regardless if flight segments are waitlisted or confirmed.
• Downselling is not allowed, therefore requests in investigation of waitlisted segments in lower booking class, than the confirmed segments will not be entertained.

Guaranteed seat in Economy Class for PPS- and Solitaire-Members, holding a waitlisted segment in Business or First Class.

1. Make sure, the KrisFlyer number is correctly indicated in the PNR.
2. Book the same flight in Economy Class, similar to the waitlisted flight in Business or First Class
3. End transaction.
4. You should get the confirmation in Economy Class immediately.

TIP: Always indicate the frequent flyer number of your passenger in the PNR. PPS-/Solitaire-/StarAlliance Gold- and StarAlliance Silver-Members will automatically be set on priority waitlist.