• Unaccompanied children below 16 years of age
• Frequent Flyer Programme (FFP) and KrisFlyer passengers on redemption travel
• Passengers travelling on rebated discounted industry travel and or free air tickets.

2. The usual hotel check-in time varies between 12 noon or 3pm for some hotels and the usual check-out time is before 12 noon.  The SSH package prices do not guarantee early check-in or late check-out.  If passenger’s arrival is in the early hours of the morning, they should be advised to book the room to cover the night prior to arrival so that they are able to check in immediately on arrival at the hotel.

3. A maximum of 3 adults are permitted to share a room. Each one pays the twin-sharing price. ( Hotel Re! @ Pearl's Hill, Link Hotel, The Gallery, Grand Park City Hotel, Park Hotel @ Clarke Quay, Rendezvous, Shangri-la Hotel, Amara Sanctuary do not offer triple rooms)

4. For child booking :
- The child shares a twin room with an adult and pays the adult twin-sharing price.
- 2 children occupying a twin room. Each child pays the adult twin-sharing price.
- 2 children share a twin room with an adult. The first child pays adult twin-sharing price while the second gets a 50% discount with a roll-away bed provided.
- The child shares a twin room with 2 adults and pays a 50% discount on the adult twin-sharing rate with a roll-away bed provided.
- 2 children share a twin room with 2 adults and both children get a 50% discount on the adult twin-sharing rate. Only 1 roll-away bed provided for the first child and second child will share existing bedding.

5. Bookings for handicapped and MEDA cases should be on request basis.
- A handicapped passenger with wheelchair (either motorised or non-motorised) cannot be transported by
our usual coach/kombi or car due to its bulkiness.
- This has to be transported separately by vehicles with wheelchair ramp at a surcharge of US$56 per vehicle (return trip). 
- Request for such vehicles MUST be made in advance.

2. Once EMCO has been issued, please contact local Singapore Airlines Office for any changes.

3. All applications for the refund must be made within 3 months of cancellation from the SSH dates. Refund Administration Fee may apply.