SIA Mobile FAQ

Important information for Australia and New Zealand-Bound travellers

What is SIA Mobile Check-in?

SIA Mobile check-in allows you to check-in using your mobile phone anytime and anywhere, if you have a confirmed booking and valid ticket with Singapore Airlines. SIA Mobile Check-in is available for all booking and ticket types.

What is the difference between Mobile Check-in and SMS Check-in?

Mobile check-in is available to all Singapore Airlines passengers who have confirmed and valid bookings, unlike SMS check-in which is only available to KrisFlyer members who have opted for the service.
Passengers can also select their seats using Mobile Check-in but not when using SMS Check-in.

When is SIA Mobile check-in available?

SIA Mobile Check-in is available between 2 and 48 hours prior to flight departure.

Who can use SIA Mobile check-in?

SIA Mobile check-in is available for all Singapore Airlines passengers, except:

Minors (aged 17 and below) travelling alone or accompanied by another minor.
Minors (aged 17 and below) accompanied by passengers above the age of 17 who holds a separate booking.
Passengers who have requested for special and/or medical assistance.
Passengers who have a preceding flight on the same booking that is not operated by Singapore Airlines.
Passengers travelling in a group of 10 or more in the same booking.

Can I select my seat using SIA Mobile check-in?

Yes.

Can I cancel my check-in using SIA Mobile check-in?

Check-in cancellation is currently not supported on SIA Mobile check-in. You may cancel your check-in using our Internet Check-In service.

Is SIA Mobile check-in available for all Singapore Airlines flights?

SIA Mobile Check-In is available on all sectors of Singapore Airlines flights.

I am using a non-Singapore registered phone number, would I be able to access SIA Mobile Services?

Yes, you will be able to access SIA Mobile services in the country of residence as well as overseas. Please note that roaming access should be enabled, and roaming data charges imposed by your mobile service provider will apply.

What is the 2D barcode displayed on the mobile phone used for?

The 2D barcode is used for quick retrieval of your passport details at the check-in counter. However we are still working to optimise the barcode to be readable at the check-in counters.

Do I still need to go to the check-in counters?

Yes. You are required to proceed to the check-in counters at the airport to collect your boarding pass and to have your travel documents verified.

Where do I go when I arrive at the airport?

You may proceed to the Internet check-in or the Fast Bag Drop counters.

Am I able to use SIA Mobile check-in for connecting flights operated by other airlines?

Yes, it is possible to check-in for connecting flights operated by selected airlines, provided there is a preceding Singapore Airlines flight and a through check-in arrangement between Singapore Airlines and the airline you are connecting to.

Which airline does Singapore Airlines have through check-in agreements with?

Singapore Airlines has through check-in agreements with the following airlines. You will be able to check-in for your connecting flights on the following airlines if it is preceded by a Singapore Airlines flight.

(AA)アメリカン航空	(JZ)スカイウェイズ	(NZ)ニュージーランド航空	(VO)チロリアン航空
(AC)エア・カナダ	(KA)ドラゴン航空	(OA)オリンピック航空	(VS)ヴァージン・アトランティック航空
(AI)エアインディア	(KD)AVIA	(OS)オーストリア航空	(WA)KLM Cityhopper
(BA)ブリティッシュ・エアウェイズ	(KL)KLM オランダ航空	(OU)クロアチア航空	(WF)Wideroes Fly
(BD)ブリティッシュ・ミッドランド航空	(KM)マルタ航空	(OZ)アシアナ航空	(ZL)Regional Express
(BI)ロイヤルブルネイ航空	(KU)クウェート航空	(PR)フィリピン航空
(CA)エアーチャイナ	(LH)ルフトハンザ	(QF)カンタス航空
(CO)コンチネンタル航空	(LO)LOTポーランド航空	(QI)Cimber Air
(DL)デルタ航空	(LX)スイス・インターナショナル航空	(SK)スカンジナビア航空
(EI)エアリンガス	(LY)EI AI	(TG)タイ航空
(EK)エミレーツ	(MI)シルクエアー	(TK)トルコ航空
(FI)アイスランド航空	(MS)エジプト航空	(TP)TAPポルトガル航空
(FM)上海航空	(MX)メキシカーナ航空	(UA)ユナイテッド航空
(JK)スパンエアー	(NG)ラウダ航空	(US)US エアウェイズ
	(NH)ANA	(VN)ベトナム航空

How many flights will I be able to check-in on SIA Mobile?

You can choose to check-in on any flight in your booking that is open for check-in. Should you have connecting flights on Singapore Airlines, we highly recommend that you check-in 48 hours prior to the departure of your connecting flight.

It is within 48 hours to flight departure. Why am I unable to check in?

Due to operational reasons, your flight may be open for check-in at a later time. Please try again later or check-in at the airport.

Why do I need to provide my given and family names?

We use your name together with the ticket number or booking reference to locate your booking in our system.

Can I check-in more than one passenger at a time?

No. You can only check-in one passenger at a time when you use SIA Mobile check-in.

Why am I unable to check in?

The following are some likely reasons:

You do not have a confirmed booking. Kindly verify that you have confirmed your booking.
No ticket has been issued for your booking. Kindly verify that your ticket has been
issued.
In your reservation, you may have requested to travel as an unaccompanied minor or a young person travelling alone, or you have indicated certain medical needs. Due to the special servicing you require, please proceed directly to the airport to complete your check-in procedures.
SIA Mobile check-in is limited to travelling parties with a maximum size of 9. If you are in a party of 10 or more passengers, please proceed directly to the airport to check-in.
You may have entered incorrect travel details (Given name, family name, booking reference, ticket number).
Our system may be unavailable due to scheduled maintenance.

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Is my mobile phone compatible for SIA Mobile?

SIA Mobile works with most Java-enabled (J2ME) mobile phones. Please refer to the list of supported handset models.

How to set up GPRS on my mobile phone?

To activate GPRS services on your handset, please check with your respective mobile handset service provider for more set-up details.

For M1 subscribers: (Singapore market only)

To set-up GPRS using SMS Push, SMS to 109. For example, a Nokia 6280 user will send "6280" to 109.
The Access Point to use is Sunsurf.
Contact M1 at 1627, if you encounter any issues with the GPRS settings.

For Singtel subscribers: (Singapore market only)

Singtel GPRS is usually set-up in your mobile phone. · Make a service call: *43327.
The Access Point to use is IDEAS Internet.
Contact Singtel at 1626, or 1800-i-1-IDEAS (1800-4-1-43327), if you encounter any issues with the GPRS settings.

For Starhub subscribers: (Singapore market only)

Starhub GPRS is usually set-up in your mobile phone.
To set-up GPRS using SMS Push, SMS S to 2000. For example, a Nokia 6280 user will send "S N6280" to 2000.
The Access Point to use is Gee! 3G GPRS or Prepaid Gee!GPRS. · Contact Starhub at 1633, if you encounter any issues with the GPRS settings.

How to use SIA Mobile?

Enable GPRS connection on your handset.
Type m.singaporeair.com on your mobile's web browser.
Select the option to download the application or access the service directly through the Internet.

Why do I need to pay to use SIA Mobile?

Prevailing GPRS data charges apply and as data charges vary across service providers and service plans, customers are advised to check the details with their own service providers. Estimated data size of the SIA Mobile software is 200KB.

I am using a non-Singapore registered phone number, would I be able to access SIA Mobile Services while I am in Singapore?

Yes, you will be able to access SIA Mobile services in Singapore. Please note that roaming access should be enabled, and roaming data charges imposed by your mobile service provider will apply.

Can I use roaming services on my Singapore-registered SIM card to access SIA Mobile when I am not in Singapore?

You will be able to access SIA Mobile when you are overseas using your Singapore registered phone number. Roaming charges apply.

Who can I contact if I need further assistance?

You may contact us at the following telephone lines:
SQ Reservations Office: +65 6223-8888
KrisFlyer Membership Services: +65 6789 8188
OR
Singapore Airlines Service Centre at ION
2 Orchard Turn
#04-05 ION Orchard
Singapore 238801
(above Orchard MRT station)

Opening Hours:
Monday - Saturday from 0830 hours to 1800 hours
Sunday from 0930 hours to 1700 hours

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Visitors who are not citizens of and travelling to Australia and New Zealand need to ensure that they obtain a visa to travel to and stay in Australia and New Zealand. Passengers who have not obtained the valid visa, will not be allowed to use the SIA Mobile check-in service.

1) For Australia-Bound Travellers

Australian immigration law requires all visitors who are not Australian citizens to have authority, in the form of a visa, to travel to and stay in Australia.

Under Australia's Advance Passenger Processing (APP) system, visa information is obtained from all intending overseas travellers (except New Zealand citizens) and is available at airports before passengers arrive.

For more information, please visit the following websites:

Australian Government's Department of Immigration and Multicultural and Indigenous Affairs
Australian Government's Electronic Travel Authority System

For successful Australia Advance Passenger Processing clearance, please make sure:

1. The name that you used when making a booking corresponds with your name in your passport
2. You have a valid electronic visa from the Australian Government's Department of Immigration and Multicultural and Indigenous Affairs

2) For New Zealand-Bound Travellers

New Zealand has implemented a new system, Advance Passenger Screening, designed to enhance the security of New Zealand's borders.

If any of the following occur you may be denied boarding for your flight to New Zealand:

You do not have an appropriate visa to enter New Zealand
Your visa has expired
Your visa has not been transferred to your current/new passport or the passport being used to enter New Zealand

For more information, please visit the New Zealand Immigration Service website. For successful New Zealand Advance Passenger Processing clearance, please make sure:

1. The name that you used when making a booking corresponds with your name in your passport
2. You have a valid visa from the New Zealand Immigration Service

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