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China
 
For general feedback:
cn_feedback@singaporeair.com.sg
Feedback handling hours: 9:00 - 17:00 (Mon-Fri)
Please note feedback and enquiries sent on weekends and public holidays are not processed till normal handling hours.

For KrisFlyer services:
feedback@krisflyer.com.sg

For Silkair services:
SilkAir_CustomerRelation@singaporeair.com.sg
 
   Beijing  
City Office
Address 8th Floor China World Tower 2
1 Jian Guo Men Wai Avenue
Beijing 100004
China 
Phone +86 10 65052233 (Reservations & Ticketing)
Fax +86 10 65051178 (Reservations & Ticketing) 
Operating Hours

Reservation:
Monday to Friday - 0900 hours to 1730 hours
Saturday - 0900 hours to 1200 hours
Ticketing:
Monday to Friday - 0900 hours to 1700 hours

Sundays and public holidays - Closed

Airport
Address

Room C5S052, Terminal 3C, 3rd Floor, Beijing Capital International Airport, 100621 China

Phone +86 10 64532556/57/58
Fax +86 10 64532561
Operating Hours 0930 hours to 1230 hours
1430 hours to 2030 hours
SIA Airport Baggage - BJS
Address BGS International Baggage Inquiries, Level 2 Arrival Hall, Room C4S130, Passenger Terminal Building 3, Beijing Capital International Airport, Beijing 100621
Phone +86 10 64558028
Fax +86 10 64558026
Operating Hours Daily 0600 hours to midnight
Internet Helpline
Phone +86 10 65052233
Operating Hours

Monday to Friday - 0900 hours to 1730 hours
Saturday - 0900 hours to 1200 hours

 
   Guangzhou  
City Office
Address Room 2701-04, Metro Plaza, No.183-187, Tian He Bei Road, Guangzhou 510620, P.R.C
Phone +86 20 87556300 (Reservations & Ticketing) 
Fax +86 20 87555518 (Reservations & Ticketing)
Operating Hours

Reservation:
Monday to Friday - 0900 hours to 1730 hours
Ticketing:
Monday to Friday - 0900 hours to 1700 hours

Weekends and public holidays - Closed

Airport
Address Singapore Airlines, Rm C3179, Main Terminal Lobby, Level 1, Guangzhou Baiyun International Airport, Guangzhou, 510405, China
Phone +86-20-36067588
Fax +86-20-36062261
Operating Hours 0900-1730 (Daily)
(During flight operation hours, please proceed to SQ check in counters at Island H)
SIA Baggage Office - CAN
Address Level1, International Arrival Hall, Passenger Terminal, Guangzhou Baiyun International Airport, Guangzhou
Phone +86 20 86122913 
Fax +86 20 36068106
Operating Hours Daily 0830 hours to 2230 hours
   Nanjing  
City Office
Address Room 1761 World Trade Center
No. 2 Hanzhong Road
Nanjing Jiangsu Provice
China 
Phone +86 25 84719933
Fax +86 25 84713232
Operating Hours

Ticketing:
Monday to Friday - 0900 hours to 1700 hours
Weekends and Public Holidays - Closed

Airport
Address Room 413, 4th Floor, Passenger Terminal
Nanjing Lukou International Airport
Nanjing Jiangsu Provice
China
Phone +86 25 52480808
Fax +86 25 52480909
Operating Hours Tuesday & Friday - 1600 hours to 0100 hours
Monday & Thursday - 0900 hours to 1700 hours
Wednesday & Saturday - 1400 hours to 1730 hours
SIA Baggage office- Nanjing 
Address Luggage services, Floor 1. Arrival Hall, Passenger Terminal Building, Nanjing Lukou International  Airport
Phone +86 25 52480476
Fax +86 25 52480464
Operating Hours Tuesday - 2130 hours to 2330 hours
Friday - 2130 hours to 2330 hours
   Shanghai
City Office
Address Rm 1106-1110 
Plaza 66 Tower 1
No.1266 Nanjing Xilu
Shanghai 200040
China
Phone +86-21-62887999 (Reservations & Ticketing)
Fax +86-21-62887667 (Reservations & Ticketing)
Operating Hours

Reservation:
Monday to Friday - 0900 hours to 1730 hours
Saturday - 0900 hours to 1200 hours
Ticketing:
Monday to Friday - 0900 hours to 1700 hours

Sundays and public holidays - Closed

Airport Office
Address Room 2-B7-504, Terminal 2
Shanghai Pudong International Airport
Shanghai 201202
China
Phone +86 21 68339991/92/93/94
Fax +86 21 68339995
Operating Hours Daily 0600 hours to 0030 hours
SIA Airport Baggage - SHA
Address

Room M33, Arrival Hall, Terminal 2
Shanghai Pudong International Airport
Shanghai 201202
China

Phone +86 21 68339150
Fax +86 21 68339151
Operating Hours Daily 0900 hours to 2200 hours
 
 
Internet Helpline
Phone +86-21-62887999
Operating Hours Monday to Friday - 0900 hours to 1730 hours
Saturday - 0900 hours to 1200 hours