AGREEMENT BETWEEN CUSTOMER AND SINGAPORE AIRLINES LIMITED

1. FORMATION OF AGREEMENT

1.1 The Singaporeair.com Online booking facility ("the booking facility") is owned and operated by Singapore Airlines Limited ("SIA"). When you use the booking facility to make a reservation, you signify your agreement to these Conditions of Use and other applicable terms, conditions, and notices, including but not limited to the Conditions of Use of WebSite. If this is not your intention and you disagree with any part of these Conditions of Use or such other applicable terms and conditions, DO NOT USE the booking facility. You should obtain a print-out of these Conditions of Use for your records.

1.2 The information contained in the booking facility may change without notice. SIA does not warrant nor represent the accuracy or completeness of the booking facility or any of the data or information contained in the booking facility.

2. PERSONAL AND NON-COMMERCIAL USE LIMITATION

The booking facility is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the booking facility.

3. USE OF THE SINGAPOREAIR.COM ONLINE BOOKING FACILITY

3.1 The Singaporeair.com Online booking facility is solely to assist you in determining the availability of travel-related goods and services and to make legitimate reservations or purchases for yourself and those travelling with you. Abuse of the booking facility may result in, amongst other things, your being denied access to it.

3.2 Other terms and conditions will apply to your reservation and purchase of travel-related goods and services. You will abide by the applicable terms or conditions of purchase, including payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You are solely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the booking facility.

3.3 You will use the Singaporeair.com Online booking facility to make only legitimate reservations.

4. BOOKING RULES

4.1 You may make reservations for up to 7 passengers in Economy and 4 passengers in Business and First Class for SQ/MI flights. For itineraries containing flights operated by other airlines, 4 passengers in Economy and 2 passengers in Business and First class.

4.2 Infants (under 2 years at the time of travel) and children (2 to below 12 years at the time of travel) must travel with an accompanying adult. Tickets booked through the Singaporeair.com Online booking facility must be made under the same reservation.

4.3 Reservations are subject to the applicable fare conditions and the seat vacancies in that fare group.

4.4 You will be issued Electronic Ticket for the booking made on singaporeair.com

4.5 You must pay at the time of reservation. Fares and taxes will be quoted and charged in the currency displayed in the fare quote. Credit cards issued by Visa, MasterCard, Diners and American Express may be used for reservations. However, these credit card options are not available in every departure city.

4.6 For Electronic Ticket, you must present the credit card that was used to purchase the Ticket and your passport at check-in. If you fail to produce the purchasing credit card for verification, SIA reserves the right to deny the ticket holder(s) from boarding.

4.7 The credit card holder must be in the travelling party.

4.8 Carriage and other services performed by SIA are subject to the SIA Conditions of Contract and Notices and General Conditions of Carriage, as amended by these Conditions of Use, which form part of and are to be read together with the Conditions of Contract and Notices and General Conditions of Carriage. By making a reservation through the Singaporeair.com Online booking facility, you agree to be bound by the SIA Conditions of Contract and Notices and General Conditions of Carriage and these Conditions of Use. These documents are available in the SIA Web Site.

5. TRAVEL REQUIREMENTS

5.1 You may require a visa for travel to some destinations. It is your responsibility to obtain this visa. You must have a valid passport for the duration of your trip and the expiry date must be acceptable in all the countries you enter. More information on passport and visa requirements is available at the embassy of the country or countries you will be travelling to, and the local SIA office.

5.2 Fares may not include all airport and passenger taxes which must be paid by each passenger. Such information may be quoted with the fare, and included in the total due.

5.3 Some airports have passenger service charges which will be paid by the passenger at the airport. Information on these charges is not given in this Web Site.

5.4 Certain taxes, fees and passenger service charges, which are incorporated into your ticket and collected at the time of ticket issuance, are refundable in the event your ticket is not utilised. Please approach your local SIA office to obtain the refund.

6. NO UNLAWFUL OR PROHIBITED USE

6.1 You will not use this Web Site for any unlawful or prohibited purposes. You will not use the Singaporeair.com Online booking facility to make any unauthorized, speculative, false or fraudulent reservation.

6.2 You must not:
(a) resell the service of the Singaporeair.com Online booking facility; or
(b) use the Singaporeair.com Online booking facility for any activity which breaches any law; or
(c) use the Singaporeair.com Online booking facility in a way which interferes with its availability for other users; or
(d) use other means to transact or obtain information if you are unable to use the Singaporeair.com Online booking facility.

If SIA (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Conditions of Use, SIA reserves its right to cancel your booking without giving you a reason and/or without further reference to you.

7. RESTRICTIONS ON USE

SIA and its licensors retain all rights (including trademark, copyright and patent rights) with respect to all software and underlying information and material available through the Singaporeair.com Online booking facility. You must not download or otherwise export or re-export any software or underlying information or material available through the Singaporeair.com Online booking facility except with the written permission of SIA and in full compliance with all Singapore and other applicable laws and regulations. In particular, but without limitation, you must not download or otherwise export or re-export any software or underlying information or material available through the Singaporeair.com Online booking facility unless such downloading occurs in the course of using the Singaporeair.com Online booking facility in accordance with the written instructions of SIA.

8. AGE AND RESPONSIBILITY

You represent that you are of legal age to use the booking facility in accordance with these Conditions of Use and to create binding legal obligations for any liability you may incur as a result of the use of the booking facility and this Web Site. You are financially responsible for all uses of this Web Site by yourself and those using your login information. You will supervise all usage of the booking facility under your name or account. You warrant that all information supplied by you and members of your household in using the booking facility are true and accurate.

9. DISCLAIMER

The Singaporeair.com Online booking facility is provided "as is" and you assume total risk and responsibility for your use of the booking facility and the global computer network including the submission of any personal or business information. To the maximum extent permitted by law, SIA specifically disclaims and you waive all warranties, express or implied, in respect of the booking facility including merchantability, fitness for a particular purpose, non-infringement of intellectual property or other proprietary rights or compatibility between the Singaporeair.com Online booking facility and any software or hardware, and Year 2000 compliance.

10. NO REPRESENTATION

SIA does not warrant or represent that your access to and/or use of the Singaporeair.com Online booking facility will be uninterrupted or error-free or that any information, data, content, software or other material accessible through the Singaporeair.com Online booking facility will be free of bugs, viruses, worms, Trojan horses or other harmful components.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, SIA is not liable for any injury, loss, claim, damage, including those based in negligence, whether actual, incidental, special, exemplary, punitive or consequential (including lost profits or other special damages) which arises out of or is in any way connected with any of the following items:

(a) access or use of the Singaporeair.com Online booking facility;
(b) data, information or material contained in the Singaporeair.com Online booking facility including the use of such data, information or material to check prices and availability or for reservations, ticketing or any other use;
(c) submission of any personal or business information, including bank and credit card details;
(d) unavailability of the Singaporeair.com Online booking facility to you in whole or in part or any failure or delay in any way connected with the use of the booking facility because of the global computer network, ancillary equipment, the systems of SIA systems or technology or any other circumstances, including the use of or inability to use the Singaporeair.com Online booking facility to check prices and availability or for reservations, ticketing or any other use;
(e) the performance or non-performance by SIA or the failure of any function or service associated with the Singaporeair.com Online booking facility, in whole or in part;
(f) any unauthorised access or breach of security into the Singaporeair.com Online booking facility through the global computer network; and
(g) any booking or reservation made through the Singaporeair.com booking facility that has not registered or is incomplete or is delayed or is in error.

If SIA is found liable for any loss or damage which arises out of or is in any way connected with any accessing or use of the Singaporeair.com Online booking facility then the liability of SIA will in no event exceed, in the aggregate, any subscription fee and/or service charge for accessing the Singaporeair.com Online booking facility.

12. CANCELLATION OR SUSPENSION OF SERVICE

SIA may cancel or suspend your use of the Singaporeair.com Online booking facility at any time without notice if SIA suspects that the booking facility or your User ID/KrisFlyer Number and Password/PIN is being used, or may be used:

(a) by persons that have not been authorised by you; or
(b) in breach of these Conditions of Use; or
(c) in a manner that may cause loss to you or SIA. SIA may, at any time and at its sole discretion and without cause or notice, terminate or restrict your access to the Singaporeair.com Online booking facility or refuse to give effect to any reservation you request through the booking facility without giving any reason or notice to you.

13. SECURITY

SIA will take all reasonable measures to ensure that information you transmit to SIA using the Singaporeair.com Online booking facility will remain confidential and protected from unauthorised access but SIA does not warrant against unauthorised access and will not be liable for any unauthorised access by any means to that information.

14. JURISDICTION

This Agreement is governed by the laws of the Republic of Singapore and you agree to submit to the exclusive jurisdiction of the courts of the Republic of Singapore.

This website is owned by Singapore Airlines Limited (SIA). PLEASE READ THESE CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. By using this Web Site, you indicate your agreement to be bound by these Conditions of Use. If you do not agree to any part of these Conditions of Use, do not use this Web Site.

1. RESTRICTIONS ON USE OF MATERIALS

1.1 You may not reproduce, republish, upload, post, transmit, or distribute in any way any material from this Web Site without the prior written permission of SIA. You may, however, download one copy of the material on a single computer for your own personal domestic and/or non-commercial use only, provided you keep intact all accompanying copyright and other proprietary notices. Graphics and images on this Web Site are protected by copyright and may not be reproduced or appropriated in any manner without the written permission of their relevant owners. Modification of any of the materials or use of the materials for any other purpose will be a violation of SIA's copyright and other intellectual property rights and the copyright and intellectual property rights of the respective owners.

1.2 If you download any software from the Web Site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") are licensed to you by SIA. SIA does not transfer title to the Software to you. You own the medium on which the Software is recorded, but SIA retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse-engineer, disassemble or otherwise deal with the Software.

2. USE OF WEBSITE

You agree to use this Web Site in accordance with these Conditions of Use and for lawful and proper purposes. You agree to be responsible for all matters arising from your use of this Web Site. Further, you agree:

not to use this Web Site in any manner which breaches any applicable law or regulation or causes or which may cause an infringement of any third party rights;
not to post, transmit or disseminate any information on or via this Website which may be harmful, obscene, defamatory or illegal or create liability on SIA's part;
not to interfere or attempt to interfere with the operation or functionality of this Web Site; and
not to obtain or attempt to obtain unauthorized access, via whatever means, to any of SIA's systems.

If SIA (in its sole discretion) believes that you are in breach, or will be in breach, of any of these Conditions of Use, SIA reserves its right to deny you access to this Web Site without giving you a reason and/or without further reference to you.

3. NO REPRESENTATION

This Web Site has been compiled in good faith by SIA, but no representation is made or warranty given (either express or implied) as to the completeness or accuracy of the information it contains. You must always verify this information before you act upon it by calling your local SIA office, the relevant SIA partner or a travel agent (as applicable). You shall not rely on anything herein in connection with any investment decision.

4. DISCLAIMER

The materials in this Web Site are provided "as-is" and without warranties of any kind either express or implied. To the fullest extent permissible and subject and pursuant to applicable law, SIA disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability and fitness for a particular purpose. SIA does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected or that this Web Site or this server that makes it available is free of any virus or other harmful elements. SIA does not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of the materials in this Web Site or the results of their use.

5. LIMITATION OF LIABILITY

5.1 Subject to applicable law, under no circumstances, including negligence, will SIA be liable for any direct, indirect, punitive, exemplary, special or consequential damages that result from the access to, use of, or the inability to use, the materials in this Web Site, even if SIA or an SIA-authorised representative has been advised of the possibility of such damages. SIA is also not liable nor responsible for any material provided by third parties with their own respective copyright and shall not under any circumstances, be liable for any loss, damages or injury arising from these materials. The total liability (if any) of SIA for all damages, losses, costs and expenses under whatever causes of action, whether in contract, tort or otherwise will not exceed any amount paid by you for accessing this Web Site.

5.2 Any SIA publication may include technical inaccuracies or typographical errors. Changes may be made to these publications from time to time and incorporated in new editions of these publications. At any time without notice, these publications are subject to improvements and changes in service by SIA.

5.3 The information contained in this website is for informational purposes only and is provided to you on an "as-is" basis. We do not guarantee the accuracy, timeliness, reliability, authenticity of completeness of any of the information contained on this website. We are not liable for any information or services which may appear on any linked websites.

6. MODIFICATIONS

SIA may change any part of this Web Site at any time at its sole discretion without notice. SIA may deny access to this Web Site to anyone at anytime.

7. SUGGESTIONS, COMMENTS AND FEEDBACK

7.1 If you respond to an SIA published document with information including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such SIA document, such information will be deemed to be non-confidential and SIA will have no obligation whatsoever with respect to such information and may reproduce, use, disclose and distribute the information to others without limitation.

7.2 Any communications you send to this Web Site or otherwise to SIA by electronic mail are on a non-confidential basis, and SIA may reproduce, publish or otherwise use them in any way for any purpose. SIA may use the content of any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed herein, for any purpose, including the developing, manufacturing and/or marketing of goods and/or services. Further, SIA may use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including developing and marketing services incorporating such information.

8. LINKS TO OTHER SITES

8.1 This Web Site contains links to other web sites which are not maintained by SIA. Similarly, other web sites may contain links to this Web Site. SIA is not responsible for the contents of those web sites and shall not be liable for any loss, damages or injury arising from the access to and use of contents of those web sites. Any links to other web sites are provided as a convenience to you as a user of this Web Site, and does not imply the endorsement of SIA of the linked web sites or association with their operators. SIA disclaims all responsibility and liability for the use of linked web sites, which you access and use at your own risk.

8.2 Any third party that wishes to establish links to this Web Site should notify SIA of their intention prior to doing so. SIA may deny permission for any such links to this Web Site. If however SIA gives its permission for any such links, SIA is not under any obligation to establish reciprocal links with the third party.

9. APPLICABLE LAW AND JURISDICTION

The law applicable to these Conditions of Use of Web Site is the law of the Republic of Singapore and the courts of the Republic of Singapore will have exclusive jurisdiction in case of any dispute.

10. GENERAL CONDITIONS OF CARRIAGE

These Conditions of Use refer only to your use of this Web Site. Other and separate conditions apply to carriage of passengers, baggage and cargo by air, or any promotion which SIA may run from time to time. If you travel on a flight operated by SIA, the General Conditions of Carriage apply to the carriage of passengers, baggage and cargo by air.

Liability for Baggage

SIA's liability and its code share partners' for loss, damage or delay to your baggage is limited by Montreal Convention and Warsaw Convention, and/or such other applicable law or regulation.

11. DATA PROTECTION

Please also see SIA's Privacy Policy regarding information you supply when you use this Web Site.

12. FLIGHT ALERTS

If you have elected to receive flight alerts (including but not limited to Arrival & Departure Alerts and My Booking Alerts) via email or your mobile phone or such other mobile devices, from SIA, these Conditions of Use similarly apply. Without limiting the generality of the foregoing, SIA shall not be liable for non-delivery of any and all Alert messages and cannot guarantee the timeliness, reliability or accurateness of any and all Alert messages which you receive. SIA shall, on a best efforts basis, attempt to ensure you do receive timely and accurate information. In case of any doubt, please check with your travel agent or the nearest SIA office nearer the relevant date and time of the flight arrival/departure. Further SIA shall not be liable for any loss or damage, direct or indirect, which you may suffer as a result of subscribing for these flight alerts, relying on the information contained in such flight alerts or receiving or not receiving these flight alerts. Please note that SIA may at any time withdraw this flight alerts facility with any further notice to you.