Flights from Penang (PEN) to Hangzhou (HGH)

In-flight Dining
On your Penang to Hangzhou journey, you will be served meals appropriate to the time of day in both Business Class and Economy Class, with menus designed to provide a balanced and satisfying experience across both flight sectors.

Special Meals
We offer a range of special meals on this route to cater to different dietary needs. You can request these in advance through our website or your booking agent, and we will confirm availability for your specific flights.

Book the Cook
On selected sectors and cabins, you may be able to pre-select main courses from a wider range of dishes using our Book the Cook service. Availability depends on your class of travel and the aircraft operating your flights, and options can be viewed when managing your booking.

Beverage Service
Throughout the journey, you can enjoy a choice of hot and cold beverages, including juices, soft drinks, coffee, and tea. Our signature Singapore Sling is also available on board, so you can relax with a classic drink above the clouds.

For flights between Penang and Hangzhou, the weight concept applies. In Economy Class, checked baggage allowances are 25kg for Lite and Value fares, and 30kg for Standard and Flexi fares. In Business Class, the checked baggage allowance is 40kg. Each checked bag must not exceed 32kg.

For cabin baggage, Economy Class passengers may bring 1 piece up to 7kg, while Business Class passengers may bring 2 pieces, each up to 7kg. The final allowance for your trip is shown on your e-ticket, and KrisFlyer Elite Gold and PPS Club members enjoy additional allowances.

Wi-Fi is available on most Singapore Airlines services between Penang and Hangzhou once the aircraft is above 10,000 feet. It is free and unlimited for KrisFlyer members; Economy Class members must add their membership number to the booking at least 1.5 hours before departure.

Non-members can purchase access plans on board. The connection is suitable for messaging, email, and basic browsing, but it does not support video streaming, video calls, or large file transfers.

On both the Boeing 737-8 MAX between Penang and Singapore, and the Airbus A350-900 between Singapore and Hangzhou, Economy Class offers a 32-inch pitch with up to 19-inch seat width, providing comfortable legroom for the journey.

In Business Class on both sectors, you can enjoy a fully flat bed with generous personal space and direct aisle access, allowing you to rest more easily on the longer Singapore to Hangzhou flight.

Yes, Singapore Airlines provides lounge access to eligible passengers with a layover in Singapore. Your eligibility is based on your class of travel or your KrisFlyer and Star Alliance status, and it is determined by your flight leaving Singapore. Other options, like purchasing a day pass at a pay-per-use lounge, are also available.

At Singapore (SIN), eligible passengers may be able to use facilities such as the SilverKris Lounge (First Class), SilverKris Lounge (Business Class), or KrisFlyer Gold Lounge, depending on cabin class and frequent flyer status.

Lounge Access Eligibility
Cabin Class: Complimentary for Suites, First, and Business Class passengers. Premium Economy and Economy travellers do not have access unless they hold eligible status.

Frequent Flyer Status: PPS Club and KrisFlyer Elite Gold (or Star Alliance Gold) members have access regardless of cabin class.

The 'Next Segment' Rule: Eligibility is based on the flight immediately departing that airport. For example, if you fly Economy from Penang but have a Business Class onward flight from Singapore, you get lounge access in Singapore only.

If you have a longer layover at Singapore Changi Airport, you can join one of the airport’s official free city tours when your connection time meets the minimum requirement, typically around 5.5 to 6 hours. These guided tours let you see highlights of Singapore without managing the logistics yourself.

For shorter layovers, staying airside at Changi Airport is very comfortable, with themed gardens, rest areas, children’s play zones, and in-terminal attractions to explore between flights. You can also enjoy a wide variety of dining options and quiet corners for work or relaxation.

If you prefer more privacy, consider booking a room at an in-terminal hotel or rest lounge, especially on overnight connections. Your time at Singapore Changi Airport is more than just a wait — it is an integral part of your journey.

Penang follows Malaysia Time, which is UTC+8 all year and does not observe daylight saving time. Hangzhou follows China Standard Time, which is also UTC+8 without daylight saving. This means there is no time difference between Penang and Hangzhou at any time of the year.

Yes, your baggage will typically be checked through to Hangzhou Xiaoshan International Airport when flying from Penang via Singapore on a single booking with Singapore Airlines.

Through-Check Conditions
For your bags to be sent directly to your final destination, the following general conditions must be met:

Single Itinerary: Both flight segments (Penang–Singapore and Singapore–Hangzhou) must be under the same booking reference or PNR.

Layover Duration: Your connection in Singapore must be less than 24 hours. If your layover exceeds 24 hours, it is considered a stopover, and you will typically be required to collect your luggage and re-check it for your onward flight.

Partner Airlines: If your onward flight from Singapore to Hangzhou is operated by a partner airline, Singapore Airlines has through-check agreements that usually allow your bags to be tagged to your final destination.

You may be able to plan a stopover in Singapore on your Penang–Hangzhou trip, subject to your ticket conditions and availability. When booking, you can search for multi-city options or speak with our customer service team or your travel agent, who can advise whether a stopover can be added to your itinerary.