Flights from New Zealand to Surabaya (SUB)

Yes, on flights from Auckland to Surabaya you enjoy Singapore Airlines' in-flight dining, with full meals and snacks served according to the time of day and route. You can request special meals in advance to suit different dietary needs. On eligible cabins and routes, you may be able to use Book the Cook from Singapore for an expanded choice of main courses. A selection of complimentary beverages, including soft drinks, juices, tea, coffee, and a choice of alcoholic drinks, is served, and you can also enjoy our signature Singapore Sling on board.

Flights between New Zealand and Indonesia use the weight concept for checked baggage. In Economy Class, the usual checked baggage allowance is 25 kg. In Premium Economy Class, it is 35 kg. In Business Class, it is 40 kg. All customers may also bring cabin baggage within size and weight limits, which vary by cabin. Exact allowances are shown on your ticket and in your booking confirmation.

Wi‑Fi is available on most Singapore Airlines flights from New Zealand to Surabaya once the aircraft is above 10,000 feet. It is free and unlimited for KrisFlyer members; if you are travelling in Economy Class or Premium Economy Class, please ensure your membership number is added to your booking at least 1.5 hours before departure. Non-members and additional users can purchase Wi‑Fi plans on board. The connection is ideal for messaging, email, and basic browsing, but it does not support video streaming, video calls, or large file transfers.

Across the journey between New Zealand and Surabaya, you can travel in Business Class, Premium Economy Class, or Economy Class. The long-haul flights between New Zealand and Singapore offer Business Class, Premium Economy Class, and Economy Class, while the regional flights between Singapore and Surabaya offer Business Class and Economy Class.

In Economy Class, you can expect around 32-inch seat pitch and up to 19-inch seat width. Premium Economy Class offers about 38-inch seat pitch and up to 20-inch seat width. In Business Class, your seat converts into a fully flat bed, with every seat providing direct aisle access on the Airbus A350-900. Exact configurations can vary slightly between aircraft operating different sectors.

Yes, Singapore Airlines provides lounge access to eligible passengers at Singapore Changi Airport on connections from New Zealand to Surabaya. Eligibility is based on your class of travel or KrisFlyer and Star Alliance status, determined by the flight departing the layover airport. Other options such as purchasing a day pass are also available.

Lounge Access Eligibility
Cabin Class: Complimentary for Suites, First, and Business Class passengers. Premium Economy and Economy travellers do not have access unless they hold eligible status.

Frequent Flyer Status: PPS Club and KrisFlyer Elite Gold (or Star Alliance Gold) members have access regardless of cabin class.

The 'Next Segment' Rule: Eligibility is based on the flight immediately departing that airport.

Most journeys from New Zealand to Surabaya connect via Singapore Changi Airport, which is well suited to spending your layover airside. For longer layovers, you can join a free guided transit tour into the city, subject to timing and eligibility. Shorter transits are easily filled with Changi’s indoor gardens, art installations, rest areas, showers, and a wide range of dining and shopping options. Your time at the airport is more than just a wait — it is an integral part of your journey.

Surabaya follows Western Indonesia Time (UTC+7). Auckland and Christchurch observe New Zealand Standard Time (UTC+12) and New Zealand Daylight Time (UTC+13, usually late September to early April). This means Surabaya is typically 5 hours behind during New Zealand Standard Time and 6 hours behind during New Zealand Daylight Time.

Yes, your baggage will typically be checked through to Surabaya when flying via the layover airport on a single booking with Singapore Airlines, provided both flight segments are under the same booking reference (PNR), the connection is under 24 hours, and, for partner-operated onward flights, a through-check agreement is in place.

You may be able to plan a stopover at the layover city on your journey to Surabaya, subject to your ticket conditions and availability. When booking, you can search for multi-city options or speak with our customer service team or your travel agent, who can advise whether a stopover can be added to your itinerary.