Singapore Airlines
To enjoy complimentary Wi-Fi on Premium Economy Class or Economy Class, KrisFlyer members will have to add your KrisFlyer membership number to your booking prior to departure. This can be done either through ‘Manage Booking’ online, SingaporeAir mobile app, airport check-in kiosk or counters.
Alternatively, you can choose to text or access the internet on board via data roaming.
Inflight Wi-Fi
The convenience of inflight connectivity is offered on all our aircraft except for Boeing 737-800 NG.
Complimentary Wi-Fi
Unlimited complimentary Wi-Fi is offered to passengers travelling in Suites, First Class, Business Class, PPS Club members, and supplementary cardholders. Complimentary Surf session is available for KrisFlyer members in Premium Economy and Economy Class.
If you are a KrisFlyer member travelling on Suites, First Class, Business Class, your complimentary Wi-Fi allowance will be based on your class of travel.
| Complimentary Wi-Fi Allowance | |||
|
PPS
and supplementary
card holders
|
KrisFlyer member | Non-KrisFlyer member | |
|---|---|---|---|
| Suites / First Class | Unlimited | ||
| Business Class | Unlimited | Unlimited | |
| Premium Economy Class | 3-hour Surf Plan |
Not applicable.
Join KrisFlyer and
enjoy Wi-Fi onboard!
|
|
| Economy Class | 2-hour Surf Plan | ||
Suites/First Class
Unlimited Wi-Fi
Business Class / PPS Club members and supplementary cardholders
Unlimited Wi-Fi
PPS Club members and supplementary cardholders in Premium Economy and Economy Class
Unlimited Wi-Fi
KrisFlyer members in Premium Economy
3-hour Surf Plan
KrisFlyer members in Economy Class
2-hour Surf Plan
Non-KrisFlyer members in Premium Economy and Economy Class
Not applicable
Join KrisFlyer and enjoy Wi-Fi onboard!
Here’s how you can enjoy your Complimentary Wi-Fi:
1. Add membership details
Enter your PPS Club or KrisFlyer details when you book your flight, via Manage Booking, at the airport check-in kiosk, or check-in counter.
Do note that adding trip to the SQ Mobile app doesn’t automatically capture your KrisFlyer details to the booking, even if add trip is done while you are signed into the app. If you have added your trip on the SingaporeAir mobile app, select the desired trip and click on ‘Manage Booking’. Click on ‘Add Passenger Details’ and add your KrisFlyer number under the ‘Frequent Flyer Details’ field.
2. Connect to ‘KrisWorld’
When you’re at cruising altitude on board a Wi-Fi-enabled aircraft, connect to the ‘KrisWorld’ Wi-Fi network on your device while in flight mode.
3. Claim complimentary access
Visit www.singaporeair-krisworld.com on your browser, select ‘Complimentary Access’ and fill out the details.
Wi-Fi plans
To enjoy connectivity on board our Wi-Fi enabled aircraft, purchase a plan that fits your needs. We offer three different plans.
Do note that a purchased Wi-Fi plan is only valid on the flight sector on which the purchase was made. For example, a price plan purchased on SQ12 from Singapore to Tokyo (Narita) cannot be used on the next sector of the same flight from Tokyo (Narita) to Los Angeles.
Plan
Price
1-hour Surf Plan
1 hour of continuous Wi-Fi access. The plan cannot be paused.
USD 3.99
3-hour Surf Plan
3 hours of continuous Wi-Fi access. The plan cannot be paused.
USD 8.99
Full Flight Surf Plan
Stay connected for the entire flight!
USD 15.99
Plan
1-hour Surf Plan
1 hour of continuous Wi-Fi access. The plan cannot be paused.
Price
USD 3.99
Plan
3-hour Surf Plan
3 hours of continuous Wi-Fi access. The plan cannot be paused.
Price
USD 8.99
Plan
Full Flight Surf Plan
Stay connected for the entire flight!
Price
USD 15.99
Here are some tips for a smoother Wi-Fi experience onboard:
- Enable low data/power mode.
- Avoid bandwidth intensive activities such as gaming and transferring sizable files. Streaming is not supported.
- Disable media auto-download.
- Disable software/app update, cloud backups, and background app refresh.
- For a safe browsing experience, customers are advised to use HTTPS secured websites, and to be aware of any browser warnings or phishing links.
The in-flight Wi-Fi speed and experience might differ from ground network. It depends on the number of concurrent users and type of activity performed on your device. Additionally, satellite coverage, weather conditions, and territorial regulations would affect connectivity onboard.
cs@sita.aero SIA.CustomerCare@Panasonic.aeroInflight Texting (SMS) and Data Roaming
Once you’re at cruising altitude on board a Wi-Fi-enabled aircraft, you can connect to the internet via your mobile phone network if your operator has a roaming agreement with Aeromobile or OnAir.
Do note that charges will apply when you’re using mobile data roaming. These charges are determined by your mobile operator, and will be reflected in your mobile phone bill.
Here’s how you can use mobile data roaming on board:
1. Connect to Aeromobile/OnAir
Turn off flight mode, enable roaming, and connect to the ‘Aeromobile’ or ‘OnAir’mobile network.
2. Wait for an SMS
You’ll receive a welcome message to notify you that mobile services are available.
3. You’re connected!
You can now send and receive text messages, emails, and browse the internet on your device.
If you are a M1, Singtel, or Starhub mobile customer, you can enjoy unlimited data roaming with AeroMobile and OnAir at the following promotional rates:
| Singtel | SGD 29 for 24 hours |
|---|---|
| StarHub, M1 | SGD 25 per day* *Please note that the timer resets daily at 00:00 hours (Singapore time, GMT +8) |
Singtel
SGD 29 for 24 hours*
StarHub, M1
SGD 25 per day*
*Please note that the timer resets daily at 00:00 hours (Singapore time, GMT +8)
