Singapore Airlines

Frequently asked questions

Your travel insurance basics

 
What is Singapore Airlines International Travel Insurance by AIG?

Travel insurance by AIG is a travel insurance product design for Singapore Airlines passengers. It protects you from unexpected events during your trip which includes medical expenses, personal accident, travel inconvenience, life-style and value-add benefits.


This product is underwritten by AIG Insurance New Zealand Limited.

Who can purchase Singapore Ailrines International Travel Insurance by AIG?

To be eligible for cover under the Singapore Airlines International Travel Insurance products, you must be:

  • either a New Zealand citizen or New Zealand permanent resident, and
  • aged under 70 years at the date of departure for your trip; and
  • if you book a return travel flight itinerary - hold a ticket to return you to New Zealand that is within 180 days of the date of departure for your trip; or
  • if you book a one way flight itinerary – intend to return to New Zealand on completion of the travel, unless otherwise agreed in writing by us.
How can I apply for Singapore Airlines International Travel Insurance by AIG?

Singapore Airlines International Travel Insurance by AIG is only available while booking flights on singaporeair.com

Your travel insurance benefits

 
When does my Singapore Airlines International travel insurance coverage begin and end?

For all plans, cancellation coverage begins on the date your certificate is issued.


Cover for all other sections begins when you leave your home or place of departure to start your trip and ends:

  • if you book a return travel itinerary - when you return home or the Travel End date shown on the Certificate of Insurance, whichever is sooner; or
  • if you book a one way travel itinerary – when you pass through immigration control at the airport of your ticketed destination or the Travel End date shown on the Certificate of Insurance, whichever is sooner.
What benefits are available under this travel insurance plan?

We offer comprehensive Travel Insurance coverage with outstanding benefits and features. Please click here to go through our Summary of Benefits.

Am I covered for business trip?

Yes, business travel is covered subject to the terms, conditions and exclusions contained in the policy wording. For example, we will not pay for cancellation claims arising from any business commitment, financial or contractual obligation, including those of any Travelling Companion or Relative, except for Your being retrenched from Your usual full time employment in New Zealand.

Are my pre-existing medical conditions covered?

No pre-existing medical conditions are excluded under the policy. You are not able to apply to have your pre-existing medical condition(s) covered.


Please note the definition of pre-existing medical condition as follows:


Pre-existing medical condition means any medical or dental condition of yours or any person on whose state of health your trip depends, which in the 30 days before you applied for insurance:


(a) required treatment, investigation (whether or not a diagnosis has been made), medication or advice from a doctor, chiropractor, physiotherapist, naturopath, psychiatrist, psychologist; or

(b) which you are aware of, or could be expected to be aware of, that may lead to a claim under this Policy.


It also means a chronic or on-going medical or dental condition.

Your enhanced COVID-19 coverage

 

If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19, depending on whether you are purchasing a return trip or a one-way trip. Full terms, conditions and exclusions can be found in the Terms and Conditions (Gold or Platinum).



What are the key benefits for COVID-19 coverage under the AIG travel insurance policy?

Key benefits for COVID-19 coverage are:

  • Up to NZ $370,000 for Overseas Medical Expenses & Emergency Evacuation
    • Up to NZ $20,000 for Cancellation Fee, Loss of Deposits
    • Up to NZ $220 daily cash allowance for Quarantine at Destination, capped at 14 consecutive days

    For one-way trips, the ONLY benefit available is Cancellation Fee, Loss of Deposits.
    When will the AIG travel insurance policy be available for sale?

    This policy will be available to New Zealand residents departing from New Zealand to all global destinations from 17 September 2020.

    Who can purchase the AIG travel insurance policy?

    Singapore Airlines passengers who are residents of New Zealand, aged under 70 years at the date of departure and are travelling out of New Zealand for trips not exceeding 180 days will be able to purchase this policy.

    How can passengers purchase the AIG travel insurance policy?

    The policy can be purchased along with the flight ticket through the Singapore Airlines website. Passengers can also purchase it for confirmed flight itineraries via the Manage Booking section on the Singapore Airlines website.

    Does the AIG travel insurance policy cover SilkAir/Scoot flights?

    The policy covers any overseas trip undertaken on a flight operated by Singapore Airlines, SilkAir, or their code share partners if you purchased the ticket from Singapore Airlines or through an authorized agent of Singapore Airlines.

    What is the premium for the AIG travel insurance policy?

    Singapore Airlines passengers may take up the AIG travel insurance policy starting from NZ $125 (per passenger) for a five-day trip to Singapore. The premium is automatically calculated based on the final destination and duration of the trip.

    Does the AIG travel insurance policy include any age limit or restriction?

    Yes, this is for passengers aged under 70 years at the date of departure.

    How can passengers file for a claim?

    Passengers may file a claim by following the procedures found in the claim form.

    A passenger has purchased his flight ticket before 17 September 2020. Can the passenger still purchase the AIG travel insurance policy?

    Yes, the passenger can do so via the Manage Booking section on the Singapore Airlines website. However, this option is not available if the passenger has already purchased the AIG travel insurance policy with the flight ticket before 17 September 2020.

    If passengers require further assistance with the AIG travel insurance policy, whom should they approach?

    Passengers will need to contact AIG's Customer Service Representatives for assistance on their travel insurance bookings. For New Zealand, passengers will need to email AIG at traveladmin@aig.com or call AIG Customer Service Hotline at 0800 466 319.

    After purchasing your policy

     
    Where can I get the full Policy Wordings of my travel insurance policy?

    Policy Wordings are available on this Website. Click here to view or download your policy wording in PDF format. The policy wording can also be downloaded from the link located within the confirmation email you received from AIG

    What should I do if I did not receive my Insurance Confirmation in my Inbox?

    If you have not received your Certificate of Insurance, you can send us an email at traveladmin@aig.com or call our dedicated Customer Service Hotline 0800 466 319. Please include as much detail as possible, such as policy number (if available), full name, flight booking number, travel dates, date of purchase and e-mail address.

    I’ve updated my Singapore Airlines flight booking. How can I change the details of my travel insurance policy?

    Please don’t forget to contact us to make the corresponding changes to your travel insurance policy. You can send us an e-mail at traveladmin@aig.com or call our dedicated Customer Service Hotline at 0800 466 319.

    Can I cancel my travel insurance policy and receive a refund?

    If you cancel your policy within 14 days of purchasing, you will receive full refund of your premium provided that no claim has arisen and your travel has not commenced.


    After 14 days we will not refund any part of the premium.


    You can send us an email at traveladmin@aig.com or call our dedicated Customer Service Hotline 0800 466 319.

    Let us take care of you

     
    What should I do if I get sick or encounter an accident abroad?

    Emergency assistance is provided by Travel Guard™. Our highly trained team of assistance personel (including medical professionals), are available 24 hours a day to help you with medical emergencies and other travel-related problems.


    Call us from anywhere in the world on +64 (9) 359 1645. Please call reverse charge where this service is available. If this service is not available call costs incurred in contacting Travel Guard™ can be included as part of your claim. In remote areas we encourage you to test local phone services to ensure you can reach us in an emergency.


    Alternatively you may e-mail us your contact details and we will call you back: nzassistance@aig.com


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    This travel insurance product is underwritten by AIG Insurance New Zealand Limited. Copyright © 2019. All rights reserved.