- What is the difference between the “Purchase Deals” (Partner Voucher and Partner Promo Code) and “Redeem Privileges” (Privileges) section in the Kris+ mobile app?
Under “Purchase Deals” section, Partner Vouchers and Partner Promo Codes are listed, available for customers to purchase. Under “Redeem Privileges” section, Partner Privileges are listed, available for customers to redeem for at partners’ physical stores.
- What is the difference between “Voucher” (Partner Voucher) and “Promo Code” (Partner Promo Code) under the “Purchase Deals” section in the Kris+ mobile app?
Both Partner Vouchers and Partner Promo Codes are pre-purchased deals that customers can purchase up till the "purchase by" date as indicated under each deal.
Partner Vouchers are to be redeemed at partner’s physical stores during outlet opening hours, while Partner Promo Codes are to be redeemed at partner’s website/mobile application.
For the redemption validity period, check the respective Partner Voucher/Partner Promo Code's terms and condition, or refer to the "redeem by" date after the deal is purchased.
- How do I view the Partner Vouchers or Partner Promo Codes available for purchase on Kris+?
You can take either one of the following steps:
- Go to Kris+ mobile application, under ‘Home’ in the menu bar Tap on ‘View all’ under ‘Deals You May Like’ section Scroll down and click ‘Load more’ to view all Partner Vouchers and Partner Promo Codes.
- Go to Kris+ mobile application, tap on ‘Discover’ in the menu bar Tap on your preferred category on the top bar (e.g. All, Dining, Retail, Activities, Wellness, Services etc.) Tap on ‘View all’ under ‘Purchase Deals’ section Scroll down and click ‘Load more’ to view all Partner Vouchers and Partner Promo Codes.
- You may also check out the Partner Vouchers offered by the respective Kris+ partners in their partner’s description page on Kris+, under ‘Deals from this partner’.
- How do I purchase a Partner Voucher or Partner Promo Code?
Click on ‘Purchase Deal’ while on a Partner Voucher or Partner Promo Code. You can pay for the Partner Voucher or Partner Promo Code through Kris+ either by using your KrisPay miles, or Apple Pay/Google Pay within the Kris+ app, or a combination of mixing miles with Apple Pay/Google Pay. Payments made with Apple Pay /Google Pay in Kris+ will also earn KrisPay miles.
- Am I able to earn KrisPay miles for my Partner Voucher or Partner Promo Code purchase?
Yes, you will earn KrisPay miles for your Partner Voucher or Partner Promo Code purchased via Apple Pay/Google Pay in Kris+. The earn rate (i.e. how many KrisPay miles earned per SGD1 spent) is the same as the earn rate for the merchant partner, and it is also shown under the ‘Payment Options’ section in the respective Partner Voucher page.
KrisPay miles are valid for 6 calendar months after the month of award within your KrisPay wallet.
- Am I able to transfer the KrisPay miles earned from my Partner Voucher or Partner Promo Code purchase to my KrisFlyer account?
Yes, you may also transfer the KrisPay miles into your KrisFlyer account within 7 calendar days of earning the KrisPay miles. To do so, simply tap on the ‘Transfer to KrisFlyer’ button shown in the payment success screen.
- How many Partner Vouchers or Partner Promo Codes can I buy at a time?
Some partners have no restriction on the number of Partner Vouchers or Partner Promo Codes each user can purchase, while some partners only allow limited number of purchases per user.
To find out if there are any restrictions on how many Partner Vouchers per user can buy, as well as how many Partner Vouchers or Partner Promo Codes can be redeemed per visit, please refer to the respective Partner Voucher’s or Partner Promo Code’s Terms & Conditions.
- Can I purchase a Partner Voucher at the last minute only when I am in the partner store?
Some partners have reservation requirement in order to redeem the purchased Partner Voucher. To find out if there are any reservation requirement, please refer to the respective Partner Voucher’s Terms & Conditions.
- How many times can I use each purchased Partner Voucher or Partner Promo Code?
Each purchased Partner Voucher or Partner Promo Code can only be used once.
- Where can I find my purchased Partner Voucher or Partner Promo Code and its details?
Go to Kris+ mobile application, tap on ‘Wallet’ in the menu bar à Press on ‘Vouchers’ under ‘My Purchased Deals’ section à Under ‘Current’ tab, scroll down to view all your purchased Partner Vouchers or Partner Promo Codes à Click onto the respective purchased Partner Voucher or Partner Promo Code to view its full details.
- Can I refund a purchased Partner Voucher or Partner Promo Code?
Subject to the terms and conditions applicable to each Partner Voucher or Partner Promo Code, purchases of a Partner Voucher or Partner Promo Code are final, non-refundable and non-exchangeable.
- Where can I redeem the Partner Voucher?
Purchased Partner Voucher is to be redeemed in-store, at the partner’s Kris+ participating outlets. Some partners have excluded certain Kris+ participating outlets from the redemption of certain Partner Voucher. Do refer to the partner’s Kris+ participating outlets under the ‘Location & Contact’ section of either the Partner Voucher description page or the Kris+ partner description page. In addition, please refer to the respective Partner Voucher’s Terms & Conditions for any specific outlets’ exclusions.
- Where can I redeem the Partner Promo Code?
Purchased Partner Promo Code is to be redeemed at partner’s website and/or mobile application. Do refer to the partner’s website under the ‘Location & Contact’ section of the Kris+ partner description page.
In addition, please refer to the respective Partner Promo Code ‘How to redeem’ and ‘Terms & Conditions’ section for any specific partner’s website/mobile application exclusions or things to note.
After you have purchased the Partner Promo Code, you may also access partner’s website/mobile application conveniently via Kris+ mobile application. Go to ‘Wallet’ à Under ‘My Purchased Deals’ tap on ‘Promo Codes’ à Click on the purchased Partner Promo Code that you would like to redeem à Click on ‘Copy’ to copy the Partner Promo Code à Click on ‘Go to site’ to be re-directed to partner’s website/mobile application.
- What is the last date of redemption for any purchased Partner Voucher or Partner Promo Code?
Each Partner Voucher or Partner Promo Code has a different redemption period. You can refer to the Partner Voucher or Partner Promo Code Terms & Conditions for the last date of redemption. You may also refer to the purchased Partner Voucher or Partner Promo Code (go to ‘Wallet’, tap on ‘My Deals’) for the exact last date of redemption.
- Where can I find the last date of redemption for Partner Voucher or Partner Promo Voucher?
Each Partner Voucher has a different redemption period. You can refer to the respective Partner Voucher or Partner Promo Code Terms & Conditions for the last date of redemption.
For purchased Partner Voucher or Partner Promo Code, you can also refer to it (go to ‘Wallet’, under ‘My Purchased Deals’ tap on ‘Vouchers’) for the exact last date of redemption.
- Where can I find my redeemed or expired Partner Voucher or Partner Promo Code?
Go to Kris+ mobile application, tap on ‘Wallet’ in the menu bar à Click on ‘Vouchers’ or ‘Promo Codes’ under ‘My Purchased Deals’ section à Under ‘Past’ tab, scroll down to view all your redeemed and/or expired Partner Vouchers.
- What happens to an expired Partner Voucher or Partner Promo Code?
All expired Partner Vouchers or Partner Promo Codes are voided automatically and cannot be refunded. Subject to the terms and conditions applicable to each Partner Voucher or Partner Promo Code, we are unable to extend the validity of Partner Vouchers or Partner Promo Codes as they have a fixed validity upon purchasing.
- How do I redeem my purchased Partner Voucher?
Partner Vouchers are redeemed directly in-store at the merchant outlet.
Go to ‘Wallet’, tap on ‘Vouchers’ to retrieve the purchased Partner Voucher. Click on the purchased Partner Voucher that you would like to redeem à Confirm and select the ‘Redeem now’ box àClick on the ‘Scan to redeem’ blue button à Scan the QR code displayed at the partner’s store à A redemption confirmation screen will appear to show that you have successfully redeemed your Partner Voucher à Show the redemption confirmation screen to the cashier If further payment is required, click onto either ‘Pay in app’ to pay within Kris+ , or ‘Pay in-store’ to pay directly to the store or end the process.
- How do I redeem my purchased Partner Promo Code?
Partner Promo Codes are redeemed directly on the website or the mobile application of the merchant during the checkout process.
Go to ‘Wallet’ à Under ‘My Purchased Deals’ tap on ‘Promo Codes’ à Click on the purchased Partner Promo Code that you would like to redeem à Click on ‘Copy’ to copy the Partner Promo Code à Click on ‘Go to site’ to be re-directed to partner’s website/mobile application. You may also access to partner’s website/mobile application directly, outside of Kris+ mobile appàAfter you are done shopping on partner’s website/mobile application, you may paste or key in your purchased Partner Promo Code in the promo code field before checkout.
For specific redemption instructions and things to note, you may also refer to the ‘How to redeem’ and ‘Terms & Conditions’ section for the respective Partner Promo Code. Go to ‘Wallet’, under ‘My Purchased Deals’ tap on ‘Promo Codes’ à Click on the purchased Partner Promo Code that you would like to redeem à Scroll down to view the ‘How to redeem’ and ‘Terms & Conditions’ section.
- Can I undo my Partner Voucher redemption in-store?
Partner Voucher redemption is irreversible. Hence, do double check with the cashier that you may redeem the Partner Voucher before you scan the store’s QR code to redeem your Partner Voucher.
- Can I undo my Partner Promo Code redemption on partner’s website/mobile application?
Partner Promo Code redemption is irreversible. Hence, do double check your purchases before applying the Partner Promo Code on the partner’s website/mobile application.
- Is there a limit to the number of Partner Promo Code that I can apply in a single checkout? Can the Partner Promo Code be stacked with other promo code purchased elsewhere?
This depends on the terms and conditions by the respective Merchant Partners. Please refer to the ‘Terms & Conditions’ section for each Partner Promo Code or refer to the Terms & Conditions on the Partner’s website/ mobile application. You may also check with the Partner directly on the usage or Partner Promo Codes.
- Can I reuse my Partner Promo Code if the Partner cancels my order/my order is being refunded/I have cancelled my order on Partner’s website or mobile application?
This depends on the terms and conditions by the respective Merchant Partners. Please refer to the ‘Terms & Conditions’ section for each Partner Promo Code or refer to the Terms & Conditions on the Merchants Partner’s website/ mobile application. You may also check with the Partner directly on the usage or Partner Promo Codes.
- What is purpose of ‘Redeemed this deal?’ toggle button (for Partner Promo Code)?
The ‘Redeemed this deal?’ toggle button on your purchased Partner Promo Code (under ‘Wallet’ ‘Promo Codes’ under ‘My Purchased Deals’ section) is for users to manually track and mark the usage of the Partner Promo Code. As there is no link between Kris+ and the Merchant Partner’s website/mobile application, Kris+ mobile app will not be able to track the usage outside the app.
After you have selected ‘Yes’, the purchased Partner Promo Code will appear under the ‘Past’ tab. The ‘Redeemed on’ date that is reflected on your “Redeemed” Partner Promo Code is the date which the user has manually marked as “Redeemed” via the ‘Redeemed this deal?’ toggle button. Do note that the ‘Redeemed on’ date and status is not synced with the actual redemption status on Merchant Partner’s website/mobile application and Kris+ is not responsible for the tracking of the redemption status and will not be liable for any loss or damage suffered in relation to or in connection with the usage of the ‘Redeemed this deal’ function on the Kris+ app.
- I have accidentally marked my purchased Partner Promo Code as “Redeemed” via the ‘Redeemed this deal?’ toggle button. Can I reverse this status?
Your purchased Partner Promo Code will be marked as “Redeemed” after you have selected ‘Yes’ on the ‘Redeemed this deal?’ toggle button, and this action is irreversible.
This toggle button is for you to self-mark, and hence track, the redemption status of your Partner Promo Code. It is not synced with its actual redemption status on Merchant Partner’s website/mobile application.
Therefore, if you have not redeemed the Partner Promo Code on Merchant Partner’s website/mobile application, you may still retrieve your purchased Partner Promo Code and use it.
To retrieve your purchased Partner Promo Code that is self-marked as “Redeemed”, go to Kris+ mobile application, tap on ‘Wallet’ in the menu bar à Click on ‘Promo Codes’ under ‘My Purchased Deals’ section à Under ‘Past’ tab, scroll down to view all your “redeemed” and/or expired Partner Promo Codes à Click into the “redeemed” Partner Promo Code that you have yet to use ‘Copy’ the Partner Promo Code to use it on Merchant Partner’s website/mobile application. Kris+ is not responsible for the tracking of the redemption status and will not be liable for any loss or damage suffered in relation to or in connection with the usage of the ‘Redeemed this deal’ function on the Kris+ app.
- The Partner Promo Code which I have already redeemed on Merchant Partner’s website/mobile application is still appearing under the ‘Current’ tab in my ‘Promo Codes’ under ‘My Purchased Deals’ section in my ‘Wallet’. Does it mean I can use it again?
Each purchased Partner Promo Code can only be used once.
You may self-mark, and hence track, the redemption status of your Partner Promo Code via the Kris+ mobile application à Tap on ‘Wallet’ under menu bar à Click onto ‘Promo Codes’ under ‘My Purchased Deals’ section à Under ‘Current’ tab, you will find the list of your purchased Partner Promo Code à Select ‘Yes’ on the ‘Redeemed this deal?’ toggle button for the Partner Promo Code that you would like to self-mark as “Redeemed” à After you have selected ‘Yes’, this Partner Promo Code will then appear under the ‘Past’ tab for your easy tracking. Kris+ is not responsible for the tracking of the redemption status and will not be liable for any loss or damage suffered in relation to or in connection with the usage of the ‘Redeemed this deal’ function on the Kris+ app