If you arrive at your destination without your checked baggage, rest assured that we’ll do everything we can to assist and have your baggage delivered to you as soon as possible.
If you’re unable to locate your bag on arrival:
- Please approach our ground staff at the airport immediately. You’ll have to complete a report to describe your bag in detail, along with your contact information and delivery address.
- You should expect to receive the following:
- A copy of your report
- A File Reference Number
- If you have a File Reference Number for your delayed baggage, you can check on the status through the World Tracer System here or our chatbot Kris.
- If there are any other issues, please get in touch with us through the respective Lost and Found offices listed here.
When your bag is found:
- We’ll notify you as soon as your baggage is found and deliver it to the address you specified, subject to local customs regulations.
- Alternatively, you may collect your baggage from us at the airport.
If your bag is not found:
- In the unlikely event that your delayed bag is still not located, you’ll have to file a claim. You’ll need to do the following:
- Fill up the Baggage Claim Form emailed to you by the respective Lost and Found offices
- Return the completed form with all supporting documentation by email to the address indicated on the form
If your checked baggage arrives damaged, you’ll need to report the damage within 7 days of receiving your bag. Our appointed agents will assess the damage and let you know if your bag can be repaired.
Who you should contact:
- If you’re still in the airport, please approach our ground staff immediately.
- If you’ve already left the airport, please contact your local Singapore Airlines airport office here.
What information you’ll need to provide:
- Contact details
- Flight and baggage tag details
- Description/Evidence of the damage
Our baggage liability limitations:
- Singapore Airlines’ liability is limited in accordance with the terms of Singapore Airlines Limited’s General Conditions of Carriage for Passengers and Baggage, as well as the applicable Warsaw or Montreal Conventions (as amended from time to time) or any other applicable law or regulations, unless a higher value has been declared in advance and payment has been made for the additional relevant charges associated with the higher value declared.
- Except as the applicable Conventions or other law or regulations may otherwise require, we do not assume liability for normal wear and tear to baggage. This includes:
- Cuts, scratches, scuffs, dents and marks that may occur despite careful handling
- Damage to, or loss of, protruding parts of the baggage including, straps, pockets, pull handles, hanger hooks, wheels, external locks, security straps, zipper tabs or other parts attached to the baggage
- Unsuitably-packed luggage (e.g. over-packed)
- Baggage accepted under the conditions of the Limited Release tag – this includes items retrieved or confiscated by the airport authorities or security personnel
Please do not include valuables, important documents or money in your checked baggage. Your fragile or perishable items should not be carried in checked baggage as well.
Items left onboard
- If you’ve left items behind on one of our aircraft that arrived in Singapore, or at one of our lounges at Changi Airport, you can submit a search request for your item here. If you’ve left items behind at other locations, please get in touch with your local Lost & Found office as soon as possible, at the number listed for your country here.
- We’ll dispose of or donate uncollected items after 3 months.
If you’ve purchased a travel insurance policy to cover your recent travel, you can consider making a claim against your travel insurance policy, which may provide you with a more comprehensive insurance coverage.