Singapore Airlines

Covid-19 Information Centre


Last updated 20 May 2022, 10:00hrs (GMT +8)

Whether you are planning to travel soon or have a booking that was affected by Covid-19, this page may have the additional information you need to help you book confidently and travel safely during this challenging time.

While the information reflected here is updated regularly, entry requirements may change at short notice and customers are advised to check the latest travel advisory issued by the relevant local authorities before their trip.


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Quarantine-free Travel into Singapore

Fully vaccinated travellers can fly on any SIA flight to enjoy quarantine-free to Singapore if they meet the requirements. Learn more here.

 

 

Know before you book

Flight schedules
Flight schedules

Find out where we are scheduled to fly.

View flight schedules

Latest travel advisories
Travel advisories

Check the entry requirements and border restrictions for your destination.

Check advisories

Pre-departure Covid-19 test locations
Pre-departure Covid-19 test locations

If you need to present a negative Covid-19 test result to enter your destination, make an appointment at a recognised clinic, hospital, or laboratory.

Find a test location near you

Transiting in Singapore
Transiting in Singapore

Learn about the transit experience, including lounge access and available transit hotel options. 

Find out more

Keep your plans flexible
Keep your plans flexible

Enjoy the freedom to change your travel plans without a fee if you make a new booking by 31 July 2022. A fare difference may apply, depending on your fare conditions.

Find out more

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Rebook with flight credits

Tickets issued on or before 15 March 2020 are eligible for flight credits. These credits may be used to book flights up till 31 December 2022.
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Find out more

Travel safely with us
Travel safely with us

Learn about the measures we have introduced to protect wellbeing throughout your journey.

Find out more

KrisFlyer Elite and PPS Club status extension
KrisFlyer Elite and PPS Club status extension

We will automatically extend KrisFlyer Elite and PPS Club statuses for memberships expiring from March 2022 through to February 2023. Find out more about other membership initiatives below.

PPS Club    |    KrisFlyer Elite



Get help with booking changes

If you previously booked through a travel agency or partner airline, please contact them directly for help regarding rebookings, refunds, or flight credits.

Change or cancel your booking

 

Flights cancelled by Singapore Airlines
Flights cancelled by Singapore Airlines

Learn how you can rebook your flight or request for a refund.

Find out more

Assistance Request Form
Assistance Request Form

If your travel plans have been disrupted, use this form to rebook your flights or request a refund.
Priority assistance will be given to travellers departing in the next 72 hours.

Contact our local offices
Contact our local offices

Customers are encouraged to try the variety of self-service options available prior to calling. These include our online Assistance Form and Manage Booking.

Popular FAQs

I understand a Covid-19 pre-departure test is required within two days of the scheduled flight departure for travellers entering Singapore. How will the two days period be counted?

 

If my flight was cancelled can I get a refund?

 

How do I know if my ticket is eligible for flight credits?

 

How do I find out the value of my flight credits or how much my ticket is worth?

 

How can I use my flight credits and bonus flight credits?

 

What information is required to be shown on my Covid-19 pre-departure test result memo?

 

 

View all FAQs