Singapore Airlines

Contact us

Contact us

Here are the contact details that you need to know for your travel insurance policy:

Emergency Medical Assistance

Please call our 24-hour Emergency Assistance Number  +62 21 21889023 / +60 3 26855758 if you need medical assistance while traveling. This service is provided by Travel Guard’s very own emergency assistance center.


Dedicated Customer Service

For insurance-related enquiries, changes to your policy or questions about your claims, please e-mail us at singaporeair_id@AIG.com or call our Customer Service Hotline at 0800 124 8888 from Monday-Friday 8.30AM-5PM.


For a list of frequently asked questions, please visit our extensive FAQ Page


How to File an insurance Claim

Detailed procedures for filing a claim are included in our Notice of Claims Forms.


Please e-mail us at singaporeair_id@AIG.com or call our Customer Service Hotline at 0800 124 8888 from Monday-Friday 8.30AM-5PM for any claims-related enquiries. 


Travel insurance

* This travel insurance is underwritten by PT AIG Insurance Indonesia, an insurance company registered and supervised by The Financial Services Authority (OJK)