Singapore Airlines

HomeCovid-19 Information CentrePrecautionary Measures

Safe and seamless travel with #SIAcares

Easier, safer, and smoother journeys ahead
As you might expect, the travel experience has changed. From check-in to arrival, you can count on safety precautions such as enhanced cleaning and rigorous disinfecting, as well as meaningful innovations to minimise contact. These #SIAcares initiatives were designed to protect your well-being, bring you greater peace of mind, and give you the confidence to travel without worries. These initiatives and our unwavering commitment to safeguarding the well-being of our customers and crew have been recognised with a 'Diamond' rating in the APEX Health Safety audit and 5-star rating in the Skytrax Covid-19 Airline Safety Audit.
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Safety precautions at every step

Before you fly with us again, find out more about the changes at every stage of your journey and the steps you should take to travel safer and more seamlessly.

A little preparation goes a long way, especially if you are flying during this time when many destinations have introduced new travel requirements. Additionally, you should also ensure that you have a valid passport and visa before you fly.

Subscribe to travel advisories
Check travel advisories

As entry restrictions may change at short notice, do check travel advisories regularly to stay informed on test or quarantine requirements.

Check travel advisories

Check Covid-19 test requirements
Book your Covid-19 test

If a pre-departure or post-arrival test for Covid-19 is listed in the travel advisories for your itinerary, make an appointment early. You may also need to ensure that your testing window meets entry requirements.

Find your closest pre-departure Covid-19 test locations

Consider a travel insurance policy
Consider a travel insurance policy

For greater peace of mind, you may wish to purchase travel insurance with Covid-19 coverage, underwritten by our insurance partners AIG and Allianz. If this travel insurance policy is available for your itinerary, you can add it to your trip via Manage Booking.

Manage Booking

Understanding baggage restrictions
Understanding baggage restrictions

If you are carrying hand sanitisers or alcohol-based disinfectants in your checked baggage, make sure that the weight does not exceed 0.5 litres or 0.5 kg per article and 2.0 litres or 2.0 kg in total. For cabin baggage, the usual 100ml limit for liquids will apply. To ensure a smooth boarding process, you are encouraged to travel as lightly as possible. 

View Baggage restrictions

Update your contact details
Update your contact details

Always make sure that the contact details associated with your booking are up-to-date. This lets us alert you about schedule changes or delays for your flight promptly. We will also send you an email with useful reminders 7 days before your trip.

Manage Booking

Submit your health declaration online
Submit your health declaration online

If a health declaration is listed in the travel advisories for your itinerary, remember to complete it within the necessary time frame. For instance, if you are entering Singapore, you must submit this within three days before your flight.

Submit Singapore (SG) Arrival Card

View your inflight menu online
View your in-flight menu online

You can preview your in-flight food, beverage, amenity and snack offerings before your flight via our digital in-flight menu up to eight days before your flight. The menu will also highlight any existing regulatory restrictions that may impact the availability of your meals on board. Alternatively, you may also view your menu on board by connecting to our on board Wi-Fi to scan the QR code found in the KrisWorld entertainment system. Wi-Fi is available on board on all aircraft except the Boeing 737-800NG.

Download the SingaporeAir mobile app
Download the SingaporeAir mobile app

For a smoother journey, install the SingaporeAir mobile app on your mobile device. With the app, you can download over 200 newspapers and magazines (select More → e-Library) from 48 hours before your flight, get personalised travel information, and measure your cabin baggage to ensure that it meets size requirements (iOS only).

Download SingaporeAir mobile app

Pre-order your duty-free shopping
Pre-order your duty-free shopping

Enjoy a hassle-free shopping experience with KrisShop's pre-order service. Shop from an extended range of duty-free items and travel exclusives online and have them delivered directly to your seat  on board selected flights.


KrisShop.com

Learn about changes to your airport experience
Learn about changes to your airport experience

Do find out if there are new health and safety measures at your departing, transiting, and arriving airport as they may affect your travel.

Singapore Changi Airport   |   Star Alliance Airports   |   Perth, Australia   |   Brisbane, Australia   |   Melbourne, Australia   |   Adelaide, Australia   |   Sydney, Australia  |   Auckland, New Zealand   |   Christchurch, New Zealand  

We encourage all passengers to minimise their time at the airport by turning on auto check-in, checking in online, or checking in with the SingaporeAir mobile app if they are eligible to do so. Even if you are required to check in at the airport counter, be assured that there are many safety precautions in place to make your departure safe and smooth. 

From these dates, Singapore Airlines customers flying to these destinations should check in at Terminal 2:

11 October 2022: Malaysia and Thailand
13 October 2022: All South East Asia destinations

For Singapore Airlines flights to other destinations, check-in will remain at Terminal 3.


Check in online
Check in online

From 48 hours to 90 minutes before flight departure, you can check in online or via the SingaporeAir mobile app. If you have turned on auto check-in in Manage Booking, you will receive an email confirmation once we have checked you in.

Generate boarding pass and declare checked baggage
Generate boarding pass and declare checked baggage

If you are eligible for a digital or mobile boarding pass, generate them after checking in. If you wish to check in your baggage yourself (selected airports only), declare the number of bags for later printing of baggage tags at the airport, to minimise contact with the self-service kiosk.

Print baggage tags
Print baggage tags

If you have declared the number of bags you are checking in online, you can use self-service kiosks at selected airports to print your baggage tags, by simply scanning your digital or mobile boarding pass. Otherwise, you can declare checked baggage via the kiosks to generate. You will be prompted to scan your digital or mobile boarding pass. At Changi Airport, these kiosks are fitted with proximity sensors, so you will only need to hover your finger over the screen to make your selection.

Check in your bags at the automated bag drop
Check in your bags at the automated bag drop

Once you have printed your baggage tags, attach them to your bags and drop them off at the automated bag drop counters. These automated bag drops counters are available at selected airports, including Changi Airport in Singapore.

As you might expect, we have introduced safety precautions and stepped up cleaning protocols in our lounges, upholding a high level of sanitation and hygiene standards.

Check if the lounge is open
Check if the lounge is open

Some lounges may be closed. Do check the operating hours of the lounges before planning a visit there. In Singapore Changi Airport, only the SilverKris Lounge and the KrisFlyer Gold Lounge in Terminal 3 are open.


SilverKris lounges around the world   |   Transiting in Singapore

Present your mobile boarding pass
Present your mobile boarding pass

To enter the lounge, simply show us your mobile boarding pass on the SingaporeAir mobile app.

Enjoy e-Library reads
Enjoy e-Library reads

We have removed all printed publications from the lounge to minimise contact. However, you can still download over 200 newspapers and magazines via the SingaporeAir mobile app (select More → e-Library).

Freshen up with clean shower facilities
Freshen up with clean shower facilities

Shower facilities are available at the SilverKris Lounge and the KrisFlyer Gold Lounge in Singapore Changi Airport. Between each use, we clean the shower rooms thoroughly. A fresh set of towels will be provided to you.

Expect a boarding reminder
Expect a boarding reminder

When your flight is ready for boarding, you will be informed via a push notification from the SingaporeAir mobile app.

Download SingaporeAir mobile app

Wear a Face Mask
Face mask requirements

Face masks are not required at Singapore Changi Airport and on board flights, except when travelling to or from destinations that require a face mask.

Learn about changes to meal arrangement
Meal arrangement

Customers have the option to select to skip their meals, or reserve their choice of In-flight-Menu or Book the Cook, up to 24 hours before their flight departure on selected flights and classes under Manage Booking.

View your in-flight menu
View your in-flight menu online

You can preview your in-flight food, beverage, amenity and snack offerings before your flight via our digital in-flight menu up to eight days before your flight. The menu will also highlight any existing regulatory restrictions that may impact the availability of your meals on board. Alternatively, you may also view your menu on board by connecting to our on board Wi-Fi to scan the QR code found in the KrisWorld entertainment system. Wi-Fi is available on board on all aircraft except the Boeing 737-800NG.

Connect to Wi-Fi
Connect to Wi-Fi

If you wish to keep in touch with your loved ones during these challenging times of travel, we provide various complimentary and paid-for Wi-Fi plans on board*. KrisFlyer members must connect their membership number with their booking to obtain their free connectivity offerings.
*Excluding Boeing 737-800 NG

Learn more about in-flight connectivity


Use your mobile to control KrisWorld
Use your mobile to control KrisWorld

You can use your mobile as a remote control to browse and play movies, TV shows, or music on your KrisWorld in-flight entertainment system, on board all our aircrafts*. Download the SingaporeAir mobile app before your flight and use it to pair your device on board.

*Excluding Boeing 737-800 NG

Shop on board via KrisShop on KrisWorld​
Shop on board

In-flight catalogue shopping is now available on selected flights. View KrisShop's e-catalogue on board via the Digital Content Portal.

Alternatively, browse over 4,000 items from KrisShop on our in-flight entertainment system, KrisWorld, for next flight or home delivery (currently available on selected Airbus A350). 

Inflight catalogue
KrisShop on KrisWorld

Before you arrive, you may wish to learn about the precautionary measures at your destination airport. View measures at Singapore Changi Airport or other airports. Please note that flights may arrive at Terminal 1, 2 or 3 of Singapore Changi Airport. Click here or view your flight status on our mobile app approximately two hours before the flight arrives for details of your arrival terminal.

Get tested for Covid-19 (if applicable)
Get tested for Covid-19 (if applicable)

Depending on your itinerary, you may be required to take a Covid-19 test at the airport before entering your destination. We strongly recommend that you refer to the travel advisories for your itinerary and familiarise yourself with the test process.

Retrieve your baggage carousel number
Retrieve your baggage carousel number

To avoid crowds, you can connect to airport WiFi and retrieve your baggage carousel number via the SingaporeAir mobile app. If you are transiting between Star Alliance airlines at London Heathrow Airport, you can also make use of the app’s guided navigation feature to view the fastest path to your next departure gate.

Translate local language instantly
Translate local language instantly

Communicate seamlessly with the Translation Assistant on the SingaporeAir mobile app. With real-time voice translation, it is easy to seek help or feel at home in a foreign land.


A clean cabin for everyone

We have stepped up our cabin cleaning standard, and have simplified our in-flight service to comply with regulatory requirements, as well as to minimise on board interaction.

Sanitised cabin environment

Sanitised cabin environment

Before every flight, the aircraft is thoroughly cleaned. Commonly-touched surfaces are disinfected. Lavatories are cleaned with high-strength disinfectants and cabin surfaces are treated with a long-lasting antimicrobial coating.

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Filtered, clean air

Filtered, clean air

Every aircraft in the Singapore Airlines Group fleet is equipped with High-Efficiency Particulate Air (HEPA) filters, which remove more than 99.9% of the microbes in the air. Cabin air is also refreshed every two to three minutes throughout the flight.

Watch video
Food safety and hygiene standards

Food safety and hygiene standards

In preparing your in-flight meals, our catering partners uphold the highest hygiene standards including personal protective equipment for food handlers and using automation to reduce contact. Do note that meal services may be simplified or temporarily unavailable on certain flights to meet regulatory requirements.

Watch video

Electrostatic spray cleaning

 

Fresh linens and headsets

 

More you can do to protect yourself

Here are some additional measures you can take to safeguard your health during your journey. 

Take care of your personal hygiene

 

Face mask requirements

 

If you feel unwell, seek help immediately