Travel Information Centre
Last updated 23 November 2022, 14:35 (GMT +8)
Find out everything you need to know to book with confidence and travel safely.
Know before you book
Always check the latest travel advisory before your trip as entry requirements may change at short notice.
Travel safely and seamlessly
Learn about our digital innovations and safety measures in place to ensure an easier, safer, and smoother journey for you.
Find out more
Change or cancel your booking
All bookings made on or before 31 July 2022 are covered by our complimentary rebooking policy. This means you can make one complimentary change with no rebooking fee, although a fare difference may apply. Please note that any date change must be made within a year of your ticket’s date of issue, and any cancellations will be subject to the ticket’s fare conditions.
Customers may change the dates of their travel in Manage Booking. Should you have any issues processing your request, please use our Assistance Request Form. Flights departing within 72 hours will be prioritised. Customers who wish to make changes to flights that were redeemed or upgraded with flight credits or miles, should also use the Assistance Request Form.
Other booking-related assistance
Assistance Request Form