Singapore Airlines

Travel with ease of mind

Travel with ease of mind

Singapore Airlines values your entire travel experience. In partnership with AIG, travel insurance can be easily added to your itinerary on singaporeair.com.

Whether you are on a business trip or a family vacation, one second is all it takes for your trip to take an unexpected turn for the worse. If things go wrong while you are travelling - from lost laptops to overseas hospitalisation - travel insurance will take care of you.

Travel Insurance by Travel Guard® on singaporeair.com is exclusively designed for Singapore Airlines passengers.


Travel Insurance by Travel Guard® provides:

  • Comprehensive coverage with exclusive discounted premiums
  • Dedicated and priority services for Singapore Airlines passengers
  • Products and services provided by one of the world's largest travel insurance service provider
  • The convenience of hassle-free online booking

This Policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your Policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact AIG Asia Pacific Insurance Pte. Ltd. or visit the AIG, GIA or SDIC websites (www.aig.com.sg or www.gia.org.sg or www.sdic.org.sg).

Travel insurance on singaporeair.com

Arranging Travel Insurance by Travel Guard® is simple and easy:

  • You can add Travel Insurance by Travel Guard® to your itinerary while you are making your flight booking on singaporeair.com;
  • Add Travel Insurance by Travel Guard® to your itinerary via Manage Booking on singaporeair.com;
  • Alternatively, you may contact AIG’s 24-hour Customer Service Hotline at +65 6735 7227 before your departure date to purchase your travel insurance for flights originating from Singapore.

 

If you have any questions or require further information, please feel free to contact AIG or visit our FAQ page.  


Exclusive rates

Travel Insurance by Travel Guard® offers comprehensive benefits to Singapore Airlines passengers through exclusive rates starting at S$34 (per passenger). In addition, if your travelling party consists of two (2) adults and at least one (1) child or infant (as defined on singaporeair.com), you are eligible to enjoy family discounted rates starting at S$80.


These rates are automatically calculated based on your furthest destination (travel within ASEAN, within Asia or to the rest of the world) and the duration of your trip.


Travelling with an infant? Travel Insurance by Travel Guard® purchased through singaporeair.com covers your infant for free!


Summary of benefits


If you are purchasing a new policy, we have amended the AIG travel insurance policy to cover certain situations pertaining to COVID-19, depending on whether you are purchasing a return trip or a one-way trip. Full terms, conditions and exclusions can be found in the Terms and Conditions. For a detailed summary of what is covered and not covered for COVID-19 for both trip types, please read the details here. If you have any queries on claims related matters, please click here.

Benefit Covered Conditions
Medical Expenses Incurred Overseas and Emergency Medical Evacuation and Repatriation Medical Expenses Incurred Overseas and Emergency Medical Evacuation & Repatriation if you contract COVID-19 while traveling internationally (up to  S$350,000) which form part of the total Medical Expenses Incurred Overseas limits as shown in the Policy Wording and Benefit Table below.
Travel Cancellation Up to 60 days before departure for non-refundable travel and or accommodation expenses if you or your relative contracts COVID-19 before your scheduled trip departure date.
Travel Curtailment Non-refundable trip costs and additional travel expenses to return to your country of residence if you or your relative contract COVID-19 while traveling internationally.
Out-of-country COVID-19 Diagnosis Quarantine Allowance Up to S$200/day/person for up to 14 consecutive days if while you are outside your country of residence, you test positive for COVID-19, and as a result are unexpectedly placed into mandatory Quarantine outside your country of residence. 

For one-way trips, the ONLY benefit available is Travel Cancellation and Postponement.

How to file an insurance claim

Visit www.aig.sg/personal-claims/travel-claim to file a claim and check the relevant supporting documents required for your claim.

For COVID-19 related claims, please prepare the following documents:

Medical Expenses Incurred Overseas and Emergency Medical Evacuation & Repatriation / Out-of-country COVID-19 Diagnosis Quarantine Allowance
  • Original medical bills and receipts
  • Doctor’s memo / medical report / inpatient discharge summary

Reimbursement of Travel Cancellation / Travel Curtailment / Travel Postponement
  • Booking confirmation/original invoice
  • Letter of refund
  • Medical report/memo from the doctor advising the fitness to travel
  • Proof of relationship to insured


Travel Insurance by Travel Guard® offers these attractive benefits and features:

Benefits described below are subject to the full Terms and Conditions of your policy.


Benefit Description
24-hour Emergency Medical Assistance Provides round-the-clock assistance for medical emergencies
Medical & Travel Benefits You are covered for medical expenses of up to $250,000 for travel within Asean, up to $500,000 for travel within Asia and up to $1,000,000 for travel outside of Asia if you get sick or encounter an accident while travelling abroad

Medical Expenses Incurred Overseas
Covers for medical expenses incurred while overseas due to sicknesses or injuries sustained

Medical Expenses Incurred in Singapore
Covers for medical expenses incurred while in Singapore due to sicknesses or injuries sustained whilst overseas

Overseas Hospital Income
Compensates you financially if you are confined in a hospital overseas

Emergency Medical Evacuation & Repatriation
Helps you get back home to your loved ones in the event of something unfortunate happening to you on your trip

Hospital Visitation & Compassionate Visit
Covers for the cost to have a loved one visit you if you are confined in a hospital overseas for an extended period

Child Protector
Covers for the cost to have a family member to accompany your child back to Singapore if you are confined in a hospital overseas

Emergency Telephone Charges
Reimburses your telephone charges if you have to call our 24-hour Emergency Assistance Hotline for medical emergencies
Personal Accident Benefit This benefit provides lump sum cash payment if you suffer a fatal accident or a permanent disability due to an accident during your trip

Accidental Death
A lump sum cash payment if you suffer a fatal accident during your trip

Permanent Disablement
A lump sum cash payment if you suffer a permanent disability due to an accident during your trip
Travel Inconvenience Benefits You are covered for a wide range of travel inconvenience benefits including:

Travel Cancellation & Postponement

Covers the non-refundable Singapore Airlines ticket fare if you have to cancel or postpone your trip due to insurable reasons such as death in the family or serious injury of yourself

Replacement of Traveller
Covers the administration charges for replacing a traveller on Singapore Airlines flight

Travel Curtailment & Interruption
Covers the additional travel or accommodation expenses incurred or forfeited if your trip is disrupted

Personal Baggage
Covers the loss of, or damage to, your luggage while you are travelling overseas

Travel Delay
Covers you for re-scheduled Singapore Airlines flights by compensating you financially for the time you spend on waiting

Baggage Delay
Compensates you financially for the inconvenience of waiting for your delayed baggage (so you can purchase your necessities while abroad or upon your return to Singapore)

Travel Documents & Personal Money
Covers the cost of obtaining replacement passport while overseas due to robbery or theft

Personal Liability Abroad
Covers you for legal liability to a third party arising during the trip
Supplementary Benefits Additional benefits includes:

Golf Advantage
Covers damage or loss of golfing equipment and also covers your entertainment expense if you sink a hole-in-one

Home Guard
Covers for the reinstatement or repair costs due to the physical loss or damage caused by fire to your household contents while your home is left vacant during your trip

Car Rental Excess Charges
Covers for the excess or deductible which you become liable to pay due to loss or damage caused by an accident to the rental vehicle during your trip

Pet Care
Compensates you financially if you are unable to collect your pet on time from the pet hotel due to a delay on Singapore Airlines flight

Automatic Extension of Policy Period
Extends your travel insurance policy for free if you need to stay longer overseas due to hospital confinement or quarantine
Exclusively for KrisFlyer Members As a KrisFlyer Member, you get to enjoy the following exclusive benefits:

Hospital Income in Singapore
Compensates you financially if you are confined in a hospital in Singapore

Fraudulent Credit Card Usage
Compensates you for any unauthorized charges made on your credit card during your trip

Additional Accidental Death and Permanent Disablement Benefit
Additional lump sum cash payment on top of the usual payment amount if you suffer a fatal accident or permanent disability during your trip

Treatment by Physician
Covers for medical expenses incurred whilst overseas for treatment by a physician

Kidnap, Hostage & Hijack of Public Conveyance
Compensates you financially if you are kidnap or confined in a public transport during your trip

Policy Wording and Benefit Table

Benefits below are subject to the full terms and conditions of your Travel Insurance by Travel Guard® policy. You will need Adobe Acrobat to open this document.

Benefits Maximum Benefits (S$)
International Asia ASEAN
Section 1  Medical Expenses Incurred Overseas
Insured Person (under the age of 70 years)
Insured Person (age of 70 years and above)
Insured Child in a Family Plan
(age of 12 years and below)


$1,000,000

$80,000

$150,000


$500,000

$75,000

$150,000


$250,000

$50,000

$100,000
Section 2 Medical Expenses Incurred in Singapore
Insured Person (under the age of 70 years)
Insured Person (age of 70 years and above)
Insured Child in a Family Plan
(age of 12 years and below)


$15,000

$1,500

$7,500


$10,000

$1,000

$5,000


$10,000

$1,000

$5,000
Section 3 Overseas Hospital Income
$200 for 24 hours period of Hospital Confinement
$30,000 $30,000 $10,000
Section 4 Emergency Medical Evacuation and Repatriation $500,000 $300,000 $300,000
Section 5 Hospital Visitation and Compassionate Visit $7,500 $5,000 $5,000
Section 6 Child Protector $10,000 $10,000 $10,000
Section 7 Emergency Telephone Charges $100 $100 $100
Personal Accident Benefits
Section 8 Accidental Death
Insured Person (under the age of 70 years)
Insured Person (age of 70 years and above)
Insured Child in a Family Plan
(age of 12 years and below)

$100,000

$50,000

$50,000

$100,000

$50,000

$50,000

$100,000

$50,000

$50,000
Section 9 Permanent Disablement
Insured Person (under the age of 70 years)
Insured Person (age of 70 years and above)
Insured Child in a Family Plan
(age of 12 years and below)
Up to
$200,000

$50,000

$100,000
Up to
$150,000

$50,000

$75,000
Up to
$100,000

$50,000

$50,000
Travel Inconvenience Benefits
Section 10  Travel Cancellation and Travel Postponement $7,000 $5,000 $5,000
Section 11 Replacement of Traveller $1,000 $1,000 $1,000
Section 12 Travel Curtailment and Travel Interruption $7,000 $5,000 $5,000
Section 13 Personal Baggage Including Laptop Computer $4,000 $3,000 $3,000
Section 14 Travel Delay
$50 for every 3 hours
$1,200 $1,000 $1,000
Section 15 Baggage Delay
$200 for every 6 hours
$1,200 $1,000 $1,000
Section 16 Travel Documents and Personal Money $2,000 $1,000 $1,000
Section 17 Personal Liability Abroad $1,000,000 $1,000,000 $1,000,000
Supplementary Benefits
Section 18 Golf Advantage
- Damage or Loss of Golfing Equipment
- Hole-in-One

$750

$250

$750

$250

$750

$250
Section 19 Home Guard $4,000 $3,000 $3,000
Section 20 Car Rental Excess Charges $600 $500 $250
Section 21 Pet Care
$50 for every 6 hours
$600 $500 $250
Section 22 Automatic Extension of Policy Period Included Included Included
Section 23 Emergency Assistance Included Included Included
Section 24 Terrorism Extension Yes Yes Yes
KrisFlyer Member Exclusive Benefits
Section 25 Hospital Income in Singapore
$100 for 24 hours period of Hospital Confinement

$1,500

$1,000

$1,000
Section 26 Fraudulent Credit Card Usage $1,500 $1,000 $1,000
Section 27 Additional Accidental Death and
Permanent Disablement Benefit
Insured Person (under the age of 70 years)
Insured Person (age of 70 years and above)
Insured Child in a Family Plan
(age of 12 years and below)


$50,000

$10,000

$20,000


$50,000

$10,000

$20,000


$50,000

$10,000

$20,000
Section 28 Treatment by Physician $400 $250 $250
Section 29 Kidnap, Hostage & Hijack of Public Conveyance
$250 for every 24 hours
$4,000 $3,000 $1,000
Note: Please refer to Policy for specific terms, conditions and exclusions. All amounts shown in Singapore Dollars (SGD).



A plan (ASEAN, Asia or International) is automatically offered based on your furthest destination.

These regions are defined as:

  • ASEAN:  Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Thailand, and Vietnam
  • ASIA: ASEAN, Australia, China, Hong Kong, India, Japan, Korea, Macau, Mongolia, New Zealand, Sri Lanka and Taiwan
  • INTERNATIONAL: ASEAN, ASIA and the rest of the world


Please note that our policy do not cover travel to Cuba, Iran, Syria, North Korea or the Crimea region.

All claims will be paid in Singapore only.


This Policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your Policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact AIG Asia Pacific Insurance Pte. Ltd. or visit the AIG, GIA or SDIC websites (www.aig.com.sg or www.gia.org.sg or www.sdic.org.sg).
Travel insurance

Travel insurance

Travel Insurance by Travel Guard®  is underwritten by AIG Asia Pacific Insurance Pte. Ltd. Co. Reg. No. 201009404M Copyright © 2020. All rights reserved.