COVID-19 Assistance Request Form
Customers may use this form to request for a refund, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For travel information on Covid-19, please click here.
29 Mar 2023Planned Strike at Heathrow Airport from 31 Mar to 09 Apr 2023
29 Mar 2023Scheduled maintenance on singaporeair.com
24 Mar 2023Flight cancellations due to planned strikes at German airports on 26 and 27 March 2023
23 Mar 2023Advisory on phishing scams and good cybersecurity practices
12 Nov 2022Restrictions on carriage of duty-free alcohol, liquids, aerosols, and gels from Singapore to European Union destinations
24 Aug 2022Update on mask-wearing policy on Singapore Airlines flights
22 Mar 2022High Volume of Customers at SIA Service Centre at ION Orchard