Singapore Airlines

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Travel Insurance Customer Service & Claims

Below are some useful contact details for your information:

Emergency medical assistance hotline

For emergency assistance, please call our 24-hour emergency assistance hotline at +33 1 49 02 46 70.

Dedicated customer service hotline

For travel insurance-related enquiries, please e-mail ( or call our Customer Service Hotline at +33 1 49 02 41 99.

For a list of frequently asked questions, please visit our FAQ Page


How to file an insurance claim

Passengers may file a claim by submitting a completed claim form with supporting documents. To request a claim form please contact our claims department using the details below:

Claims department
Phone: +33 (0) 1 49 02 58 93 (9am to 5pm, Monday to Friday)

For COVID-19 related claims, please prepare the following documents:

Medical Expenses & Emergency Medical Evacuation & Repatriation of Remains / Out-of-country COVID-19 Diagnosis Quarantine Allowance

  • Original hospital / medical bill(s) / receipt(s) / medical report stating diagnosis and the date of the injury/sickness commenced certified by a qualified medical practitioner
  • Letter of referral from general practitioner for the medical treatment conducted by specialists, physiotherapists, etc.


Reimbursement of Trip Cancellation / Trip Curtailment

  • Copy of original itinerary
  • Documentation confirming trip cancellation
  • Documentation confirming non-refundable/refunded amount
  • Original receipt(s) showing any pre-paid costs or deposits made OR additional travel and/or accommodation expenses incurred after the commencement of the insured journey
  • Medical certificate indicating diagnosis and reason that the insured is unfit for travel, if applicable
  • Death certificate, if applicable
  • Proof of relationship to the insured, if applicable


Travel insurance

Travel insurance

Singapore Airlines distributes in France AIG Europe SA insurance contract under article L 513-1 of French Insurance code.
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