mySQupgrade Terms and Conditions
Any participant in mySQupgrade, including but not limited to anyone who clicks through on an Invitation, is bound by the Terms and Conditions specified herein.
The following definitions apply to the Terms and Conditions herein:
“Bid” means a bid submitted for a Flight Segment in response to an Invitation.
“Flight Segment” means the flight from one location to another on an aircraft (with zero or one scheduled stop(s) in between).
“Invitation” means an invitation to bid for a Flight Segment on mySQupgrade.
“mySQupgrade” refers to a flight related service provided by Singapore Airlines which allows passengers who purchased a flight with Singapore Airlines to bid for an Upgraded class in relation to the same flight..
“Plusgrade” means Plusgrade LP, a US company with registered office at 16 West 36th Street, 4th Floor, New York, NY 10018, U.S.A, being Singapore Airlines’ partner for mySQupgrade.
“Relevant Booking” means the booking for which the Bid was submitted.
“Upgrade” means to upgrade via mySQupgrade.
“Upgraded class” means the higher cabin class which the passenger is upgraded to, being Premium Economy class or Business class where applicable.
2. Bid Invitation
2.1 If a booking is eligible, Singapore Airlines may send an email Invitation to passengers to join mySQupgrade.
2.2 Subject to 2.3 below, an Invitation shall be valid until 50 hours prior to the scheduled departure of the eligible Flight Segment. Changes to, including but not limited to the cancellation of, a Bid can only be made during this validity period for that Flight Segment.
2.3 An Invitation may be invalidated if the Relevant Booking is modified or cancelled at any time prior to the scheduled departure of the eligible Flight Segment. All decisions relating to the validity of an Invitation shall be in the sole and absolute discretion of Singapore Airlines, and shall be final and conclusive.
3. Bid Submission
3.2 Payment for a Bid can be made by way of credit card or KrisFlyer miles. Payment by debit card and all other forms of payment are not accepted.
3.3 The passenger making the submission of a Bid is responsible for ensuring that the credit card indicated as payment for the Bid (the "Credit Card") is valid and has sufficient funds for the Bid from the Bid submission to the departure of the Flight Segment associated with the Bid.
3.4 The passenger making the submission of a Bid is responsible for ensuring that the KrisFlyer account indicated as payment for the Bid (the "KrisFlyer Account") is valid and has sufficient miles for the Bid at all time, until full deduction has been made from the KrisFlyer Account. No upgrade will be successful unless there are sufficient miles in the KrisFlyer Account.
3.5 A Bid can be submitted, amended or cancelled from the time of receipt of the Invitation until 50 hours prior to the scheduled departure of the Flight Segment associated with the Bid.
3.6 A Bid may be invalidated if the Relevant Booking is modified or cancelled at any time prior to the scheduled departure of the eligible Flight Segment. All decisions relating to the validity of a Bid shall be in the sole and absolute discretion of Singapore Airlines, and shall be final and conclusive.
3.7 The eligibility of any Flight Segment may be changed, subject to the availability of seats in the higher cabin class which are the subject matter of this mySQupgrade.
4. Bid Acceptance
4.1 The acceptance or rejection of a Bid will be at Singapore Airlines’ sole and absolute discretion.
4.2 The submitted Bid amount (in the submitted currency or miles) will be deducted from the Credit Card or KrisFlyer Account by Singapore Airlines’ partner for mySQupgrade, Plusgrade, at any time between the Bid acceptance and the departure of the Flight Segment associated with the Bid. A fee or charge may be levied by the bank which issued the Credit Card, which fee or charge shall be borne by the passengers.
4.3 In the event that the Bid amount has not been collected for whatever reason, and the Relevant Booking is Upgraded, Singapore Airlines reserves the right either to cancel the Upgrade or to deduct or retrieve the amount unpaid for the Bid at any time.
4.4 All fare conditions of a ticket with one or more Upgraded Flight Segments will remain the same as that of the ticket before the Flight Segment(s) were Upgraded. For the avoidance of doubt, no KrisFlyer miles, Elite miles, PPS Value, or miles from other KrisFlyer partner airlines shall be accrued on the basis of the Upgraded class.
4.5 The baggage allowance for the Upgraded passenger Flight Segment(s) in the Relevant Booking will be per Singapore Airlines’ prevailing free baggage allowance policy, except that extra baggage allowance may not be accorded when the itinerary contains a Flight Segment operated/marketed by another airline.
4.6 An Upgraded Flight Segment is not entitled to further upgrade regardless of the means of further upgrade.
4.7 An Upgraded passenger may not receive all benefits applicable to the Upgraded class. Please note that separate terms and conditions may apply to the said benefits.
4.8 Upon acceptance of a Bid, similar seating arrangements to the original booking cannot be guaranteed. Upgraded seats may only be available for selection at check-in.
5. Upgrade Cancellation and Refund
5.1 With the sole exception of the scenarios mentioned in section 5.3 below, the Upgrade is non-refundable, non-transferrable and non-changeable (i.e. no date/flight/destination changes).
5.2 Singapore Airlines does not guarantee that the Relevant Booking, including but not limited to its fares, terms and conditions, will be available should the Upgrade be cancelled or forfeited for any reason whatsoever.
5.3 The amount (and, in the event of payment by way of miles, the miles) paid for an Upgrade of a Flight Segment for a passenger will only be refundable if (i) that Flight Segment has been cancelled by Singapore Airlines, (ii) that Flight Segment is eventually operated by an aircraft without a Premium Economy Class cabin due to an aircraft change, (iii) there is a change in flight timing by Singapore Airlines where the passenger is unable to accommodate the rescheduled timing, (iv) the passenger is eventually unable to travel in the Upgraded class on that Flight Segment because the Upgraded class cabin has been overbooked, or (v) the passenger misses the flight on that Flight Segment because he/she was on a delayed inbound connecting flight operated by Singapore Airlines. Notwithstanding the above, if the passenger in any of the above scenarios is re-accommodated on any seat of equivalent or higher class as the Upgraded seat on the same / a different flight, the amount and/or miles paid for the Upgrade shall not be refundable.
5.4 The refund pursuant to section 5.3 above will be made in the amount, currency and/or miles that was paid for the Upgrade, except that any fee and/or charge pursuant to section 4.2 above shall not be refundable by Singapore Airlines. The refund specified herein will be the full and final compensation from Singapore Airlines.
6.2 A passenger may at any time withdraw his/her consent to receive an email Invitation to join mySQupgrade. Singapore Airlines will provide such option in each email Invitation.
6.3 Singapore Airlines reserves the right to makes changes to mySQupgrade, including but not limited to terminating mySQupgrade or any part thereof, at any time with or without prior notice. Singapore Airlines is not liable to customers for any loss of value or benefits that may arise as a result of any changes made to mySQupgrade.
6.4 KrisFlyer terms and conditions shall apply for bids with KrisFlyer miles. For the avoidance of doubt, in the event of any inconsistency between these Terms and Conditions, and the terms and conditions of the KrisFlyer, these Terms and Conditions shall prevail to the extent of such inconsistency.
6.6 Singapore Airlines may assign or deal with these Terms and Conditions in favour of any of its subsidiaries, subcontractors or appointed agents to carry out any of its obligations herein. Singapore Airlines shall not be responsible to the customer for any delay in performance or non-performance of its subcontractors and/or agents due to causes beyond its reasonable control.