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COVID-19 Assistance Request Form
Customers may use this form to request for a refund, make changes to their bookings (with rebooking fees waived), or submit a Covid-19 related query on their flights.
For travel information on Covid-19, please click here.
News alerts
22 Nov 2022
SIA Group transit flights through Singapore12 Nov 2022
Restrictions on carriage of duty-free alcohol, liquids, aerosols, and gels from Singapore to European Union destinations03 Nov 2022
Advisory on phishing scams and good cybersecurity practices24 Aug 2022
Update on mask-wearing policy on Singapore Airlines flights22 Mar 2022
High Volume of Customers at SIA Service Centre in ION Orchard