Singapore Airlines

Adjustments to Singapore Airlines Services

Singapore Airlines is currently operating an amended schedule as a result of travel restrictions related to COVID-19.

Starting from 1st September, flights between London Heathrow and Singapore will be increased to a double daily service on most days.

All flights from Manchester remain suspended and currently schedules are confirmed until 31st December.

Flight NumberRouteOperating Date (October 2020)
SQ317 London Heathrow - Singapore Daily
SQ319 London Heathrow- Singapore  2, 3, 5, 6, 7, 9, 10, 12, 13, 14, 16, 17, 19, 20, 21, 23, 24, 26, 27, 28, 30, 31  
SQ308 Singapore - London Heathrow 2, 3, 5, 6, 7, 9, 10, 12, 13, 14, 16, 17, 19, 20, 21, 23, 24, 26, 27, 28, 30, 31 
SQ322 Singapore- London Heathrow Daily


Flight NumberRouteOperating Date (November 2020)
SQ317 London Heathrow - Singapore Daily
SQ319 London Heathrow- Singapore  2, 3, 4, 6, 7, 9, 10, 11, 13, 14, 16, 17, 18, 20, 21, 23, 24, 25, 27, 28, 30
SQ322 Singapore - London Heathrow Daily
SQ308 Singapore- London Heathrow 2, 3, 4, 6, 7, 9, 10, 11, 13 ,14, 16, 17, 18, 20, 21, 23, 24, 25, 27, 28, 30 


Flight NumberRouteOperating Date (December 2020)
SQ317 London Heathrow - Singapore Daily
SQ319 London Heathrow- Singapore  1, 2, 5, 6, 7, 8, 9, 12, 13, 14, 15, 16,19, 20, 21, 22, 23, 26, 27, 28, 29, 30  
SQ308 Singapore - London Heathrow 1, 2, 5, 6, 7, 8, 9, 12, 13, 14, 15, 16,19, 20, 21, 22,23, 26, 27, 28, 29, 30 
SQ322 Singapore- London Heathrow Daily


Departure times may vary in October, November and December 2020. Refer to page 5 of our revised Europe flight schedule for further details.

Servicing Information

 
Extension of Flight Credits to 31 December 2021
Customers who purchased a SIA or SilkAir ticket on or before 15th March 2020, for travel from 24th January 2020 to 30th September 2020, can retain the full value of the unused portion of their tickets as flight credits. These can be used to book their new travel up until the 31st December 2021. This gives customers the flexibility to plan, book and travel from now until then. We will also waive no-show and rebooking fees, allowing customers to truly enjoy the full value of their flight credits. 


Bonus Flight Credits
We will also award bonus flight credits to all customers who choose to rebook their tickets as flight credits for use on rebooked travel completed on/before 31st December 2021. This is our way of thanking them for their support during this challenging period. Based on the cabin class that they have originally booked, they will receive the following bonus flight credits.  

CabinBonus Credit
Economy Class GBP 40
Premium Economy Class GBP 55
Business Class GBP 115
Suites / First Class GBP 295

Customers who opt to keep their tickets open due to the COVID-19 outbreak will also retain the value of the unused portion of their ticket as flight credits. They will also automatically qualify for the bonus flight credits.

Similarly, customers whose flights were cancelled by SIA or SilkAir will also retain the full value of the unused portion of their tickets as flight credits. They will also be awarded the bonus flight credits when rebooking their travel.


Refunds for Customers
Customers who meet the above conditions, but do not wish to keep value of their tickets as flight credits, will also be offered the option of a refund. Cancellation fees and no show fees will also be waived until 30th September 2020.
Find out more

Travel Restrictions


Singapore
Under the instructions of the Singapore Government, only Singaporean citizens or permanent residents can enter Singapore. Those returning from travel abroad are subject to a 14-day SHN (Stay-Home-Notice). All short-term visitors will not be allowed entry to Singapore unless travelling with a valid approval letter. It is a requirement that all travellers take a COVID-19 test during their SHN.
As of the 19th July 2020, SHN will no longer be required to be served at SDF (SHN Dedicated Facility) for all travellers who have remained in Australia (except Victoria state), Brunei Darussalam, Macao SAR, mainland China, New Zealand, Republic of Korea, Taiwan and Vietnam in the last 14 consecutive days prior to arriving into Singapore. All other travellers will be required to serve their SHN at SDF when entering Singapore.
Please refer here for more information.

United Kingdom 
Passengers arriving from or transiting through Singapore will need to self-isolate for 14 days on arrival in the UK. Passengers must complete an online Passenger Locator Form before arrival. They are required to provide contact information in the UK and details of countries that they have visited during the previous 14 days. Refusal to self-isolate could result in a fine of up to £1000 or potentially face further action. 
For further information, visit the UK Foreign Office


Other Countries
Updates on other country travel restrictions, can be found at IATA Travel Centre



Network Adjustments

Singapore Airlines and SilkAir have made adjustments across the network in response to the COVID-19 outbreak.

The full details of the scheduled flights until 30th September 2020 can be found below

 

All flights are subject to regulatory approvals.

Singapore Airlines and SilkAir will continue to adjust services in response to the COVID-19 outbreak.

COVID-19 ASSISTANCE REQUEST FORM

Customers who are travelling to the countries covered by our travel waiver may use this form to request for an extension of ticket validity for future travel,  a change in booking or submit a Covid-19 related query on their flights.